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1. SALESFORCE
Dated: 17th Sep 2014
INDEX:
1. Sales force – Intro
2. Pre requisite
3. SalesForce – Overview
4. SalesForce - Architecture
5. SalesForce – Admin
6. SalesForce - Dev
7. SalesForce Admin vs Dev - Modules
8. Eligibility

2. SALES FORCE
 Salesforce is the world’s leading on-demand system for Sales
automation, customer relationship management (CRM), and
support operations.
 Any company who purchases salesforce license needs it to be
configured/customized before actually start using it. This
‘Onboarding’ is a big business.
 SFDC is an ERP in which you will customize the clients
requirement into the live SalesForce environment and
implement the same.
 Basic programming skills are required to understand the
concepts of SalesForce.

3. PREREQUISITE
There is no specific prerequisite for the course.
However, the basic knowledge of below topics will
be added advantages :
a) OOPS concept
b) Data Modelling (not mandatory)
c) JAVA
d) XML Skills (basics)
e) Cloud Computing

4. SALESFORCE - OVERVIEW
 SFDC is one of the giant market leader in ERP space specialized in
CRM. It is famous for it’s Salesforce customer relationship management
(CRM) product.
 SalesForce works on CRM Platform and Cloud computing Platform.
CRM (Customer relationship management)
• Managing company’s interaction with it’s customer using technology to
organize, automate and synchronize all aspect of business.
Cloud Computing
• Moving traditional software to internet, mentioned by experience vendor.
• No software/hardware installed at client side.
• Auto upgrade and maintenance of software.
• Easily scalable.

5. SALESFORCE ARCHITECTURE
 SaaS (cloud application Services as a service)
 PaaS (Cloud Platform as a Service)
 On Demand cloud version (Server side synchronization)
 On Premise Version (Server side synchronization)
SalesForce
SalesForce
(Dev)
SalesForce
(Admin)

6. SALESFORCE (ADMIN)
Sales force Admin :
The Salesforce Administrator will provide technical strategy
and direction to ensure that the Salesforce.com application is
aligned with business requirements.
Primary task of a SF Admin will consist of using the
Salesforce.com platform, service cloud, and other functionality
to build and support customized solutions to enable business
productivity across multiple organizations.

7. SALESFORCE (DEV)
Sales force Developer :
 The Salesforce Developer will be responsible for code development using APEX
and Force.com.
 They will also assist the CRM team in troubleshooting and resolving technical
issues.
 Will work closely with business analysts and/or key business community users
regarding enhancements and bug fixes.
 Will be responsible to provide technical oversight to ensure consistent delivery
of IT solutions by following development standards and the architecture
framework .
 Assist the technical team with analyzing requirements and designing solutions
that are achievable, acceptable and consistent with customer expectations and
architectural principles

8. SF ADMIN (VS) SF DEV
Modules covered :
• Organization Setup
• User Setup
• Global User Interface
• Security and Access
• Standard and Custom Objects
• Sales Cloud Applications
• Service Cloud Applications
• Activity Management
• Chatter
• Data Management
• Content and Folder Management
• Analytics – Reports and Dashboards
• Workflow Automation
Desktop and Mobile Administration
• AppExchange
Modules covered
• Application Design
• Overview of Force.com Platform
• Data Model
• User Interface
• Business Logic
• Data Management
• Reporting and Analytics

9. ELIGIBILITY :
 Fresher's with ay graduate degree.
 Mid level managers, Business analysts, Team leads and
Product managers handling salesforce project or making
a move to salesforce.
 Fresh/experienced MBA graduates in sales and
marketing.
 Experienced professional switching to salesforce.
 Graduate with no coding/Consulting background.
 KPO/BPO professional with good communication skill.
 Admin and QA professional.

10. WHY SALESFORCE ???
Starting salaries for employed consultants in the
industry are typically $40-60/hr, depending on your
region, and independent consultants who sign their own
clients often make several times those amounts.
Salesforce CRM is as easy to use as the Web sites you
use every day. And thus most of the companies are now
switching to sales force.
Easily import your existing data from Gmail or Outlook
or upload an .XLS/CSV file.
Excellent abroad opportunities.

11. THANKYOU !