This document contains the resume of Ruinan (Emma) Wang, who has over 6 years of experience in quality management for Apple products. She currently works as a Product Quality Senior Specialist at Quanta Computer, where she is responsible for quality assurance activities throughout the product lifecycle, including early failure analysis, warranty reduction, process audits, and design feedback. Previously, she worked as a Quality Test Engineer at Pegatron, where she defined test procedures and processes for quality control of iPhone 4. She has a Bachelor's degree from Nanyang Institute of Technology and speaks English and Chinese.
Root cause analysis for incidents (or production defects)Neha B
Production Defects or Incidents are defects found on production environment by end user or reported by actual customer. Incidents negatively impact customer satisfaction and raise concerns about the overall quality and reliability of the product.
Fixing the symptom may cause the issue to resurface after some time , fixing the underlying causes will ensure that the actual issues are addressed.
Different testers have different understandings of the role and mission of software testing; of the approaches, methods, and techniques to use during testing.
For Impetus’ White Papers archive, visit- http://www.impetus.com/whitepaper
The paper talks about how Test Engineering Maturity Model helps companies save on time and costs, while improving the overall quality of the product.
Root cause analysis for incidents (or production defects)Neha B
Production Defects or Incidents are defects found on production environment by end user or reported by actual customer. Incidents negatively impact customer satisfaction and raise concerns about the overall quality and reliability of the product.
Fixing the symptom may cause the issue to resurface after some time , fixing the underlying causes will ensure that the actual issues are addressed.
Different testers have different understandings of the role and mission of software testing; of the approaches, methods, and techniques to use during testing.
For Impetus’ White Papers archive, visit- http://www.impetus.com/whitepaper
The paper talks about how Test Engineering Maturity Model helps companies save on time and costs, while improving the overall quality of the product.
This presentation was developed to introduce new hires to the Quality & Training Department staff and to clearly define account expectations for call monitoring.
James Brodie - Outsourcing Partnership - Shared Perspectives TEST Huddle
EuroSTAR Software Testing Conference 2009 presentation on Outsourcing Partnership - Shared Perspectives by James Brodie. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Ben Walters - Creating Customer Value With Agile Testing - EuroSTAR 2011TEST Huddle
EuroSTAR Software Testing Conference 2011 presentation on Creating Customer Value With Agile Testing by Ben Walters. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
Martin Koojj - Testers in the Board of DirectorsTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Testers in the Board of Directors by Martin Koojj. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Ho Chi Minh City Software Testing Conference January 2015
Software Testing in the Agile World
Website: www.hcmc-stc.org
Author: Tam Bui
Do you have an understanding of software automation testing? Have you often faced challenges when implementing automation testing on your projects? Have successfully achieved the cost and time targets for your automation testing projects?
Joining the talk, you will a better understanding of automation testing practices and its benefits. In this presentation, I will share my experiences in applying test automation on my projects. My experiences are concentrated in areas such as team collaboration and selecting suitable test cases for automation.
Software testers, automation testers and test managers can get great benefits from the talk. Developers can join to understand how to collaborate with the automation testing team. Senior managers will get more understanding about automation testing principles and then help their automation test teams implement automation testing effectively.
This presentation was developed to introduce new hires to the Quality & Training Department staff and to clearly define account expectations for call monitoring.
James Brodie - Outsourcing Partnership - Shared Perspectives TEST Huddle
EuroSTAR Software Testing Conference 2009 presentation on Outsourcing Partnership - Shared Perspectives by James Brodie. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Ben Walters - Creating Customer Value With Agile Testing - EuroSTAR 2011TEST Huddle
EuroSTAR Software Testing Conference 2011 presentation on Creating Customer Value With Agile Testing by Ben Walters. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
Martin Koojj - Testers in the Board of DirectorsTEST Huddle
EuroSTAR Software Testing Conference 2008 presentation on Testers in the Board of Directors by Martin Koojj. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
Ho Chi Minh City Software Testing Conference January 2015
Software Testing in the Agile World
Website: www.hcmc-stc.org
Author: Tam Bui
Do you have an understanding of software automation testing? Have you often faced challenges when implementing automation testing on your projects? Have successfully achieved the cost and time targets for your automation testing projects?
Joining the talk, you will a better understanding of automation testing practices and its benefits. In this presentation, I will share my experiences in applying test automation on my projects. My experiences are concentrated in areas such as team collaboration and selecting suitable test cases for automation.
Software testers, automation testers and test managers can get great benefits from the talk. Developers can join to understand how to collaborate with the automation testing team. Senior managers will get more understanding about automation testing principles and then help their automation test teams implement automation testing effectively.
El alumnado de 6ºA ha realizado este trabajo en equipo en clase de Plástica haciendole un homenaje a Barranco Blanco un bellísimo paraje natural de nuestro pueblo Coín después del incendio sufrido en esta zona en Agosto de 2012.
El PATFOR, és el Pla d'Acció Territorial Forestal que regirà la política de la Conselleria de medi ambient, de la Generalitat Valenciana en qüestions forestals.
És un document que es troba, en aquests moments, en procés d'elaboració i de "discussió".
1. Emma Wang
Name: Ruinan (Emma) WANG
Gender: FEMALE
Birth Date: 1987/02/20
Experience: >6 years
Email: emma.wang3@hotmail.com
Mobile: (+86) 13601859829
Summary
Specialties: Rich Quality Management Experiences in Apple PC/iPhone industry.
Quality Program/project management & process improvement
ODM SMT/FATP manufacturing process & product quality management
OEM parts quality management
Early warning process management
Product/spare parts RMA process management
Quality strategy & tactics development
Customer experience enhancement
Data mining & analytics
Personalities: Collaboration, support, enthusiasm, listening, accomplished, highly motivated, results oriented.
Command – leads me to take charge. Confrontation and presenting facts or truth is the first step toward resolution.
Context – Look back to a time of blueprints to understand the present, make better decisions and become wiser about
future.
Ideation – Delighted by idea when discover beneath the complex surface an elegantly simple concept to explain why things
are the way they are.
Analytical – Armed with data to understand how certain patterns affect one another. Others see me as logical and rigorous.
Responsibility – Focus me to take psychological ownership for anything I commit to, feel emotionally bound to follow it
through to completion.
Experience
Product Quality Senior Specialist
Quanta Computer Inc.
May 2011 - Present (more than 5 years) | Shanghai Suburb, China
Worked as Product Quality Manager for Apple Products (13” & 11” Mac Book Air & 12’’ MacBook)
Product Quality Plan
From Engineer phase, work with Apple PQE to draft PQP to make sure one sufficient quality assurance activity in place in
factory based on the issue seen in EFFA of former products, XVT build or new features requested.
EFFA (Earlier Field Failure Analysis) Forum
Starting from product Ok2ship, host daily EFFA forum with Apple and Quanta core team to discuss early field issues and
immediate CAs which can be deployed in factory. Lead them in Cupertino twice for onsite EFFA activities.
TWR (Total Warranty Repair) Improvement
Lead factory team (PD/EE/PE/SQE/QA) to get TWR improved continuously. The TWR of 13’’ & 11’’MBA keep down trend
dramatically from 12.1% to 7.8%, The 1st
TWR of 12’’ is 4.57%, which is the first time that MB MacBook (a new iconic
Portable product) achieved a proud TWR record of under 5%.
Field Complaint
Manage the analysis of field return units; work with PE and RD department to dig out the root cause for help of quality
improvement. Provide problem solving (root cause failure analysis) and corrective action services to Operation processes.
Weekly MIL (Main issue list) Review
Weekly review main issues that detected in process and post process with Apple PQE, SQE, and STM. Track and review the
corrective action for each failure to make the process and quality improve.
Factory Audit
Audit SMT, FATP, FATP, IQC and FQA area on regular basis, for the findings to work with PE and QA team for CAPA.
2. 2
Quality (Pre) Alert following
Work with Apple PQE/STM/Ops create a quality alert to implement deprioritize input/stop Production/Hold shipment and
follow all actions until the alert completed.
SMT & FATP Yield Improvement
According to SMT & FATP daily yield report, factory weekly P-chart & SPC-chart, lead discussion with PE, SQE and QE to
figure out potential problems, broaden test coverage to improve production yield continuously.
ORT Management
Create Bi-weekly ORT system and weekly boards’ build matrix based on different material’s performance for reliability test,
identify the potential time-to-fail parts, drive CA in place, or as the lesson learn for next generations.
Design Feedback
Collect and categorize quality issue detected at both factory and field through entire product cycle, feedback classic issues
to R&D to prevent replicable failure symptoms and improve product quality from design perspective.
Achievements Highlighted:
Leader of Quality management for 11 & 13-inch MacBook Air generated projects
201206 – 201208 lead a group with 7 engineers to US Cupertino for EFFA systems FA, which is to dig out failed root cause
for those earlier returned units by customer. The feedback to supplier or factory to do improvement to ensure better quality
product shipped to end-user.
Leader of Quality management for 12-inch MacBook generated projects
201504 – 201506 lead a group with 5 engineers to US Cupertino for EFFA systems FA, Daily con-call meeting with customer
and factory to discuss the failed systems. Work with factory to improve shipment product quality.
201604 – 201605 lead a group with 4 engineers to Cupertino for the EFFA systems FA support after the project announced.
Same as previous experiences, daily meeting with Customer and Factory; the best experience is using the flexible methods
to confirm the returned reason and do the further FA.
Quality Test Engineer
Pegatron Corp.
August 2010 - April 2011
Work as Quality test engineer for Apple iPhone4.
According to Apple requirement and products specialty, review with Apple test engineer for test procedures and define SOP.
Function as the lead quality example & spokesperson for System operations and provide strategic planning in Quality area.
Team with Customer for new products development through Pro-Launch. Support and participate in customer Production
Trial Runs.
Investigate and eliminate causes of sporadic quality problems and follow up on corrective actions.
Analyze cost of quality and identify major opportunities for improvement.
Achievements Highlighted:
Leader of QC test process and procedure for iPhone4
Education
2008/Sep - 2010/Jul Nanyang Institute of Technology Bachelor
2005/Sep – 2008/Jul Henan Industrial University Chemical Technology Vocational College
3. 3
Languages
English Chinese
Professional working proficiency Native or bilingual proficiency
Skills & Endorsements
1. Process Management
2. Quality Assurance
3. Quality Management
4. Service Delivery
5. Supplier Quality
6. Quality Strategy
7. GR&R/Kappa
8. Cpk/Ppk
9. IPO
10. FMEA
Interests
Work, Tennis Ball, Dancing, Swimming, Hiking, Fiction