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Welcome…
RPCON2012
Business Owners, CEOs, Leasing Execs,
Facilities Managers, Property Managers,
Lease Administrators, Legal Counsel..
Accountants, CFO’s, Insurance professionals
Retail FM
Maintaining Order inside the
Store Network

Focus – Asset Management
Alan Singer – Hardcat

Australian company
25 years in business
Asset management Solutions
Software sold in 120 countries
1000’s of customer - systems
Hardcat software & services
Core, Barcoding, Maintenance, Web
Asset “Start up” take-on, data capture, audit
Store Network –Retail Facilities
Fixtures and Fittings
Furniture
Store Equipment – POS, Computer
Keys, Phones, Pagers, Security Codes, Swipes
Security and Alarms
HVAC
Importance of Assets?

An interesting view….

My revelation!
SO, WHAT IS
ASSET MANAGEMENT?
“Systematic and coordinated activities and
practices through which an organization
optimally and sustainably manages its
assets and asset systems, their associated
performance, risks and expenditures over
their life cycles for the purpose of achieving
its organizational strategic plan”
Manage the life cycle of
your assets, improve asset
utilization, increase asset
  reliability, useful life,
 maximise tax deductions
   and maximise asset
       performance.
HOW TO TAKE THE PAIN OUT
OF ASSET MANAGEMENT.
•   Asset Tracking
•   Warranty Tracking
•   Preventative Maintenance
•   Cost of Ownership
•   Life Cycle Management

• Integrated System
• No more spreadsheets!
RETAIN A BIGGER SLICE
OF THE PIE.
RETAIN A BIGGER SLICE
OF THE PIE.
    SIGNIFICANT FINANCIAL BENEFITS
       Knowing what assets you have
        Knowing how much they cost
      Knowing where they are located
        Knowing who is accountable
     Depreciation, Condition, Risk Mgt
     Warranty, Insurance, Compliance
         Profit and Loss on Disposal
BEWARE THE PITFALLS OF
NOT MANAGING ASSETS.
BEWARE THE PITFALLS OF
NOT MANAGING ASSETS.
     End of Lease Condition - Payments
           Ensure Warranty is used
       Pre-expiry warranty inspection
           Maintenance Overspend
   Condition Reporting – Risk Management
  Maintenance Records – OH&S Compliance
CLEAN UP YOUR HOUSE,
FIND MISSING ASSETS.
CLEAN UP YOUR HOUSE,
FIND MISSING ASSETS.
  Structured Integrated system – single truth
    Asset Management – verify existence
  Identify “Shrinkage” – Insurance, Security
         Financial records verification
 Asset status – insurance, warranty, condition,
               replacement date
   Preventative Maintenance – work-orders
    Maintain manuals, instructions, checklists
USE & EFFECTIVENESS,
BASED ON ASSETS PERFORMANCE.
USE & EFFECTIVENESS,
BASED ON ASSETS PERFORMANCE.
   Enables comparative “cost of Ownership”
  Comparative Performance of Equip Brands
          Monitor maintenance levels
  Rotation of high use equipment across sites
  Asset Replacement – Strategic Procurement
CLEAR INFORMATION FOR
FUTURE GROUP PURCHASING.
CLEAR INFORMATION FOR
FUTURE GROUP PURCHASING.

      Decide on future asset purchases
              Cost of ownership
         Maintenance costs, down-time
              Asset Performance
              Regional variances
    Easily accessible, valuable information
Organisational Culture


   A pattern of shared basic assumptions …
  group learned as it solved its problems of
 external adaptation and internal integration
  worked well enough to be considered valid
 and, therefore, to be taught to new members
  as the correct way you perceive, think, and
       feel in relation to those problems.
A Slight Detour…
Organisational Culture
norms, values, behavior patterns, rituals, traditions       .
              Culture-Embedding Mechanisms
                             Primary Embedding Mechanisms

   Primary Embedding Mechanisms (Edgar Schein)

   What leaders pay attention to, measure, and control on a
   regular basis.
   How leaders react to critical incidents and organizational crises.
   Observed criteria by which leaders allocate scarce resources.
   Deliberate role modeling, teaching, and coaching
   Observed criteria by which leaders allocate rewards and status.
   Observed criteria by which leaders recruit, select, promote, retire, and
   excommunicate organizational members.
A Slight Detour…
Organisational Culture
norms, values, behavior patterns, rituals, traditions                      .
              Culture-Embedding Mechanisms
                     Primary Embedding Mechanisms – Secondary Mechanisms


    Secondary Articulation and Reinforcement Mechanisms
    Organization design and structure
    Organizational systems and procedures
    Organizational rites and rituals
    Design of physical space, facades, and buildings
    Stories, legends, and myths about people and events.

    Formal statements of organizational philosophy, values, and creed.
BUILT IN DETERRENT,
EARLY DETECTION OF LOSS.
BUILT IN DETERRENT,
EARLY DETECTION OF LOSS.

              Organisational Culture
  Retail know all about shrinkage and deterrent
   Awareness of management – loss deterrent
    Use of bar-codes – signal likley detection
     Asset shrinkage costs operational losses
AVOID ANY UNNECESSARY
REPAIR COSTS.
IT’S ALL HISTORY NOW,
FROM CRADLE TO GRAVE.
.
ASSET MANAGEMENT,
AS GOOD AS MONEY IN THE BANK.
THIS PRESENTATION WAS
    BROUGHT TO YOU BY
HARDCAT ASSET MANAGEMENT
     A world leader in asset management
              www.hardcat.com

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Rpcon s104 retail fm - alan singer

  • 1. Welcome… RPCON2012 Business Owners, CEOs, Leasing Execs, Facilities Managers, Property Managers, Lease Administrators, Legal Counsel.. Accountants, CFO’s, Insurance professionals
  • 2. Retail FM Maintaining Order inside the Store Network Focus – Asset Management
  • 3. Alan Singer – Hardcat Australian company 25 years in business Asset management Solutions Software sold in 120 countries 1000’s of customer - systems Hardcat software & services Core, Barcoding, Maintenance, Web Asset “Start up” take-on, data capture, audit
  • 4. Store Network –Retail Facilities Fixtures and Fittings Furniture Store Equipment – POS, Computer Keys, Phones, Pagers, Security Codes, Swipes Security and Alarms HVAC
  • 5. Importance of Assets? An interesting view…. My revelation!
  • 6. SO, WHAT IS ASSET MANAGEMENT?
  • 7. “Systematic and coordinated activities and practices through which an organization optimally and sustainably manages its assets and asset systems, their associated performance, risks and expenditures over their life cycles for the purpose of achieving its organizational strategic plan”
  • 8. Manage the life cycle of your assets, improve asset utilization, increase asset reliability, useful life, maximise tax deductions and maximise asset performance.
  • 9. HOW TO TAKE THE PAIN OUT OF ASSET MANAGEMENT. • Asset Tracking • Warranty Tracking • Preventative Maintenance • Cost of Ownership • Life Cycle Management • Integrated System • No more spreadsheets!
  • 10. RETAIN A BIGGER SLICE OF THE PIE.
  • 11. RETAIN A BIGGER SLICE OF THE PIE. SIGNIFICANT FINANCIAL BENEFITS Knowing what assets you have Knowing how much they cost Knowing where they are located Knowing who is accountable Depreciation, Condition, Risk Mgt Warranty, Insurance, Compliance Profit and Loss on Disposal
  • 12. BEWARE THE PITFALLS OF NOT MANAGING ASSETS.
  • 13. BEWARE THE PITFALLS OF NOT MANAGING ASSETS. End of Lease Condition - Payments Ensure Warranty is used Pre-expiry warranty inspection Maintenance Overspend Condition Reporting – Risk Management Maintenance Records – OH&S Compliance
  • 14. CLEAN UP YOUR HOUSE, FIND MISSING ASSETS.
  • 15. CLEAN UP YOUR HOUSE, FIND MISSING ASSETS. Structured Integrated system – single truth Asset Management – verify existence Identify “Shrinkage” – Insurance, Security Financial records verification Asset status – insurance, warranty, condition, replacement date Preventative Maintenance – work-orders Maintain manuals, instructions, checklists
  • 16. USE & EFFECTIVENESS, BASED ON ASSETS PERFORMANCE.
  • 17. USE & EFFECTIVENESS, BASED ON ASSETS PERFORMANCE. Enables comparative “cost of Ownership” Comparative Performance of Equip Brands Monitor maintenance levels Rotation of high use equipment across sites Asset Replacement – Strategic Procurement
  • 18. CLEAR INFORMATION FOR FUTURE GROUP PURCHASING.
  • 19. CLEAR INFORMATION FOR FUTURE GROUP PURCHASING. Decide on future asset purchases Cost of ownership Maintenance costs, down-time Asset Performance Regional variances Easily accessible, valuable information
  • 20. Organisational Culture A pattern of shared basic assumptions … group learned as it solved its problems of external adaptation and internal integration worked well enough to be considered valid and, therefore, to be taught to new members as the correct way you perceive, think, and feel in relation to those problems.
  • 21. A Slight Detour… Organisational Culture norms, values, behavior patterns, rituals, traditions . Culture-Embedding Mechanisms Primary Embedding Mechanisms Primary Embedding Mechanisms (Edgar Schein) What leaders pay attention to, measure, and control on a regular basis. How leaders react to critical incidents and organizational crises. Observed criteria by which leaders allocate scarce resources. Deliberate role modeling, teaching, and coaching Observed criteria by which leaders allocate rewards and status. Observed criteria by which leaders recruit, select, promote, retire, and excommunicate organizational members.
  • 22. A Slight Detour… Organisational Culture norms, values, behavior patterns, rituals, traditions . Culture-Embedding Mechanisms Primary Embedding Mechanisms – Secondary Mechanisms Secondary Articulation and Reinforcement Mechanisms Organization design and structure Organizational systems and procedures Organizational rites and rituals Design of physical space, facades, and buildings Stories, legends, and myths about people and events. Formal statements of organizational philosophy, values, and creed.
  • 23. BUILT IN DETERRENT, EARLY DETECTION OF LOSS.
  • 24. BUILT IN DETERRENT, EARLY DETECTION OF LOSS. Organisational Culture Retail know all about shrinkage and deterrent Awareness of management – loss deterrent Use of bar-codes – signal likley detection Asset shrinkage costs operational losses
  • 26. IT’S ALL HISTORY NOW, FROM CRADLE TO GRAVE.
  • 27. . ASSET MANAGEMENT, AS GOOD AS MONEY IN THE BANK.
  • 28. THIS PRESENTATION WAS BROUGHT TO YOU BY HARDCAT ASSET MANAGEMENT A world leader in asset management www.hardcat.com