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Running head: EMOTIONAL INTELLEGENCE 1
Relationship between Emotional Intelligence and Job
Satisfaction
Faraji C. Edwards
Walden University
EMOTIONAL INTELLIGENCE 2
Relationship between Emotional Intelligence and Job
Satisfaction
Part 1
Problem Statement
The task of ensuring that employees are satisfied with their
jobs and the environment that
they are operating is often challenging for most managers.
Employees are satisfied with their
jobs when they find personal meaning in their careers, take
pride in whatever they undertake and
where they work, and have the feeling that their firms value
them. In a competitive environment,
organizations desire to retain its highly-skilled and talented
workforce by creating program such
as training, promotion, coaching, rewards, incentives and
bonuses. While these strategies are
effective, they sometimes fail to meet the desired objective of
attaining full job satisfaction. This
raises the question over whether factors such as emotional
intelligence also have a role to play in
increasing employee job satisfaction.
The impact of emotional intelligence on job satisfaction has
attracted numerous academic
attentions. Emotional intelligence is the capacity to recognize
personal feelings and those of
others in order to motivate the self and to maintain emotions in
both the self and the relationships
(Raj & Ms Deepti, 2016). Employees who express high job
satisfaction also have high emotional
intelligence. In addition, Dabke (2014) asserts that emotional
intelligence results in employee’s
satisfaction with life, a phenomenon that manifests itself in
form of high job satisfaction. Further,
Wolfe and Hyub (2013) found that the influence of emotional
intelligence on job satisfaction
manifests itself in form of the length of job tenure of an
employee. To them, high emotional
intelligence increases employee’s longevity in an organization.
While these studies point to the
existence of a positive correlation between emotional
intelligence and job satisfaction, not much
has been done on ways of improving emotional intelligence
among employees. In light of the
Lisa Barrow
Lisa Barrow: Include sources to support these assertions.
Lisa Barrow
Lisa Barrow: Good use of sources.
EMOTIONAL INTELLIGENCE 3
above, there is need to conduct a qualitative study on ways of
improving emotional intelligence
of employees with a view to increase job satisfaction and
retention.
Part 2
Purpose Statement
The purpose of this qualitative study is to investigate the
relationship between emotional
intelligence and job satisfaction. In particular, the research
seeks to explore various practices that
organizations have put in place to improve workers’ emotional
intelligence in order to promote
job satisfaction. This is because while the impact of emotional
intelligence on job satisfaction
has been well documented in many studies, there is still a dearth
in knowledge on understanding
various organizational programs and HR practices that improve
emotional intelligence.
Justification of Qualitative Approach
In order to ensure that the study will be fit with the
constructivist epistemology and
ontology, various strategies will be employed. Much emphasis
will be placed on interpretation as
opposed to quantification, and subjectivity rather than
objectivity. This is because emotional
intelligence and job satisfaction are objects of study that are not
easily quantified. Thus, the
study will be based on subjective ontology and a constructivist
epistemology. Therefore, the best
mechanism to achieve objectivity will be to triangulate across
multiple fallible perspectives. In
order to gain more perspectives about the phenomena under
study, multiple qualitative research
methods will be used. These will include: observation,
interviews, questionnaires, as well as
focus groups.
Positionality forms an important component of reflexivity.
Reflexivity will entail
conducting a self-scrutiny, as well as a self-conscious
awareness of the link between the
relationship between the researcher and the subject of study.
There will be an accurate
Lisa Barrow
Lisa Barrow: You haven't clearly stated what the problem is and
why it is important to address it.
Lisa Barrow
Lisa Barrow: This is quite vague. How will this study differ
from other studies?
Lisa Barrow
Lisa Barrow: What are the strategies?
Lisa Barrow
Lisa Barrow: Not necessarily. There are several quantitative
studies focusing on these topics.
Lisa Barrow
Lisa Barrow: Why? Provide a rationale.
Lisa Barrow
Lisa Barrow: Can you not use one or two of these techniques?
Lisa Barrow
Lisa Barrow: How will this be done?
EMOTIONAL INTELLIGENCE 4
expression of the voice that leads to the reporting of the study
findings. Reflecting about my
positionality will enable me to negotiate my research status and
allow the research team to
participate in the study process on equal terms. There will be
various sources of data for the
study. Examples will include: real-world observation,
conducting interview of participants of the
research, as well as using focus groups and questionnaires to
gain additional information and
understanding.
Research Questions
1. What is the relationship between emotional intelligence and
job satisfaction?
2. In what ways is emotional intelligence improved in the
workplace?
3. What are the indicators of job satisfaction in an organization?
4. How likely are employees to leave an organization when their
emotional intelligence is
low?
5. Does emotional intelligence result in improved employee
performance?
Annotated Bibliography
Raj, A., & Uniyal, D. (2016). A Study of Emotional Intelligence
in Relation to Job
Satisfaction Among The Senior Secondary Teachers of
Dehradun District.
International Journal of Multidisciplinary Approach & Studies,
3(3).
In an attempt to investigate the relationship between emotional
intelligence of senior
secondary school teachers with their job satisfaction, Raj and
Uniyal (2016) used a random
sampling technique to select 300 senior teachers in Dehradum
district. Their research findings
were published in an article titled A Study of Emotional
Intelligence in Relation to Job
Satisfaction Among The Senior Secondary Teachers of
Dehradun District. Using Teachers’
Lisa Barrow
Lisa Barrow: You will need to narrow the scope of your study
and thus the tools relied on.
Lisa Barrow
Lisa Barrow: Be more specific, include demographics of
participants, location and etc. These questions are too broad.
Lisa Barrow
Lisa Barrow: Avoid closed ended questions.
Lisa Barrow
Lisa Barrow: Will your participants be teachers?
EMOTIONAL INTELLIGENCE 5
Emotional Intelligence Inventory and Teacher Job Satisfaction
Questionnaires, the researchers
found that all senior secondary teachers who scored below
average in emotional intelligence also
had low job satisfaction. Further, individuals who had higher
job satisfaction also had high
emotional intelligence. As a result, the researchers recommend
programs geared towards
improving employees’ emotional intelligence.
Dabke, D. (2014). Can Life Satisfaction be predicted by
Emotional Intelligence, Job
Satisfaction and Personality type?. Prin. LN Welingkar Institute
of Management
Development & Research, 22.
In a scholarly work titled Can Life Satisfaction be predicted by
Emotional Intelligence,
Job Satisfaction and Personality type, Danke (2014) examines
the concept of life satisfaction as
a whole, and relates it to emotional intelligence and job
satisfaction. In the above research, data
was gathered with the use of battery tests from two hundred
middle and senior level managers
who finished the MSCEIT test of El, NEO Personality scale,
Satisfaction with Life Scale, and the
Index of Job Satisfaction. Dabke revealed a positive correlation
between Life Satisfaction and
Job Satisfaction. Thus, the study concludes that various aspects
of emotional intelligence
influences job satisfaction. Job satisfaction further affects life
satisfaction.
Wolfe, K., & Kim, H. J. (2013). Emotional intelligence, job
satisfaction, and job tenure
among hotel managers. Journal of Human Resources in
Hospitality & Tourism, 12(2),
175-191.
In this article, Wolfe and Kim (2013) examine the relationship
between emotional
intelligence and job satisfaction, and the association between
emotional intelligence and job
tenure. After gathering data from supervisory and managerial
workers in company and hotel
industry, Wolfe and Kim (2013) found that various emotional
intelligence aspects such as
EMOTIONAL INTELLIGENCE 6
intrapersonal, general mood, and stress management, are key
indicators of job satisfaction.
Further, the researchers revealed that some interpersonal
components of emotional intelligence
such as communication and rewards are predictors of longevity.
EMOTIONAL INTELLIGENCE 7
References
Dabke, D. (2014). Can Life Satisfaction be predicted by
Emotional Intelligence, Job
Satisfaction and Personality type?. Prin. LN Welingkar Institute
of Management
Development & Research, 22.
Raj, A., & Uniyal, D. (2016). A Study of Emotional Intelligence
in Relation to Job
Satisfaction Among The Senior Secondary Teachers of
Dehradun District.
International Journal of Multidisciplinary Approach & Studies,
3(3).
Wolfe, K., & Kim, H. J. (2013). Emotional intelligence, job
satisfaction, and job tenure
among hotel managers. Journal of Human Resources in
Hospitality & Tourism, 12(2),
175-191.

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Running head EMOTIONAL INTELLEGENCE 1 Re.docx

  • 1. Running head: EMOTIONAL INTELLEGENCE 1 Relationship between Emotional Intelligence and Job Satisfaction Faraji C. Edwards Walden University EMOTIONAL INTELLIGENCE 2 Relationship between Emotional Intelligence and Job Satisfaction Part 1 Problem Statement The task of ensuring that employees are satisfied with their
  • 2. jobs and the environment that they are operating is often challenging for most managers. Employees are satisfied with their jobs when they find personal meaning in their careers, take pride in whatever they undertake and where they work, and have the feeling that their firms value them. In a competitive environment, organizations desire to retain its highly-skilled and talented workforce by creating program such as training, promotion, coaching, rewards, incentives and bonuses. While these strategies are effective, they sometimes fail to meet the desired objective of attaining full job satisfaction. This raises the question over whether factors such as emotional intelligence also have a role to play in increasing employee job satisfaction. The impact of emotional intelligence on job satisfaction has attracted numerous academic attentions. Emotional intelligence is the capacity to recognize personal feelings and those of others in order to motivate the self and to maintain emotions in both the self and the relationships (Raj & Ms Deepti, 2016). Employees who express high job satisfaction also have high emotional
  • 3. intelligence. In addition, Dabke (2014) asserts that emotional intelligence results in employee’s satisfaction with life, a phenomenon that manifests itself in form of high job satisfaction. Further, Wolfe and Hyub (2013) found that the influence of emotional intelligence on job satisfaction manifests itself in form of the length of job tenure of an employee. To them, high emotional intelligence increases employee’s longevity in an organization. While these studies point to the existence of a positive correlation between emotional intelligence and job satisfaction, not much has been done on ways of improving emotional intelligence among employees. In light of the Lisa Barrow Lisa Barrow: Include sources to support these assertions. Lisa Barrow Lisa Barrow: Good use of sources. EMOTIONAL INTELLIGENCE 3 above, there is need to conduct a qualitative study on ways of improving emotional intelligence
  • 4. of employees with a view to increase job satisfaction and retention. Part 2 Purpose Statement The purpose of this qualitative study is to investigate the relationship between emotional intelligence and job satisfaction. In particular, the research seeks to explore various practices that organizations have put in place to improve workers’ emotional intelligence in order to promote job satisfaction. This is because while the impact of emotional intelligence on job satisfaction has been well documented in many studies, there is still a dearth in knowledge on understanding various organizational programs and HR practices that improve emotional intelligence. Justification of Qualitative Approach In order to ensure that the study will be fit with the constructivist epistemology and ontology, various strategies will be employed. Much emphasis will be placed on interpretation as opposed to quantification, and subjectivity rather than objectivity. This is because emotional
  • 5. intelligence and job satisfaction are objects of study that are not easily quantified. Thus, the study will be based on subjective ontology and a constructivist epistemology. Therefore, the best mechanism to achieve objectivity will be to triangulate across multiple fallible perspectives. In order to gain more perspectives about the phenomena under study, multiple qualitative research methods will be used. These will include: observation, interviews, questionnaires, as well as focus groups. Positionality forms an important component of reflexivity. Reflexivity will entail conducting a self-scrutiny, as well as a self-conscious awareness of the link between the relationship between the researcher and the subject of study. There will be an accurate Lisa Barrow Lisa Barrow: You haven't clearly stated what the problem is and why it is important to address it. Lisa Barrow Lisa Barrow: This is quite vague. How will this study differ from other studies? Lisa Barrow
  • 6. Lisa Barrow: What are the strategies? Lisa Barrow Lisa Barrow: Not necessarily. There are several quantitative studies focusing on these topics. Lisa Barrow Lisa Barrow: Why? Provide a rationale. Lisa Barrow Lisa Barrow: Can you not use one or two of these techniques? Lisa Barrow Lisa Barrow: How will this be done? EMOTIONAL INTELLIGENCE 4 expression of the voice that leads to the reporting of the study findings. Reflecting about my positionality will enable me to negotiate my research status and allow the research team to participate in the study process on equal terms. There will be various sources of data for the study. Examples will include: real-world observation, conducting interview of participants of the research, as well as using focus groups and questionnaires to gain additional information and understanding.
  • 7. Research Questions 1. What is the relationship between emotional intelligence and job satisfaction? 2. In what ways is emotional intelligence improved in the workplace? 3. What are the indicators of job satisfaction in an organization? 4. How likely are employees to leave an organization when their emotional intelligence is low? 5. Does emotional intelligence result in improved employee performance? Annotated Bibliography Raj, A., & Uniyal, D. (2016). A Study of Emotional Intelligence in Relation to Job Satisfaction Among The Senior Secondary Teachers of Dehradun District. International Journal of Multidisciplinary Approach & Studies, 3(3). In an attempt to investigate the relationship between emotional intelligence of senior secondary school teachers with their job satisfaction, Raj and Uniyal (2016) used a random sampling technique to select 300 senior teachers in Dehradum
  • 8. district. Their research findings were published in an article titled A Study of Emotional Intelligence in Relation to Job Satisfaction Among The Senior Secondary Teachers of Dehradun District. Using Teachers’ Lisa Barrow Lisa Barrow: You will need to narrow the scope of your study and thus the tools relied on. Lisa Barrow Lisa Barrow: Be more specific, include demographics of participants, location and etc. These questions are too broad. Lisa Barrow Lisa Barrow: Avoid closed ended questions. Lisa Barrow Lisa Barrow: Will your participants be teachers? EMOTIONAL INTELLIGENCE 5 Emotional Intelligence Inventory and Teacher Job Satisfaction Questionnaires, the researchers found that all senior secondary teachers who scored below average in emotional intelligence also had low job satisfaction. Further, individuals who had higher job satisfaction also had high
  • 9. emotional intelligence. As a result, the researchers recommend programs geared towards improving employees’ emotional intelligence. Dabke, D. (2014). Can Life Satisfaction be predicted by Emotional Intelligence, Job Satisfaction and Personality type?. Prin. LN Welingkar Institute of Management Development & Research, 22. In a scholarly work titled Can Life Satisfaction be predicted by Emotional Intelligence, Job Satisfaction and Personality type, Danke (2014) examines the concept of life satisfaction as a whole, and relates it to emotional intelligence and job satisfaction. In the above research, data was gathered with the use of battery tests from two hundred middle and senior level managers who finished the MSCEIT test of El, NEO Personality scale, Satisfaction with Life Scale, and the Index of Job Satisfaction. Dabke revealed a positive correlation between Life Satisfaction and Job Satisfaction. Thus, the study concludes that various aspects of emotional intelligence influences job satisfaction. Job satisfaction further affects life satisfaction.
  • 10. Wolfe, K., & Kim, H. J. (2013). Emotional intelligence, job satisfaction, and job tenure among hotel managers. Journal of Human Resources in Hospitality & Tourism, 12(2), 175-191. In this article, Wolfe and Kim (2013) examine the relationship between emotional intelligence and job satisfaction, and the association between emotional intelligence and job tenure. After gathering data from supervisory and managerial workers in company and hotel industry, Wolfe and Kim (2013) found that various emotional intelligence aspects such as EMOTIONAL INTELLIGENCE 6 intrapersonal, general mood, and stress management, are key indicators of job satisfaction. Further, the researchers revealed that some interpersonal components of emotional intelligence
  • 11. such as communication and rewards are predictors of longevity. EMOTIONAL INTELLIGENCE 7 References Dabke, D. (2014). Can Life Satisfaction be predicted by Emotional Intelligence, Job Satisfaction and Personality type?. Prin. LN Welingkar Institute of Management Development & Research, 22. Raj, A., & Uniyal, D. (2016). A Study of Emotional Intelligence in Relation to Job Satisfaction Among The Senior Secondary Teachers of Dehradun District. International Journal of Multidisciplinary Approach & Studies, 3(3). Wolfe, K., & Kim, H. J. (2013). Emotional intelligence, job satisfaction, and job tenure among hotel managers. Journal of Human Resources in Hospitality & Tourism, 12(2),