Running Head: MGM 320: Advertising and Public Relations Developing Advertising and Public Relation-based Objectives Enrique Ramirez Colorado Technical University MGM 320: Advertising and Public Relations Every company has to have an objective for having advertising and public relations campaigns. All objectives are however tied to controlling the manner in which customers perceive the company. This paper will highlight several objectives that the advertising campaign for a bank can have. Banks are in the service industry and the perception of customers is quite important. Along the way, distinct differences between marketing of products and services will be seen. Growing Customer Numbers One strategic goal of a bank is to increase sales over time and increasing the level of loyalty of its customers. Increasing the revenues of the bank is achieved through two main ways. First, the company increase the number of customers it has-market share. Once this is done, the banks seeks to increase the number of services that each customer subscribes to. When a customer purchases several products from the bank besides account maintenance, it means that the bank has managed to grow their share in the customer's wallet (Zerfass & Duhring, 2012). Marketing and public relations are primarily supposed to increase revenues for a firm. The marketing messages may draw contrasts between the customer's current banker and what the company is offering. This way, customers may be convinced to change banking service providers in order to enjoy the benefits promised. Advertising messages may also be aimed at the proportion of people that do not yet have access to banking services. In this case, the company may run a public relations exercise whereby they educate people on the benefits of having banking services (Zerfass & Duhring, 2012). The target population will subscribe to the banks services because the bank has demonstrated care and concern for their financial stability. These customers are likely to stick with the bank for the long haul even when they are in a position to purchase more than one product from the bank. This suggests that there is a need for banks to be patient with their customers because most will only be able to purchase one or two products but their financial strength grows with time. Promoting a Positive Corporate Image Financial institutions have a fiduciary duty to safeguard the interests of customers by managing funds deposited with them prudently. These institutions have to gain the trust of customers as a way of safeguarding their market share. The marketing messages sent out to customers therefore have to emphasize on the positive corporate governance efforts the company has in place. For instance, the company could inform external stakeholders on how and when they can access financial records of the company (Zerfass & Duhring, 2012). In case the company has received recognitions or awards for its proper manag ...