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- 1. Customer Journey Map Here iswhere this template begins
- 2. Customer Journey Map Venus Eventhough Venus isn't the closest planet to the sun, it is still the hottest Jupiter Jupiter is by far the most massive planet in the Solar System Saturn Saturn is a massive ball made mostly of hydrogen and helium Mars Mars is a cold and icy desert world. It is half the size of Earth 01 03 04 02
- 3. Customer Journey Map AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint POSITIVE NEGATIVE
- 4. Customer Journey Map 01 02 03 04 05 Jupiter Jupiteris a gas giant and the biggest planet in the Solar System Neptune Neptune is the farthest planet from the Sun and the fourth-largest Earth Earth is the third planet from the Sun and the only one with life Mercury Mercury is the closest planet to the Sun. It’s a bit larger than the Moon Mars Despite being red, Mars is a cold place. It’s full of iron oxide dust
- 5. Customer Journey Map Mercuryis the smallest planet in the Solar System Earth is the third planet and is where we live on Jupiter is the biggest planet in the entire Solar System Saturn is a massive ball made mostly of hydrogen and helium Neptune is the farthest planet from the Sun It’s full of iron oxide dust, which gives the red color we can see Venus has a beautiful name, but is terribly hot
- 6. Customer Journey Map ACQUISITION AWARENESSCONSIDERATION LOYALTY SERVICE POSITIVE NEGATIVE Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint
- 7. Customer Journey Map PROCESSAWARENESS ACQUISITION SERVICE LOYALTY TOUCHPOINT Neptune is the farthest planet from the Sun Jupiter is a gas giant and the biggest Mercury is the closest planet to the Sun Earth is the third planet from the Sun CUSTOMER THOUGHTS Mars is a cold place. It’s full of iron oxide dust Pluto is an icy dwarf planet The Moon is the fifth- largest satellite It's just a little bigger than Earth's moon OVERALL CUSTOMER EXPERIENCE PAIN POINTS Pluto is an icy dwarf planet It has a thick atmosphere Neptune is the farthest planet from the Sun Neptune is the farthest planet from the Sun IDEAS TO IMPROVE Mercury is the closest planet to the Sun It's just a little bigger than Earth's moon Earth is the third planet from the Sun Mars is a cold place. It’s full of iron oxide dust
- 8. Customer Journey Map POSITIVE NEGATIVE AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY Mercury is the smallest planet Earth is the third planet and our home Jupiter is the biggest planet of them all Saturn is a gas giant and has rings Despite being red, Mars is a cold place The Moon is the fifth- largest satellite Neptune is the farthest planet Mars is full of iron oxide dust Uranus is the second least dense planet Earth is the third planet and our home Earth is the third planet from the Sun Venus is the second planet from the Sun Pluto is considered a dwarf planet Mars is full of iron oxide dust Jupiter is the biggest planet of them all Mercury is the smallest planet Neptune is the farthest planet Jupiter is the biggest planet of them all Saturn is a gas giant and has rings It’s composed of hydrogen and helium
- 9. Customer Journey Map PERFECT GOOD MEDIUM BAD VERYBAD STEPS 1 2 4 5 3 Neptune is the farthest planet. It’s the fourth-largest Mercury is the closest planet and the smallest one Jupiter is a gas giant and the biggest planet of them all Saturn is composed mostly of hydrogen and helium Venus has a beautiful name and is the second from the Sun
- 10. Customer Journey Map AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY Jupiter is a gas giant and the biggest Neptune is the farthest planet from the Sun Mercury is the closest planet and the smallest Saturn's rings are particularly prominent Venus is the second planet from the Sun
- 11. Customer Journey Map AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY Venus Venus has a beautiful name and is the second from the Sun Mercury Mercury is the closest planet and the smallest one Earth Earth is the third planet from the Sun and the only one with life Neptune Neptune is the farthest planet. It’s the fourth-largest Uranus Uranus is the seventh planet from the Sun 1 2 3 4 5 POSITIVE NEGATIVE
- 12. Customer Journey Map ACQUISITION AWARENESSCONSIDERATION LOYALTY SERVICE Neptune is the farthest planet. It’s the fourth-largest Mercury is the closest planet and the smallest one Jupiter is a gas giant and the biggest planet of them all Saturn is composed mostly of hydrogen and helium Venus has a beautiful name and is the second from the Sun 01 03 05 02 04
- 13. Customer Journey Map AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY Despite being red, Mars is actually a cold place It has a beautiful name and is the second planet from the Sun Uranus is the seventh planet from the Sun Venus has a beautiful name and is the second from the Sun Mercury is the closest planet and the smallest one Venus has a beautiful name and is the second from the Sun Despite being red, Mars is actually a cold place Earth is the third planet and it harbors life Neptune is the farthest planet. It’s the fourth- largest Saturn is composed mostly of hydrogen and helium Mercury is the closest planet and the smallest one Neptune is the farthest planet. It’s the fourth-largest Saturn is composed mostly of hydrogen and helium The Moon is the fifth- largest satellite in the Solar System Despite being red, Mars is actually a cold place PHASE 2 PHASE 1 PHASE 3 PHASE 4
- 14. Customer Journey Map Mercuryis the closest planet and the smallest one Mercury Saturn is composed mostly of hydrogen and helium Saturn Neptune is the farthest planet. It’s the fourth-largest Neptune Jupiter is a gas giant and the biggest planet of them all Jupiter Venus has a beautiful name and is the second from the Sun Venus
- 15. Customer Journey Map AWARENESSCONSIDERATION ACQUISITION SERVICE LOYALTY POSITIVE NEGATIVE Neptune is the farthest planet. It’s the fourth-largest Mercury is the closest planet and the smallest one Jupiter is a gas giant and the biggest planet of them all Saturn is composed mostly of hydrogen and helium Venus has a beautiful name and is the second from the Sun 01 02 03 04 05
- 16. Customer Journey Map AWARENESS CONSIDERATIO N ACQUISITIONSERVICE LOYALTY Jupiter is a gas giant and the biggest planet in the Solar System Neptune is the farthest planet from the Sun and the fourth-largest Uranus is mostly composed of various ices, like water Mercury is the closest planet to the Sun and the smallest Despite being red, Mars is a cold place. It’s full of iron oxide dust
- 17. Customer Journey Map Mercuryis the closest planet to the Sun in the Solar System Earth, where we live on, is the third planet from the Sun Saturn is composed mostly of hydrogen and helium It is the biggest planet and the sixth planet from the Sun The Moon is the fifth largest satellite in the Solar System AWARENESS CONSIDERATION ACQUISITION SERVICE LOYALTY
- 18. Customer Journey Map USER ACTION EVOLUTION POSSIBLE SOLUTION PAIN POINTS Mercuryis the closest to the Sun Venus is the second planet from the Sun Pluto is considered a dwarf planet Earth is the planet where we live on Saturn is a gas giant and the ringed one Despite being red, Mars is a cold place It’s a gas giant and the biggest planet Neptune is the farthest planet The Moon is the fifth-largest satellite Uranus is mostly composed of ices It’s the second planet from the Sun AWARENESS CONSIDERATION PURCHASE ONBOARDING ADVOCACY
- 19. Customer Journey Map Mercuryis the closest planet to the Sun Pluto is now considered a dwarf planet Saturn is the ringed one. It is unique Jupiter is a gas giant and the biggest planet The Moon is the fifth-largest satellite PHASE 1 PHASE 2 PHASE 3 PHASE 4 PHASE 5 SUN
- 20. Customer Journey Map Mercuryis the closest planet and the smallest one Mercury Saturn is composed mostly of hydrogen and helium Saturn Neptune is the farthest planet. It’s the fourth-largest Neptune Jupiter is a gas giant and the biggest planet of them all Jupiter Venus has a beautiful name and is the second from the Sun Venus 01 02 03 04 05
- 21. Customer Journey Map AWARENESSCONSIDERATION PURCHASE ONBOARDING ADVOCACY Venus is terribly hot, even hotter than Mercury Earth is the third planet from the Sun Jupiter is the biggest planet of them all Neptune is the farthest planet from the Sun Despite being red, Mars is a cold place Good Medium Bad
- 22. Customer Journey Map AWARENESSINTEREST PURCHASE RETENTION ADVOCACY Neptune is the farthest planet. It’s the fourth- largest 01 Venus has a beautiful name and is the second from the Sun 02 Mercury is the closest planet and the smallest one 03 Saturn is composed mostly of hydrogen and helium 04 Jupiter is a gas giant and the biggest planet in the Solar System 05
- 23. Customer Journey Map Mercuryis the closest planet and the smallest one Mercury Saturn is composed mostly of hydrogen and helium Saturn Neptune is the farthest planet. It’s the fourth-largest Neptune Jupiter is a gas giant and the biggest planet of them all Jupiter Venus has a beautiful name and is the second from the Sun Venus 01 02 03 04 05
- 24. Customer Journey Map 01 03 02 04 05 Jupiteris a gas giant and the biggest planet in the Solar System Jupiter Saturn is composed mostly of hydrogen and helium Saturn Venus has a beautiful name and is the second from the Sun Venus Mercury is the closest planet and the smallest one Mercury Neptune is the farthest planet. It’s the fourth-largest Neptune
- 25. Customer Journey Map 0102 03 04 05 Mercury is the closest planet and the smallest one Saturn is a gas giant and has several rings Neptune is the farthest planet. It’s the fourth-largest Jupiter is a gas giant and the biggest planet Venus is the second planet from the Sun AWARENESS INTEREST PURCHASE RETENTION ADVOCACY
- 26. Customer Journey Map POSITIVE NEGATIVE Neptuneis the farthest planet. It’s the fourth- largest 01 AWARENESS Venus has a beautiful name and is the second from the Sun 02 INTEREST Mercury is the closest planet and the smallest one 03 PURCHASE Saturn is composed mostly of hydrogen and helium 04 RETENTION Jupiter is a gas giant and the biggest planet in the Solar System 05 ADVOCACY
- 27. Customer Journey Map Neptuneis the farthest planet. It’s the fourth-largest 01 NEPTUNE Mercury is the closest planet and the smallest one 03 MERCURY Jupiter is a gas giant and the biggest planet of them all 05 JUPITER Venus is the second planet from the Sun in the Solar System 02 VENUS Saturn is composed mostly of hydrogen and helium 04 SATURN
- 28. Customer Journey Map Neptuneis the farthest planet. It’s the fourth-largest 01 Mercury is the closest planet and the smallest one 02 Jupiter is a gas giant and the biggest planet of them all 03 Saturn is composed mostly of hydrogen and helium 04 Venus has a beautiful name and is the second from the Sun 05 AWARENESS CONSIDERATION PURCHASE ONBOARDING ADVOCACY
- 29. Customer Journey Map Neptuneis the farthest planet. It’s the fourth- largest 01 NEPTUNE Mercury is the closest planet and the smallest one 03 MERCURY Jupiter is the biggest planet in the entire Solar System 05 JUPITER Venus has a beautiful name and is the second from the Sun 02 VENUS Saturn is composed mostly of hydrogen and helium 04 SATURN
- 30. Customer Journey Map 01 02 0 3 04 05 Mercuryis the closest planet and the smallest one Mercury Saturn is composed mostly of hydrogen and helium Saturn Neptune is the farthest planet. It’s the fourth-largest Neptune Jupiter is a gas giant and the biggest planet of them all Jupiter Venus has a beautiful name and is the second from the Sun Venus
- 31. Instructions for use(free users) In order to use this template, you must credit Slidesgo by keeping the Thanks slide. You are allowed to: ● Modify this template. ● Use it for both personal and commercial purposes. You are not allowed to: ● Sublicense, sell or rent any of Slidesgo Content (or a modified version of Slidesgo Content). ● Distribute this Slidesgo Template (or a modified version of this Slidesgo Template) or include it in a database or in any other product or service that offers downloadable images, icons or presentations that may be subject to distribution or resale. ● Use any of the elements that are part of this Slidesgo Template in an isolated and separated way from this Template. ● Delete the “Thanks” or “Credits” slide. ● Register any of the elements that are part of this template as a trademark or logo, or register it as a work in an intellectual property registry or similar. For more information about editing slides, please read our FAQs or visit Slidesgo School: https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-school
- 32. Instructions for use(premium users) In order to use this template, you must be a Premium user on Slidesgo. You are allowed to: ● Modify this template. ● Use it for both personal and commercial purposes. ● Hide or delete the “Thanks” slide and the mention to Slidesgo in the credits. ● Share this template in an editable format with people who are not part of your team. You are not allowed to: ● Sublicense, sell or rent this Slidesgo Template (or a modified version of this Slidesgo Template). ● Distribute this Slidesgo Template (or a modified version of this Slidesgo Template) or include it in a database or in any other product or service that offers downloadable images, icons or presentations that may be subject to distribution or resale. ● Use any of the elements that are part of this Slidesgo Template in an isolated and separated way from this Template. ● Register any of the elements that are part of this template as a trademark or logo, or register it as a work in an intellectual property registry or similar. For more information about editing slides, please read our FAQs or visit Slidesgo School: https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-school
- 33. Infographics You can addand edit some infographics to your presentation to present your data in a visual way. ● Choose your favourite infographic and insert it in your presentation using Ctrl C + Ctrl V or Cmd C + Cmd V in Mac. ● Select one of the parts and ungroup it by right-clicking and choosing “Ungroup”. ● Change the color by clicking on the paint bucket. ● Then resize the element by clicking and dragging one of the square-shaped points of its bounding box (the cursor should look like a double-headed arrow). Remember to hold Shift while dragging to keep the proportions. ● Group the elements again by selecting them, right-clicking and choosing “Group”. ● Repeat the steps above with the other parts and when you’re done editing, copy the end result and paste it into your presentation. ● Remember to choose the “Keep source formatting” option so that it keeps the design. For more info, please visit Slidesgo School.