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ROLE OF PROMOTIONAL STRATEGIES AND
FINANCIAL AFFORDABILITY OF CUSTOMERS ON
DIGITAL TV USAGE: A STUDY IN WEST
BANGALORE
Firos Febin
Reg No: 14WJCMD014
Don Bosco Institute of Bio-Sciences &
Management Studies
STATEMENT OF THE PROBLEM:
 this study to explore and analyze whether there is
any influence of promotional strategies of service
providers and financial affordability of the
customers on the usage of Digital TV.
 The study has also ensured to highlight on the
general perceptions and buying behaviors of the
customers towards Digital TV usage.
Objectives of the Study
The study was based on the following
objectives, namely:
 To assess whether the promotional strategies used by digital
TV operators had any influence on customer choice.
 To identify whether financial affordability of the customers had any role
regarding the use of Digital TVs.
 To study customer perception on the use of digital TV.
 To identify factors influencing customer choice regarding digital TV in
and around the West Bangalore.
Research Design:
Sampling – convenient sampling
Sample size -100
Tools for Data Collection:
Scheduled Questionnaire
Secondary Data
Limitations of the study:
• This study is limited to the west Bangalore.
• The size of the sample is restricted to only 100 respondents.
• In depth study was not possible due to the time constraint
Findings:
 The study disclosed that majority of the users are financially sound.
 The respondents were using Dish TV from their service providers
 Majority of the respondents are influenced by the advertisement of the service providers.
 The respondents who are influenced by the promotional strategies constitutes 74%.
 The major factors behind the purchase of Digital TV’s are Economy of the offer, numerous
channels, promotional strategies, advertisement and brand image.
 It has found that the major factor that leads the consumer to purchase is the availability of
various numerous channels which constitutes 71The study found that most of the digital TV
consumers are monthly spending 300 to 500 rupees and all customers are affordable to pay
monthly charges.
Conclusion
Based on these study findings it has found that customers are
very much satisfied with the digital TV usage. The Promotional
activities have impacted very far as a determining factor on the
consumers in purchasing the set up boxes. The service
providers have to provide the channel packages at affordable
prices so that the middle class people can also afford.
Suggestions:
It has found that the Dish TV has more consumers than other providers. So it is suggested
that other service providers should come up with effective promotional plans and
advertisements according to the needs, likes and preference of the consumers.
The monthly expenditure of the target group is very high i.e. 300-500 per month. In this study
majority of the respondents have higher income so they can afford but for the self –
employed, middle class and below middle can’t afford 500 per month so the channel
packages should be reasonable
The majority of the respondents are satisfied with the Digital TV rather than cable TV so it is
suggest able that it should be available to all the classes of the society as everyone has a right
to enjoy the technology.

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ROLE OF PROMOTIONAL STRATEGIES AND FINANCIAL AFFORDABILITY OF CUSTOMERS ON DIGITAL TV USAGE: A STUDY IN WEST BANGALORE

  • 1. ROLE OF PROMOTIONAL STRATEGIES AND FINANCIAL AFFORDABILITY OF CUSTOMERS ON DIGITAL TV USAGE: A STUDY IN WEST BANGALORE Firos Febin Reg No: 14WJCMD014 Don Bosco Institute of Bio-Sciences & Management Studies
  • 2. STATEMENT OF THE PROBLEM:  this study to explore and analyze whether there is any influence of promotional strategies of service providers and financial affordability of the customers on the usage of Digital TV.  The study has also ensured to highlight on the general perceptions and buying behaviors of the customers towards Digital TV usage.
  • 3. Objectives of the Study The study was based on the following objectives, namely:  To assess whether the promotional strategies used by digital TV operators had any influence on customer choice.  To identify whether financial affordability of the customers had any role regarding the use of Digital TVs.  To study customer perception on the use of digital TV.  To identify factors influencing customer choice regarding digital TV in and around the West Bangalore.
  • 4. Research Design: Sampling – convenient sampling Sample size -100 Tools for Data Collection: Scheduled Questionnaire Secondary Data Limitations of the study: • This study is limited to the west Bangalore. • The size of the sample is restricted to only 100 respondents. • In depth study was not possible due to the time constraint
  • 5. Findings:  The study disclosed that majority of the users are financially sound.  The respondents were using Dish TV from their service providers  Majority of the respondents are influenced by the advertisement of the service providers.  The respondents who are influenced by the promotional strategies constitutes 74%.  The major factors behind the purchase of Digital TV’s are Economy of the offer, numerous channels, promotional strategies, advertisement and brand image.  It has found that the major factor that leads the consumer to purchase is the availability of various numerous channels which constitutes 71The study found that most of the digital TV consumers are monthly spending 300 to 500 rupees and all customers are affordable to pay monthly charges.
  • 6. Conclusion Based on these study findings it has found that customers are very much satisfied with the digital TV usage. The Promotional activities have impacted very far as a determining factor on the consumers in purchasing the set up boxes. The service providers have to provide the channel packages at affordable prices so that the middle class people can also afford.
  • 7. Suggestions: It has found that the Dish TV has more consumers than other providers. So it is suggested that other service providers should come up with effective promotional plans and advertisements according to the needs, likes and preference of the consumers. The monthly expenditure of the target group is very high i.e. 300-500 per month. In this study majority of the respondents have higher income so they can afford but for the self – employed, middle class and below middle can’t afford 500 per month so the channel packages should be reasonable The majority of the respondents are satisfied with the Digital TV rather than cable TV so it is suggest able that it should be available to all the classes of the society as everyone has a right to enjoy the technology.