4. Agenda
• Brain and body
– Neuroscience and physiology of emotions
• What is Emotional Intelligence (EI)
– Why does it matter for SAMs?
• Discover your unique EI profile
– Leverage your strengths
– Identify areas of development
• Establish an EI action plan
– Continue to develop your EI beyond this session
10. The EQ-i2.0
Model
Emotional and social skills that establish how we:
PERCEIVE
AND EXPRESS
OURSELVES
DEVELOP AND
MAINTAIN
SOCIAL
RELATIONSHIPS
COPE WITH
CHALLENGES
USE EMOTIONAL
INFORMATION IN
AN EFFECTIVE AND
MEANINGFUL WAY
5 minutes per pair
Scribe and manage expectations as necessary
Address seating if necessary – explain goals of real-life scenario
Break at 3:30 – HARD STOP 3:25
emotions impact our brain and body. Learn to use human brain physiology to your advantage, rather than just reacting
EI model based on scientific research and empirically validated; most widely used today globally by companies & organizations
Real examples form the SAM world - Bernie’s examples
Relationship between EI and SAM process
EI as predictor of performance and success
Use your report to leverage your strengths and laser focus on areas of development
NO CLICK TO NEXT SLIDE
We know it when you see it (EI) but even someone who appears to have high EI cannot articulate what he is doing or why it works.
In our own perception - Most of our emotions operate under the radar, we’re not aware of them.
A WAY TO LOOK AT WHAT DRIVES OUT BEHAVIOR
TOP – VERBAL, RATIONAL, ANALYTICAL
BOTTOM –EMOTIONS, PHYSIOLOGY, NON VERBAL
Feelings & Reason Work Together
Emotions are information
EI is based on communication between both emotional + rational brain centers
Effective decision making depends on that communication
can have high IQ and still fail to make good decisions
fight or flight response shortcuts access to rational brain
Data from book Strangers to Ourselves by Timothy D. Wilson, psychology professor at UVA
Emotions are a physiological process that floods our body with chemicals and hormones, a lot happens below our awareness level
Fight or flight response: blood moves away from brain and into our extremities, heartbeat increases;
GUT FEELING, ANOTHER BRAIN IN THE GUT
When it comes to attitudes and feelings 93 % of communication. We Broadcast Our Emotions
Emotions are an invisible link that connects us to others, it is a field of information that we are very good at reading using facial expressions, body language and other non verbal language
Amy Cuddy, Research/Ted Talk on body language showed that when we feel powerful we take poses that make our body expand, when we feel powerless , poses that make our body smaller. We can impact how we feel by taking power poses. Body mind communicate back and forth all the time.
EI model is the result of research focused on competencies that explain performance and success (Bar-On; EQ vs IQ)
5 Composites
Reference handout
A competency is a measurable set of behaviors
BERNIE – SELF-AWARENESS
Self-awareness leads me to be aware of my options and make a choice
Working with Seth, mostly virtually – emails became shorter – used self-awareness to make decision to call him, had ill family member – allowed me not to misinterpret
Medtronic Sr. US leaders did not follow through on action items – recognized my own frustration so chose to focus on what I could control locally
BERNIE – ASSERTIVENESS
Balancing assertiveness with flexibility – engaging all stakeholders yet staying on point with meeting government deadline for business case to receive funding for upcoming year
SVP Americas visiting – Dean/Asst Dean/Seth – comment “will keep us on point with agenda” – SVP started to talk about US election, group conversation is coming apart into sidebar chat after 20 minutes – interjected with apologies and redirected conversation to agenda at hand
BERNIE – INTERPERSONAL RELATIONSHIPS
Knew Dean Reznick for many years – university side not typically a group that we work directly with – had to develop new relationships with COO Jim, with Industry Liaison Seth, Chief Neurosurgeon Chris
Managing relationships between stakeholders – university and hospital and gov’t ministries, Ministry of Health and Ministry of Government and Consumer Services – mindful of strong/weak ties between others when allocating time and attention
Example COO Jim: reputation as financially focused/not strategic – careful not to operate on that assumption – had another relationship with Medtronic through Vendor Credentialing Committee, leveraged that expertise to build new relationship – able to help him build his own relationship with Dean Reznick and better understand Reznick’s vision so that he could align to it and aid it with financial support
Link to developing influence
BERNIE – IMPULSE CONTROL
Need self-awareness to have impulse control – slow down and reflect first, weigh options to make a conscious choice
Steering group – did not have resources in group to develop business case, worked closely with Jim and Asst Dean Roger Deeley (sp?), business consultant Nan Brooks (had worked with Jim) – had to get multiple quotes to hire a consultant in Canada
Jim leaning towards least expensive person without experience rather than Nan, who had done this before; had to use Impulse Control not to criticize Jim immediately; stepped back and pointed out that Nan had recently done significant project with Toronto Academic Pain Network; providing this evidence gave him the data he needed to validate Nan as best choice
Links to Self-Awareness and Empathy
BERNIE – STRESS TOLERANCE, FLEXIBILITY, OPTIMISM
Global CEO wanted to meet Kingston team, Bernie arranged dinner/meeting for him; CEO’s schedule got changed 2 weeks before; Kingston team disappointed
VP Americas visited, ensured that he came to Kingston during Canadian visit to meet the Kingston team
Can only control what I can control, make lemonade out of lemons
