Presented at CA World 2011

1. All Roads Lead to Rome – Creating
a Single Alerting, Notification and
Escalation Framework

2. Integrated Technology Solutions
TI100SN
All Roads Lead to Rome –
Creating a Single Alerting,
Notification and Escalation
Framework
Jeffrey Lovern
CNO Financial Group
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customer/partner
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3. agenda
 Framework
 Product Integration Maturity Challenges
 Infrastructure Cultural Change
 Demo
 Q&A
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4. Framework
 CA Spectrum
 CA Spectrum – Sysedge
 CA Service Availability
 CA eHealth – Live Exceptions
 CA eHealth – Reporting
 CA Service Desk Manager
 CA Insight™ Database Performance Manager
 CA Application Performance Management
 CA Customer Experience Manager
 CA Application Performance Management to CA Insight™ Database Performance Manager
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5. CNO Monitoring Framework
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6. Product Integration Maturity Challenges
 CA Service Desk Manager tickets from CA Spectrum would
only route to one group
− This functionality now exists in Spectrum
 Inability to split alarms in CA Spectrum between device
models
 Difficulty in resolving integration issues
− Ownership of issues within CNO
− Ownership of issues between different support groups of CA
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7. Infrastructure Cultural Challenges
 Resistance to change
 Visibility into managed assets
 Continuation of using old and familiar tools
 Communication of new alarms
 Limit Customizations
 Decentralized to Centralized Monitoring
 No monitoring tool is perfect
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8. summary
a few words to review
 Establish a Framework Upfront
 Understand there will be Integration Challenges
 Recognize and Minimize Opposition
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9. Demo

10. Q&A

11. thank you