Salesforce CRM is a comprehensive platform that covers all the necessary business processes. It improves relationships that enterprises maintain with partners, customers and competitors https://qrsolutions.in/functional-and-non-functional-requirements-in-salesforce-implementation/

1. Functional and Non-Functional Requirements
in Salesforce Implementation
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2. Salesforce CRM is a comprehensive platform that covers all the necessary business processes. It
improves relationships that enterprises maintain with partners, customers and competitors.
Salesforce system helps to streamline customer service, sales, and marketing within the
organization, delivering features such as effective communications, lower service costs, and higher
sales margins.
Gathering requirements is an initial and very important stage of any project or platform
implementation. In Salesforce implementation, developers should get all the possible requirements
just before getting into a project. Gathering functional and non-functional requirements will help
developers establish customer expectations.

3. Functional Requirements
Salesforce architects should gather requirements of functional activities of a business. The least expected
outcome of any implementation is for a product or project to fail. Gathering functional requirements helps
avoid potential project failures and dissatisfied enterprises or businesses. Some of the common functional
requirements are

4. Design area scope
Data definitions
System functionality
User classes
User interfaces
Information needs
Business activities
Business procedures
Salesforce architects must have deep knowledge and understanding of the functional requirements.

5. Performance
Reliability
Security
Compatibility
Maintainability
Transferability
Usability
Measurements and Metrics
Non-Functional Requirements
A Non-Functional requirement is the criteria that can be accessed to judge the activities or operation of
the system. Both Non-functional requirements and functional requirements are equally important to
implement any system, it becomes even more pronounced in a SaaS or Platform implementation.
Salesforce architects must have awareness and knowledge about non-functional requirements. Some of
the non-functional requirements are

6. Salesforce experts must gather the above-listed factors just before entering into the Salesforce
project.
In today’s fast-moving digital economy, it’s imperative that certified Salesforce consultants take
guidance from experienced Salesforce architects or consultants. Each module of Salesforce must be
understood well by Salesforce consultants to implement Salesforce with better outcomes.
Conclusion
Salesforce is a package of multi-featured CRM. Salesforce implementation is difficult when
consultants have the only basic knowledge. If they get complete requirements, they can move ahead
in the project development. However, business analytical skill is essential to gather requirements for
Salesforce implementation

7. Thank You
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