SlideShare a Scribd company logo
www.absyz.com
Salesforce
Service Cloud
Services
www.absyz.com
www.absyz.com
Overview of ABSYZ
Salesforce Platinum Consulting Partner
Achieved FY 2019 and over 300+ Projects
executed Successfully
4.9/5 Customer Satisfaction Score
Total Resource Strength: 450+
750+ Salesforce Certifications
30+ Architects
70% Yearly Growth
Appraised to CMMI Level 3
Salesforce Consulting
• Complete Feasibility Studies
• Access to Salesforce Architects/Experts
Salesforce Implementation
• Fixed Scope Projects
• Time & Material Projects
Staff Augmentation
• Certified Resources
• Dedicated Team of Developers
Center Of Excellence
• Access to Technical Architects
• Niche Projects with Multiple Tech Stacks
Robust Quality Assurance
• Manual and Automation Testing
• Strict Quality Governance and Adherence
www.absyz.com
www.absyz.com
The ABSYZ Story
200+ Successful Projects Delivered
Acquired by Youngsoft Inc.
100 + Happy Clients
Platinum Consulting Partner
for Salesforce
ABSYZ Family Grows to 20+
Consultants
ABSYZ Founded in a 2 BHK
Apartment in Hyderabad Suburbs
350+ Employees & Growing
Times Business Award
400+ Employees + ET Award
CMMI Level 3 & GPTW Award
2011
2015
2018
2018
2019
2020
2021
2022
2023
2024
www.absyz.com
Salesforce Service Cloud Solutions for Customer
Service Excellence.
360-degree
customer view
Omnichannel support
Case management
SLA Management
Entitlements
Email-to-Case
management
Self-service portals
Salesforce Field
Service
www.absyz.com
Salesforce Advisory & Consulting
Trusted Center of Excellence
Making solution and technology recommendations to
align with customer’s business roadmap
Salesforce Implementation Services
Higher Return on your Salesforce Investment
Two types of contracts – Fixed Bid- where the efforts,
scope, and the team structure are quoted and agreed
upon upfront. The scope is also fixed
TNM- Built on time & material execution mode where
the volume of work is taken on the requirements with a
high-level view of the initial scope
Managed Support Services
Enhance, Innovate, See Results & Repeat
System maintenance, new enhancements
supporting existing system
Staffing/Staff Augmentation
Find People that are Accountable and
Build Scalable Solution
We deploy a team of consultants and
developers to help the clients scale upon their
delivery team
Our Services
www.absyz.com
Capabilities and Tracks
Target setting
KPI calculation
Data visualization through Reports and Dashboards
Customizable sales automation
Mobile app integration for sales rep
• Customer service portal
• SSO integration
• Multilingual customer service portal
• Live agent service
Service
Cloud
• SSO implementation for seamless navigation across system
• Gamification for users
• Integration with cloud content management tools like BOX
• Live agent for real time chat support
• Storefront Site setup using SiteGenesis
• Storefront Site setup using SFRA
• Cartridges, Catalogs, Categories, Products, Pricebooks
• and other base setups
• Multiple Signatures on Service Reports
• Multi-Day Support for Schedules
• Map Polygons for bulk actions to hit multiple Service
• Appointments at once
• Enhanced product search
• Display Planned & Actual Travel Routes
• REST / SOAP / OAuth
• Sites and Integration
• Batch Processing
• Repository Management
• Lead Scoring & Grading
• Automate Drip Marketing Campaign
• Customized landing pages
• Customer journey builder
Pardot
&
Marketing
Cloud
• Social studio implementation
• Dynamic content creation
• Campaign ROI,
• Performance tracking
Sales
Cloud
• Integration with different data sources
• Data Manipulation
• Data Visualization
• AI-augmented Prediction, Forecasting & Insights using Recipes
Einstein
Analytics
Community
Cloud
Commerce
Cloud
Field
Service
Lightning
Integrations
www.absyz.com
SALESFORCE CORE CLOUDS:
SALES: SERVICE,
COMMUNITIES, CPQ,
COMMERCE and MARKETING
Quick Stats: ABSYZ Resources
INDUSTRY CLOUDS: MFG,
RETAIL, FINANCE, HLS, EDU
MULESOFT/DELL
BOOMI/TALEND
QUALITY ASSURANCE
RELEASEMANAGER/SCR
UM/PMO
Developers
(2-6 Years Exp)
250+
25+
10+
20+
NA
Consultants
(6+ Years Exp)
50+
8+
5+
10+
10+
Ba/Functional/Pm
(4+ Years Exp)
20+
5+
10+
5+
5+
Architects
(10+ Years Exp)
10+
2+
7+
2+
1+
Mfg Retail Fin Serv HCLS
[
www.absyz.com
Certifications 745+ Salesforce
Certifications
25+ Digital
Certifications
10+ ServiceMax
Certifications
System & Application architect Platform Developer I
Platform Developer II Einstein Analytics & Discovery Consultant
Sales & Service Cloud Consultant Salesforce Admin
Commerce Cloud Mulesoft
Salesforce
Certifications
36%
4%
17%
12%
10%
17%
www.absyz.com
Low Cost and High Efficiency
Blended Offshore Model
Allocation Certified and
Experienced Salesforce
Resources for Projects
Ramp up in Record Time with
Certified Resources
Complete Coverage on Change
Management and Sla’s
Quick Deployment Time
Agile and Nimble Team Structure
1
2
3 4
5
6
ABSYZ Differentiators
www.absyz.com
Our Clients
www.absyz.com
Our Reach
ABSYZ
HQ: Wixom, Michigan, USA
Other Branches: Hyderabad, Bangalore (India), Dubai (UAE), Toronto (Canada), San Francisco (USA)
www.absyz.com
www.absyz.com
marketing@absyz.com
+1.415.364.8055
+91 79979 66174
www.absyz.com
Thank you!
INDIA
HYDERABAD
6th Floor, S S Tech park PSR Towers,
Gachibowli, Hyderabad, Telangana-32
+91-7997966174
BANGALORE
2nd Floor, 91Springboard, Padmavathi
Complex, 80 Feet Rd, Koramangala 8th
Block, Bengaluru, Karnataka-560095
M: +91 8886332345
USA
MICHIGAN
49197 Wixom Tech Dr,
Wixom, MI – 48393
M: +1.415.364.8055
UAE
DUBAI
ABSYZ SOFTWARE CONSULTING
DMCC
Unit No: 3407 DMCC Business Centre
Level No 1 Jewellery & Gemplex 3 Dubai,
United Arab Emirates
www.absyz.com

More Related Content

Similar to Salesforce Service Cloud Services PPT by ABSYZ

Best salesforce development company
Best salesforce development company Best salesforce development company
Best salesforce development company
Kloudrac Softwares
 
Alfresco DevCon 2018: Product Direction Keynote
Alfresco DevCon 2018: Product Direction KeynoteAlfresco DevCon 2018: Product Direction Keynote
Alfresco DevCon 2018: Product Direction Keynote
Richard Esplin
 
QSpear Corporate Summary
QSpear Corporate Summary QSpear Corporate Summary
QSpear Corporate Summary
Qspear consultancy
 
CGI-IgniteChicago
CGI-IgniteChicagoCGI-IgniteChicago
CGI-IgniteChicago
MNaveedAnjum1
 
Microsoft Dynamics - SA Technologies Capability Overview
Microsoft Dynamics - SA Technologies Capability OverviewMicrosoft Dynamics - SA Technologies Capability Overview
Microsoft Dynamics - SA Technologies Capability Overview
RajTalukdar2
 
GAVS Expertise in Microsoft Technologies.pptx
GAVS Expertise in Microsoft Technologies.pptxGAVS Expertise in Microsoft Technologies.pptx
GAVS Expertise in Microsoft Technologies.pptx
SudarsanDesikan1
 
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
Amazon Web Services
 
Surendranath rapolu salesforce_consultant - _7+_cv
Surendranath rapolu salesforce_consultant - _7+_cvSurendranath rapolu salesforce_consultant - _7+_cv
Surendranath rapolu salesforce_consultant - _7+_cv
nethadawn
 
Winning Enterprise Cloud Engagements
Winning Enterprise Cloud EngagementsWinning Enterprise Cloud Engagements
Winning Enterprise Cloud Engagements
Amazon Web Services
 
How to plan your Modern Workplace Project - SPS Denver October 2018
How to plan your Modern Workplace Project - SPS Denver October 2018How to plan your Modern Workplace Project - SPS Denver October 2018
How to plan your Modern Workplace Project - SPS Denver October 2018
Ammar Hasayen
 
Tim Gonzalez Full Stack Developer Resume 2019
Tim Gonzalez Full Stack Developer Resume 2019Tim Gonzalez Full Stack Developer Resume 2019
Tim Gonzalez Full Stack Developer Resume 2019
TimGonzalez6
 
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
Amazon Web Services
 
CODETRU IT Consulting & IT Services Capabilities
CODETRU IT Consulting & IT Services CapabilitiesCODETRU IT Consulting & IT Services Capabilities
CODETRU IT Consulting & IT Services Capabilities
CODETRU Software Solutions
 
Tim Gonzalez - Full Stack Developer
Tim Gonzalez - Full Stack DeveloperTim Gonzalez - Full Stack Developer
Tim Gonzalez - Full Stack Developer
TimGonzalez6
 
Intransure  corporate profile v2.0
Intransure  corporate profile v2.0Intransure  corporate profile v2.0
Intransure  corporate profile v2.0
Himanshu Smart
 
The Cloud and You - the 'as a service' disruption you can't ignore
The Cloud and You - the 'as a service' disruption you can't ignoreThe Cloud and You - the 'as a service' disruption you can't ignore
The Cloud and You - the 'as a service' disruption you can't ignore
John Head
 
Best Practices for Partnering with AWS
Best Practices for Partnering with AWSBest Practices for Partnering with AWS
Best Practices for Partnering with AWS
Amazon Web Services
 
Cloudalyze - Company Profile
Cloudalyze - Company ProfileCloudalyze - Company Profile
Cloudalyze - Company Profile
Niranjan Mankame
 
Perficient and Oracle
Perficient and OraclePerficient and Oracle
Perficient and Oracle
Perficient, Inc.
 
How to Build a Successful AWS Consulting Practice
How to Build a Successful AWS Consulting PracticeHow to Build a Successful AWS Consulting Practice
How to Build a Successful AWS Consulting Practice
Amazon Web Services
 

Similar to Salesforce Service Cloud Services PPT by ABSYZ (20)

Best salesforce development company
Best salesforce development company Best salesforce development company
Best salesforce development company
 
Alfresco DevCon 2018: Product Direction Keynote
Alfresco DevCon 2018: Product Direction KeynoteAlfresco DevCon 2018: Product Direction Keynote
Alfresco DevCon 2018: Product Direction Keynote
 
QSpear Corporate Summary
QSpear Corporate Summary QSpear Corporate Summary
QSpear Corporate Summary
 
CGI-IgniteChicago
CGI-IgniteChicagoCGI-IgniteChicago
CGI-IgniteChicago
 
Microsoft Dynamics - SA Technologies Capability Overview
Microsoft Dynamics - SA Technologies Capability OverviewMicrosoft Dynamics - SA Technologies Capability Overview
Microsoft Dynamics - SA Technologies Capability Overview
 
GAVS Expertise in Microsoft Technologies.pptx
GAVS Expertise in Microsoft Technologies.pptxGAVS Expertise in Microsoft Technologies.pptx
GAVS Expertise in Microsoft Technologies.pptx
 
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
Leveraging the AWS Sales Methodology and Partner Best Practices aws-partner-s...
 
Surendranath rapolu salesforce_consultant - _7+_cv
Surendranath rapolu salesforce_consultant - _7+_cvSurendranath rapolu salesforce_consultant - _7+_cv
Surendranath rapolu salesforce_consultant - _7+_cv
 
Winning Enterprise Cloud Engagements
Winning Enterprise Cloud EngagementsWinning Enterprise Cloud Engagements
Winning Enterprise Cloud Engagements
 
How to plan your Modern Workplace Project - SPS Denver October 2018
How to plan your Modern Workplace Project - SPS Denver October 2018How to plan your Modern Workplace Project - SPS Denver October 2018
How to plan your Modern Workplace Project - SPS Denver October 2018
 
Tim Gonzalez Full Stack Developer Resume 2019
Tim Gonzalez Full Stack Developer Resume 2019Tim Gonzalez Full Stack Developer Resume 2019
Tim Gonzalez Full Stack Developer Resume 2019
 
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
Building end-to-end IT Lifecycle Mgmt & Workflows with AWS Service Catalog - ...
 
CODETRU IT Consulting & IT Services Capabilities
CODETRU IT Consulting & IT Services CapabilitiesCODETRU IT Consulting & IT Services Capabilities
CODETRU IT Consulting & IT Services Capabilities
 
Tim Gonzalez - Full Stack Developer
Tim Gonzalez - Full Stack DeveloperTim Gonzalez - Full Stack Developer
Tim Gonzalez - Full Stack Developer
 
Intransure  corporate profile v2.0
Intransure  corporate profile v2.0Intransure  corporate profile v2.0
Intransure  corporate profile v2.0
 
The Cloud and You - the 'as a service' disruption you can't ignore
The Cloud and You - the 'as a service' disruption you can't ignoreThe Cloud and You - the 'as a service' disruption you can't ignore
The Cloud and You - the 'as a service' disruption you can't ignore
 
Best Practices for Partnering with AWS
Best Practices for Partnering with AWSBest Practices for Partnering with AWS
Best Practices for Partnering with AWS
 
Cloudalyze - Company Profile
Cloudalyze - Company ProfileCloudalyze - Company Profile
Cloudalyze - Company Profile
 
Perficient and Oracle
Perficient and OraclePerficient and Oracle
Perficient and Oracle
 
How to Build a Successful AWS Consulting Practice
How to Build a Successful AWS Consulting PracticeHow to Build a Successful AWS Consulting Practice
How to Build a Successful AWS Consulting Practice
 

Recently uploaded

June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
Ivanti
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Zilliz
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
Jakub Marek
 
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and BioinformaticiansBiomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Neo4j
 
The Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptxThe Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptx
operationspcvita
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
Edge AI and Vision Alliance
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Zilliz
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Chart Kalyan
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
MichaelKnudsen27
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
ssuserfac0301
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
Alex Pruden
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
Brandon Minnick, MBA
 
GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)
Javier Junquera
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
c5vrf27qcz
 

Recently uploaded (20)

June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
 
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and BioinformaticiansBiomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
 
The Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptxThe Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptx
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
 
GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)GNSS spoofing via SDR (Criptored Talks 2024)
GNSS spoofing via SDR (Criptored Talks 2024)
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
 

Salesforce Service Cloud Services PPT by ABSYZ

  • 2. www.absyz.com Overview of ABSYZ Salesforce Platinum Consulting Partner Achieved FY 2019 and over 300+ Projects executed Successfully 4.9/5 Customer Satisfaction Score Total Resource Strength: 450+ 750+ Salesforce Certifications 30+ Architects 70% Yearly Growth Appraised to CMMI Level 3 Salesforce Consulting • Complete Feasibility Studies • Access to Salesforce Architects/Experts Salesforce Implementation • Fixed Scope Projects • Time & Material Projects Staff Augmentation • Certified Resources • Dedicated Team of Developers Center Of Excellence • Access to Technical Architects • Niche Projects with Multiple Tech Stacks Robust Quality Assurance • Manual and Automation Testing • Strict Quality Governance and Adherence www.absyz.com
  • 3. www.absyz.com The ABSYZ Story 200+ Successful Projects Delivered Acquired by Youngsoft Inc. 100 + Happy Clients Platinum Consulting Partner for Salesforce ABSYZ Family Grows to 20+ Consultants ABSYZ Founded in a 2 BHK Apartment in Hyderabad Suburbs 350+ Employees & Growing Times Business Award 400+ Employees + ET Award CMMI Level 3 & GPTW Award 2011 2015 2018 2018 2019 2020 2021 2022 2023 2024
  • 4. www.absyz.com Salesforce Service Cloud Solutions for Customer Service Excellence. 360-degree customer view Omnichannel support Case management SLA Management Entitlements Email-to-Case management Self-service portals Salesforce Field Service
  • 5. www.absyz.com Salesforce Advisory & Consulting Trusted Center of Excellence Making solution and technology recommendations to align with customer’s business roadmap Salesforce Implementation Services Higher Return on your Salesforce Investment Two types of contracts – Fixed Bid- where the efforts, scope, and the team structure are quoted and agreed upon upfront. The scope is also fixed TNM- Built on time & material execution mode where the volume of work is taken on the requirements with a high-level view of the initial scope Managed Support Services Enhance, Innovate, See Results & Repeat System maintenance, new enhancements supporting existing system Staffing/Staff Augmentation Find People that are Accountable and Build Scalable Solution We deploy a team of consultants and developers to help the clients scale upon their delivery team Our Services
  • 6. www.absyz.com Capabilities and Tracks Target setting KPI calculation Data visualization through Reports and Dashboards Customizable sales automation Mobile app integration for sales rep • Customer service portal • SSO integration • Multilingual customer service portal • Live agent service Service Cloud • SSO implementation for seamless navigation across system • Gamification for users • Integration with cloud content management tools like BOX • Live agent for real time chat support • Storefront Site setup using SiteGenesis • Storefront Site setup using SFRA • Cartridges, Catalogs, Categories, Products, Pricebooks • and other base setups • Multiple Signatures on Service Reports • Multi-Day Support for Schedules • Map Polygons for bulk actions to hit multiple Service • Appointments at once • Enhanced product search • Display Planned & Actual Travel Routes • REST / SOAP / OAuth • Sites and Integration • Batch Processing • Repository Management • Lead Scoring & Grading • Automate Drip Marketing Campaign • Customized landing pages • Customer journey builder Pardot & Marketing Cloud • Social studio implementation • Dynamic content creation • Campaign ROI, • Performance tracking Sales Cloud • Integration with different data sources • Data Manipulation • Data Visualization • AI-augmented Prediction, Forecasting & Insights using Recipes Einstein Analytics Community Cloud Commerce Cloud Field Service Lightning Integrations
  • 7. www.absyz.com SALESFORCE CORE CLOUDS: SALES: SERVICE, COMMUNITIES, CPQ, COMMERCE and MARKETING Quick Stats: ABSYZ Resources INDUSTRY CLOUDS: MFG, RETAIL, FINANCE, HLS, EDU MULESOFT/DELL BOOMI/TALEND QUALITY ASSURANCE RELEASEMANAGER/SCR UM/PMO Developers (2-6 Years Exp) 250+ 25+ 10+ 20+ NA Consultants (6+ Years Exp) 50+ 8+ 5+ 10+ 10+ Ba/Functional/Pm (4+ Years Exp) 20+ 5+ 10+ 5+ 5+ Architects (10+ Years Exp) 10+ 2+ 7+ 2+ 1+ Mfg Retail Fin Serv HCLS [
  • 8. www.absyz.com Certifications 745+ Salesforce Certifications 25+ Digital Certifications 10+ ServiceMax Certifications System & Application architect Platform Developer I Platform Developer II Einstein Analytics & Discovery Consultant Sales & Service Cloud Consultant Salesforce Admin Commerce Cloud Mulesoft Salesforce Certifications 36% 4% 17% 12% 10% 17%
  • 9. www.absyz.com Low Cost and High Efficiency Blended Offshore Model Allocation Certified and Experienced Salesforce Resources for Projects Ramp up in Record Time with Certified Resources Complete Coverage on Change Management and Sla’s Quick Deployment Time Agile and Nimble Team Structure 1 2 3 4 5 6 ABSYZ Differentiators
  • 11. www.absyz.com Our Reach ABSYZ HQ: Wixom, Michigan, USA Other Branches: Hyderabad, Bangalore (India), Dubai (UAE), Toronto (Canada), San Francisco (USA) www.absyz.com
  • 12. www.absyz.com marketing@absyz.com +1.415.364.8055 +91 79979 66174 www.absyz.com Thank you! INDIA HYDERABAD 6th Floor, S S Tech park PSR Towers, Gachibowli, Hyderabad, Telangana-32 +91-7997966174 BANGALORE 2nd Floor, 91Springboard, Padmavathi Complex, 80 Feet Rd, Koramangala 8th Block, Bengaluru, Karnataka-560095 M: +91 8886332345 USA MICHIGAN 49197 Wixom Tech Dr, Wixom, MI – 48393 M: +1.415.364.8055 UAE DUBAI ABSYZ SOFTWARE CONSULTING DMCC Unit No: 3407 DMCC Business Centre Level No 1 Jewellery & Gemplex 3 Dubai, United Arab Emirates www.absyz.com