Salary tables 2016_uk_contact-centre
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This document is a salary guide for contact center roles in Scotland published by Hudson, a global talent solutions company. It provides estimated salary ranges in pounds sterling for permanent and contract/temporary contact center positions in Edinburgh and Glasgow across various sectors like customer service, sales, management, quality assurance, analytics, customer experience and complaints. The ranges are intended as general guidance and exclude bonuses, stock options or other compensation.
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Salary tables 2016_uk_contact-centre
- 2. 1 HUDSON SALARY GUIDES 2015 ABOUT THIS PUBLICATION This Salary Guide is a compilation of salary and market information provided by Hudson consultants, clients, candidates and other sources across UK. Information was gathered by drawing on the extensive knowledge of our recruitment consultants across Hudson’s specialist practice groups. Hudson is a global talent solutions company with expertise in leadership and specialised recruitment, recruitment process outsourcing and talent management across key industry sectors. Our specialist recruiters are industry professionals who understand their market and the roles they recruit for — and how much those roles are worth. Salary ranges are approximate guides only. They relate to base salaries and exclude superannuation/bonuses/incentive schemes/stock options. TABLE OF CONTENTS Contact Centre Scotland Edinburgh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Glasgow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
- 3. 2 HUDSON SALARY GUIDES 2016 UK.HUDSON.COM CONTACT CENTRE SCOTLAND EDINBURGH CONTACT CENTRE SALARIES EDINBURGH PERMANENT (£ PER YEAR) CONTRACT / TEMPORARY (£ PER DAY) All Sectors MIN £ MAX £ MIN £ MAX £ ADVISOR Customer Service Advisor 15,000 17,500 50 75 Inbound Sales Advisor 14,000 17,500 50 75 Outbound Sales Advisor 15,000 21,000 55 85 Multilingual Service Advisor 17,000 23,000 55 85 Multilingual Sales & Service Advisor 18,000 25,000 65 96 MANAGERIAL Team Assistant/Coach 16,000 20,000 60 75 Team Leader/Manager 17,000 28,000 65 115 Training Manager 25,000 38,000 110 160 Customer Service Operations Manager 30,000 45,000 115 175 Sales Operations Manager 30,000 45,000 100 170 Head of Contact Centre / Site 62,000 85,000 260 360 Head of Contact Centres (Multi-site) 78,000 135,000 330 570 QUALITY Quality Assurance Advisor 18,000 26,000 65 100 Quality Assurance Manager 25,000 38,000 95 135 RESOURCE PLANNING & MI Resource Planning / Real Time / MI / Dialler Analyst 18,000 28,000 65 150 MI Manager 25,000 35,000 95 175 Dialler Manager 25,000 37,000 95 200 Workforce / Resource Planning Manager 35,000 50,000 115 250 Head of Resource Planning 50,000 73,000 200 350 CUSTOMER EXPERIENCE Customer Experience/Service Improvement Manager 32,000 45,000 120 200
- 4. 3 HUDSON SALARY GUIDES 2016 UK.HUDSON.COM CONTACT CENTRE SCOTLAND EDINBURGH CONTACT CENTRE SALARIES EDINBURGH PERMANENT (£ PER YEAR) CONTRACT / TEMPORARY (£ PER DAY) All Sectors MIN £ MAX £ MIN £ MAX £ COMPLAINTS Customer Complaints Advisor 18,000 25,000 65 100 Customer Complaints Specialist 24,000 29,000 120 250 Complaints Training and Competence Specialist 23,000 35,000 100 220 Complaints Team Leader/Manager 23,000 30,000 100 250 Complaints Operations Manager 30,000 40,000 150 300 Head of Complaints 60,000 130,000 400 700 RELATIONSHIP MANAGEMENT Relationship Manager B2C 18,000 27,500 65 120 Relationship Manager B2B 23,000 32,000 85 130 Senior Relationship Manager 30,000 42,000 100 200
- 5. 4 HUDSON SALARY GUIDES 2016 UK.HUDSON.COM CONTACT CENTRE SALARIES GLASGOW PERMANENT (£ PER YEAR) CONTRACT / TEMPORARY (£ PER DAY) All Sectors MIN £ MAX £ MIN £ MAX £ ADVISOR Customer Service Advisor 15,000 17,500 50 75 Inbound Sales Advisor 14,000 17,500 50 75 Outbound Sales Advisor 15,000 21,000 55 85 Multilingual Service Advisor 17,000 23,000 55 85 Multilingual Sales & Service Advisor 18,000 25,000 65 96 MANAGERIAL Team Assistant/Coach 16,000 20,000 60 75 Team Leader/Manager 17,000 28,000 65 115 Training Manager 25,000 38,000 110 160 Customer Service Operations Manager 30,000 45,000 115 175 Sales Operations Manager 30,000 45,000 100 170 Head of Contact Centre / Site 62,000 85,000 260 360 Head of Contact Centres (Multi-site) 78,000 135,000 330 570 QUALITY Quality Assurance Advisor 18,000 26,000 65 100 Quality Assurance Manager 25,000 38,000 95 135 RESOURCE PLANNING & MI Resource Planning / Real Time / MI / Dialler Analyst 18,000 28,000 65 150 MI Manager 25,000 35,000 95 175 Dialler Manager 25,000 37,000 95 200 Workforce / Resource Planning Manager 35,000 50,000 115 250 Head of Resource Planning 50,000 73,000 200 350 CUSTOMER EXPERIENCE Customer Experience/Service Improvement Manager 32,000 45,000 120 200 CONTACT CENTRE SCOTLAND GLASGOW
- 6. 5 HUDSON SALARY GUIDES 2016 UK.HUDSON.COM CONTACT CENTRE SCOTLAND GLASGOW CONTACT CENTRE SALARIES GLASGOW PERMANENT (£ PER YEAR) CONTRACT / TEMPORARY (£ PER DAY) All Sectors MIN £ MAX £ MIN £ MAX £ COMPLAINTS Customer Complaints Advisor 18,000 25,000 65 100 Customer Complaints Specialist 24,000 29,000 120 250 Complaints Training and Competence Specialist 23,000 35,000 100 220 Complaints Team Leader/Manager 23,000 30,000 100 250 Complaints Operations Manager 30,000 40,000 150 300 Head of Complaints 60,000 130,000 400 700 RELATIONSHIP MANAGEMENT Relationship Manager B2C 18,000 27,500 65 120 Relationship Manager B2B 23,000 32,000 85 130 Senior Relationship Manager 30,000 42,000 100 200
- 7. CONTACT US Birmingham +44 121 633 0010 Edinburgh +44 131 555 4321 Glasgow +44 141 221 8182 London +44 20 7187 6000 Milton Keynes +44 1908 489 100 Reading +44 118 939 1003 uk.hudson.com