Startup AddVenture Cairo 2015 - Usertalk

1. STARTUP COMPETITION
FINALE

2. Call Center in a Box
Powerful cloud based call center software for SMEs
Gyrolabs © 2015

3. Deliver amazing voice support
www.getusertalk.com
Voice Support is KING
79%
Customers want
Phone Conversation
Online phone call
69%
Source: Forrester Research 2011

4. Deliver amazing voice support
www.getusertalk.com
But...
Building a call center is difficult
Initial Investment to build call center
Long time to get call center operational
Difficult to Scale
Prohibitive Maintenance Costs

5. Deliver amazing voice support
www.getusertalk.com
TAM
• Global Market = 6.5M
Seats
• Av. Spending = $1,500/
seat
The Market
SAM = $4 Bn
TAM = $10
Bn
5-Yr Target
$140 M
SAM
• 85% of Call Centers < 50
seats
• 40% of Market = 2.5M
Seats
Target
• Bottom-Up approach
• $140M = 4% of SAM

6. Deliver amazing voice support
www.getusertalk.com
Call Center in a Box
UserTalk is a cloud based call center for
SMEs
Image source: http://www.styloffice.com/systems/call-center

7. Deliver amazing voice support
www.getusertalk.com
Agent Dashboard
Answer calls from right from inside the browser

8. Deliver amazing voice support
www.getusertalk.com
Call Recording
Calls are recorded for quality purposes

9. Deliver amazing voice support
www.getusertalk.com
Historical Reporting
Monitor the volume of calls received over time

10. Deliver amazing voice support
www.getusertalk.com
Agent Application
Not on your desk? No problem. With
UserTalk you can answer calls on the
move with our Android app.

11. Deliver amazing voice support
www.getusertalk.com
Smartphone SDK
Add voice support to your smartphone
application in 5 minutes with our SDK

12. Deliver amazing voice support
www.getusertalk.com
Business Model

13. Deliver amazing voice support
www.getusertalk.com
Key Figures
UserTalk is used by online businesses all
over the Middle East
200+ customers
have integrated UserTalk
4,000+ calls
completed

14. Deliver amazing voice support
www.getusertalk.com
powered by
Team
We’ve met at
Ahmed Fathalla
CEO
Team
Worked at IBM
8+ years experience
Hady Ahmed
Lead Engineer
Cofounded 2 startups
6 years experience
Ramy Fahmy
Android Engineer
Hameed Gamal
UI/UX Developer

15. Deliver amazing voice support
www.getusertalk.com
Usertalk aims to make the line of communication
between businesses and customers smoother with an
embedded button that delivers voice
The customers are calling from the website or the
application itself without the need to search for a hotline
or a phone number
Audience Choice
The Next Web Conference Europe 2014
Press Coverage

16. Deliver amazing voice support
www.getusertalk.com
Past Funding
Seed investment from Top Tier Investors in
MENA

17. Deliver amazing voice support
www.getusertalk.com
Required Investment
$300,000 Investment needed to complete
Phase 2
6%
3%
7%
33%
41%
5%
5%
Legal Rent Payroll
Marketing and Sales Other Hosting
VOIP/Phone Providers
Staff Increase
+ 3 Backend Engineers
+ 1 UX Designer
Google Adwords
Facebook Ads
Outbound call center

18. www.getusertalk.com
hello@getusertalk.com