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www.productschool.com
R&Rs and Growth as a Product Manager
by Uber Sr PM
CERTIFICATES
Your Product Management Certificate Path
Product Leadership
Certificate™
Full Stack Product
Management Certificate™
Product Management
Certificate™
Corporate
Training
Level up your team’s Product
Management skills
Free Product Management Resources
BOOKS
EVENTS
JOB PORTAL
COMMUNITIES
bit.ly/product_resources
COURSES
PM Roles/Responsibilities from
Startup through Enterprise
Jon Levinson
Sr. PM, Uber
● B2C
● 1-2k FTE
● Global
● Public
2009 -
2013
2013 -
2017
2017 -
2019
2019 -
2020
2020 -
● B2C
● ~500 FTE
● US Only
● Late Growth
● B2C
● 5-15 FTE
● US Only
● Pre-Seed
● B2B
● 20-25k FTE
● Global
● Public
● This is a school
● Not a business
● Did not work
here
👋 Career Progression at a Glance
~50 PMs ~10
PMs
~500 PMs
1-2 PMs
Moved to progressively smaller companies to expand ownership
Returned to large company to reset and learn
Summary
1. Roles and responsibilities vary by company, industry and stage
2. Smaller company: simpler organization, more technical responsibilities. Larger
company, more complex organization, more specialized set of responsibilities.
3. Consistent across all is the responsibility of the PM to deliver outcomes, not
master individual skills
4. Know what you need to know. Confidently delegate the rest. A deep
understanding of every detail and nuance of a product area is not a
prerequisite to success
5. Time management and relationship building are increasingly critical as your
career matures, no matter the size of the company
What is a PM? Really?
“A product manager is the person who identifies the customer need and
the larger business objectives that a product or feature will fulfill,
articulates what success looks like for a product, and rallies a team to
turn that vision into a reality.”
- Sherif Mansour, Distinguished Product Manager, Atlassian
● Not a “mini-CEO”
○ Startups already have CEOs
○ Enterprises have powerful
business stakeholders
● Competencies can be similar to
CEO, but are more diverse
● Relative importance varies
based on company
○ Culture
○ Industry
○ Business Model
○ Structure
○ Size / Stage
Great PMs are great synthesizers and communicators
Customer
Needs
Technical
Solutions
Business
Objectives
Relative Importance of PM Competencies at CorpoTech
How does this influence the SDLC?
Large Enterprise
Scoping
Design
Implementation
Testing
Evolution
● More stakeholders
● More process
● More clarity
Small Startup
Scoping
Design
Implementation
Testing
Evolution
● Fewer stakeholders
● Less process
● More uncertainty
You may know where you want to go, but getting alignment is hard
Requirement Analysis
Legal
Operations Regional
Leadership
Finance /
Tax /
Accounting
Marketing /
CRM
Dependent
Tech Teams
Product /
Strategic
Leadership
Customer
Support
User
Research
Enterprise PM
You have less certainty, and less support, but you can move quickly
Requirement Analysis
How will we
measure
success?
Marketing /
Sales
Design/UX
Research
Your
engineering
team
CEO
Startup PM
Do we have
tracking?
Is our ESP up
and running?
What should
our copy be?
Is this the
best use of
resources?
What will
this teach
us?
Role of a PM is to drive your team ☝and 👉
Speed
Confidence
B2C
Startup
B2B
Startup
B2C
Enterprise
B2B
Enterprise
Are there any consistent through-lines?
Communicate
Clearly
Takeaway #1
● Have a consistent vision
● Reiterate frequently
● Educate on how strategy ladders up
● Don’t ignore details
Clear PRDs are even more important in larger/B2B orgs
● Source-of-truth for what has been built and why
○ Turnover
○ New stakeholder onboarding
○ Avoiding repetitive questions
● Align dependent workstreams across functions
● Clear articulation of why the project is worth the investment
○ Justifying a project is essential when iteration cycles are fewer/farther between
Build strong
relationships
Takeaway #2
● Drive consensus
● Get meaningful feedback
● Receive benefit of the doubt
● More easily say “No”
● Align stakeholders with
differing incentives/motives
● Situations can get political
● Leadership can get jumpy
Startup Enterprise
● Asking for trust: little data
● Everything is personal
● Things change in an instant
● Leadership can get jumpy
Deliver
outcomes,
not features
Takeaway #3
● Identify key metrics and drive
towards them
● Measure everything
● Don’t be a slave to data
● Push for max speed w/ max
confidence
Manage
your time
judiciously
Takeaway #4
● Know what you need to know
● Delegate the rest
● Startup: Greater functional breadth,
simpler product
● Enterprise: Deeper, more complex
product, narrower scope
Takeaways
1. Communicate clearly
2. Build strong relationships
3. Deliver outcomes, not features
4. Manage your time judiciously
www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training

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R&Rs and Growth as a Product Manager by Uber Sr PM

  • 1. www.productschool.com R&Rs and Growth as a Product Manager by Uber Sr PM
  • 2. CERTIFICATES Your Product Management Certificate Path Product Leadership Certificate™ Full Stack Product Management Certificate™ Product Management Certificate™
  • 3. Corporate Training Level up your team’s Product Management skills
  • 4. Free Product Management Resources BOOKS EVENTS JOB PORTAL COMMUNITIES bit.ly/product_resources COURSES
  • 5. PM Roles/Responsibilities from Startup through Enterprise Jon Levinson Sr. PM, Uber
  • 6. ● B2C ● 1-2k FTE ● Global ● Public 2009 - 2013 2013 - 2017 2017 - 2019 2019 - 2020 2020 - ● B2C ● ~500 FTE ● US Only ● Late Growth ● B2C ● 5-15 FTE ● US Only ● Pre-Seed ● B2B ● 20-25k FTE ● Global ● Public ● This is a school ● Not a business ● Did not work here 👋 Career Progression at a Glance
  • 7. ~50 PMs ~10 PMs ~500 PMs 1-2 PMs Moved to progressively smaller companies to expand ownership Returned to large company to reset and learn
  • 8. Summary 1. Roles and responsibilities vary by company, industry and stage 2. Smaller company: simpler organization, more technical responsibilities. Larger company, more complex organization, more specialized set of responsibilities. 3. Consistent across all is the responsibility of the PM to deliver outcomes, not master individual skills 4. Know what you need to know. Confidently delegate the rest. A deep understanding of every detail and nuance of a product area is not a prerequisite to success 5. Time management and relationship building are increasingly critical as your career matures, no matter the size of the company
  • 9. What is a PM? Really?
  • 10. “A product manager is the person who identifies the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality.” - Sherif Mansour, Distinguished Product Manager, Atlassian
  • 11. ● Not a “mini-CEO” ○ Startups already have CEOs ○ Enterprises have powerful business stakeholders ● Competencies can be similar to CEO, but are more diverse ● Relative importance varies based on company ○ Culture ○ Industry ○ Business Model ○ Structure ○ Size / Stage Great PMs are great synthesizers and communicators Customer Needs Technical Solutions Business Objectives
  • 12. Relative Importance of PM Competencies at CorpoTech
  • 13. How does this influence the SDLC?
  • 14.
  • 15. Large Enterprise Scoping Design Implementation Testing Evolution ● More stakeholders ● More process ● More clarity Small Startup Scoping Design Implementation Testing Evolution ● Fewer stakeholders ● Less process ● More uncertainty
  • 16. You may know where you want to go, but getting alignment is hard Requirement Analysis Legal Operations Regional Leadership Finance / Tax / Accounting Marketing / CRM Dependent Tech Teams Product / Strategic Leadership Customer Support User Research Enterprise PM
  • 17. You have less certainty, and less support, but you can move quickly Requirement Analysis How will we measure success? Marketing / Sales Design/UX Research Your engineering team CEO Startup PM Do we have tracking? Is our ESP up and running? What should our copy be? Is this the best use of resources? What will this teach us?
  • 18. Role of a PM is to drive your team ☝and 👉 Speed Confidence B2C Startup B2B Startup B2C Enterprise B2B Enterprise
  • 19. Are there any consistent through-lines?
  • 20. Communicate Clearly Takeaway #1 ● Have a consistent vision ● Reiterate frequently ● Educate on how strategy ladders up ● Don’t ignore details
  • 21. Clear PRDs are even more important in larger/B2B orgs ● Source-of-truth for what has been built and why ○ Turnover ○ New stakeholder onboarding ○ Avoiding repetitive questions ● Align dependent workstreams across functions ● Clear articulation of why the project is worth the investment ○ Justifying a project is essential when iteration cycles are fewer/farther between
  • 22. Build strong relationships Takeaway #2 ● Drive consensus ● Get meaningful feedback ● Receive benefit of the doubt ● More easily say “No”
  • 23. ● Align stakeholders with differing incentives/motives ● Situations can get political ● Leadership can get jumpy Startup Enterprise ● Asking for trust: little data ● Everything is personal ● Things change in an instant ● Leadership can get jumpy
  • 24. Deliver outcomes, not features Takeaway #3 ● Identify key metrics and drive towards them ● Measure everything ● Don’t be a slave to data ● Push for max speed w/ max confidence
  • 25. Manage your time judiciously Takeaway #4 ● Know what you need to know ● Delegate the rest ● Startup: Greater functional breadth, simpler product ● Enterprise: Deeper, more complex product, narrower scope
  • 26. Takeaways 1. Communicate clearly 2. Build strong relationships 3. Deliver outcomes, not features 4. Manage your time judiciously
  • 27. www.productschool.com Part-time Product Management Training Courses and Corporate Training