Palliative care

1. Role & qualities of
Nurse Manager

2. Introduction
• A nurse manager coordinates & manages a
nursing staff.
• Ensures the effective run of his associates.
• Efficient around the clock, follows all
administrative & clinical procedures, & policies
according to set of medical guidance.
• Maintains effective work environment.

3. Role of nurse manager
1. Creation of vision
2. Implementation of the vision
3. Facilitation of changes
4. Mentoring
5. Information collection
6. Evaluation of information
7. Communication
8. Decision making
9. Relationship development
10. Control work environment

4. 1. Creation of vision
• Visionary leaders lead organizations towards
success cause they have clear of organization’s
missions.
• Helping the associates also to focus on the
same.

5. 2. Implementation of the vision
• A nurse manger breaks down the mission into
specific & attainable goals.
• Manager helps the associates to recognize that
how the work done by them influences the
mission of the organization.

6. 3. Facilitation of changes
• Dynamic organizations are always changing &
the mangers help to bring changes through their
role of change agents.
• They bring changes according to the specific
situational needs or an up gradation in facilities.
• They do this with full understanding of the
concept behind & also convey the rational
behind to the associates.

7. 4. Mentoring
• Manager recognize the talent of the employee &
& groom him for the up coming responsibilities.
• Managers with great visionary leadership
motivate & mentor their associates.
• Managers contribute to the professional
development of their employees by conducting
performance appraisals, encouraging personal
growth, & increase productivity.

8. 5. Information collection
• New trends that might be needful to be
implemented in future are gathered by the
manager.
• Maintain an ‘open door’ policy with their
employees to keep updated knowledge with
issues that might be causing dissatisfaction &
discomfort among associates.

9. 6. Evaluation of information
• Received information must be evaluated in order
to determine who should receive the information
& mode of communication.
• Relevancy of the information to be passed on
must be checked by the manager.
• Data necessary to be shared with associates
must only be shared.

10. 7. Communication
• Precision of time, place & person is must when
the process of communication runs.
• Use of appropriate method of communication,
be it face to face or in written form or be it
through electronic technical mode.

11. 8. Decision making
• Decision making at all levels is necessary for a
manager.
• Matters with little concern or with grave impact
must be dealt with fine precision by a manager.

12. 9. Relationship development
• A healthy environment is necessary in an
organizations.
• A manager helps in construction of desired
climate that must prevail in an organization.
• Manager’s healthy interpersonal relationship with
his subordinates & superior, brings him ease with
getting tasks done by his subordinates & get
directed by his superiors.

13. 10. Control work environment
• Manager must provide a nourishing & positive
environment to his associates.
• Work place with more supportive & collaborative
environment brings promotional vibe &
satisfaction to the employees.
• Negative environment brings down an
organization.

14. Qualities of nurse manager
Clinical
expertise
Communication
skills
Flexibility
Managing
people
Other skills

15. 1. Clinical expertise
• A manager must posses the clinical expertise as
the subordinates look onto him in case of an
under-confident situation.
• Subordinates expect clinical expertise & advices
when the problem arises to them.
• Manager must know all the correct procedures &
techniques in order to make his subordinates to
follow them with same precision.
• Continuous education of self via Continuous
Nursing Educations, reading, Journal Club
Presentation, seminars

16. 2. Communication skills
• A manager has to interact with vivid varieties of
health & non-health professionals, e.g. doctors,
nurses, ward attendants, patients, families, social
workers, & etc.
• Therefore is vital for a manger to establish
effective rapport with his associates.
• This brings enhancement in productivity,
efficiency, clear communication of problems
being faced, & development of problem solving
techniques.
• Get riddance of the language barrier wherever
necessary.

17. 3. Flexibility
• A manager must change or adjust according to
the situation arrived.
• New necessities, technologies, aids must be
accepted by a manger gracefully.
• Rigidity to one specific thought regarding
specific situation may cause inability to explore
vivid picture of better future results.
• Also the manager must know when to be firm
wherever necessary.

18. 4. Managing people
• People are the prime strength of a manger.
• A manager makes the people under him to do
the job that ultimately fulfills the goals of the
organization.
• Thus it is very essential for a manager to
educate & supervise the activities of the
subordinates.
• To bring out the effective results from the
subordinates manger must resolve conflicts,
negotiate skills to enhance the all together
collaboration of all the employees of the
organization.

19. 5. Other skills
• Provide safety, quality care to the patients.
• Patient satisfaction & good grasp of customer
service is another concern of a manger.
• Must be able to deal into financials aspects of
the organization.
• Must build strong communication network with
all sections of the organization in order to
facilitate the working of the organizational
works.
• A manager must be innovative, self-directed & a
champion multitasked.

20. References
• Vati Jogindra; Principles & Practice Of Nursing
Management & Administration For B.Sc. &
M.Sc. Nursing; Edition 2018; Page no. 72-79.
• Clement Nisha; Essentials of Management of
Nursing Service & Education; Edition 2016; Page
no. 43-51.