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Copyright © 2017 Everest Global, Inc.
This document has been licensed for exclusive use and distribution by UiPath
EGR-201...
Copyright © 2017, Everest Global, Inc.
EGR-2017-13-E-2054
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Everest Group recently released its report titled “Robotic Pro...
Copyright © 2017, Everest Global, Inc.
EGR-2017-13-E-2054
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Everest Group’s “virtual workforce” RPA technology vendor
FIT ...
Copyright © 2017, Everest Global, Inc.
EGR-2017-13-E-2054
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UiPath is an RPA “Leader1” and Star Performer based on
strong ...
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Revenue mix by buyer size2Revenue mix by industry vertical Mix...
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UiPath (page 2 of 4)
1 Everest Group estimates based on inform...
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UiPath (page 3 of 4)
1 Everest Group estimates based on inform...
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EGR-2017-13-E-2054
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UiPath (page 4 of 4)
Everest Group’s assessment1
Evaluation di...
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Appendix
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Everest Group classifies the RPA technology provider
landscap...
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Each of the two dimensions comprise data and information
alon...
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Based on the evaluation, RPA technology vendors have been
seg...
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Everest Group’s Service Delivery Automation (SDA)
architectur...
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Key definition #1: SDA
Automation of inputs to a
process:
 C...
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Key definition #2: Robotic Process Automation (RPA) is a
comp...
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Key definition #3: Cognitive automation is a component of
SDA...
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Definitions
Term Definition
Artificial intelligence Artificia...
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Glossary of key terms used in this document (page 2 of 3)
Def...
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Glossary of key terms used in this document (page 3 of 3)
Def...
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Does the FIT Matrix assessment incorporate any subjective cri...
About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business
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Everest Group FIT matrix for Robotic Process Automation (rpa) technology

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Everest Group FIT matrix for robotic process automation (RPA) technology.

Evaluation of 10 vendors.

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Everest Group FIT matrix for Robotic Process Automation (rpa) technology

  1. 1. Copyright © 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by UiPath EGR-2017-13-E-2054 Everest Group FIT Matrix™ for Robotic Process Automation (RPA) Technology Vendors Focus on UiPath January 2017
  2. 2. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 2 Everest Group recently released its report titled “Robotic Process Automation (RPA) – Technology Vendor Landscape with FIT Matrix Assessment – Technologies for Building a “Virtual Workforce”. The report provides a detailed view of the RPA technology vendor landscape and a thorough assessment of the various RPA technology solutions across several key dimensions. As a part of this report, Everest Group assessed 10 of the leading technology vendors and compared & contrasted their RPA capabilities within Everest Group's Feature, Implementation, and impacT (FIT) Matrix framework. The vendors have been classified into the FIT Matrix categories of Leaders, Challengers, Optimizers, and Aspirants. The assessment dimensions include the market impact of each vendor and its overall vision and capability. Based on the analysis, UiPath emerged as a Leader and also a Star Performer. This document focuses on UiPath’s RPA capabilities. It includes:  UiPath’s position on the Everest Group RPA FIT Matrix  Detailed RPA profile of UiPath Buyers can use the FIT Matrix to identify and evaluate different RPA technology vendors. It helps them understand technology vendors’ relative strengths and improvement areas. However, it is also important to note that while the FIT Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against technology vendor capabilities for an ideal fit. Introduction and scope
  3. 3. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 3 Everest Group’s “virtual workforce” RPA technology vendor FIT Matrix™ Everest Group Feature | Implementation | impacT (FIT) Matrix1 Different approach to robotic process automation than traditional RPA Star Performers Leaders Challengers Aspirants Optimizers Marketimpact Vision and capability Challengers Leaders Aspirants Optimizers Automation Anywhere Blue Prism Kofax Kapow Kryon Systems NICE Redwood Thoughtonomy UiPath Softomotive WorkFusion 1 Vendors scored using Everest Group’s proprietary scoring methodology given on pages 10 to 12 Source: Everest Group (2017)
  4. 4. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 4 UiPath is an RPA “Leader1” and Star Performer based on strong relative YoY movement on the Everest Group FIT Matrix Market impact in last 12 months ending June 2016  UiPath has witnessed remarkable growth in terms of revenue, clients, and headcount in the last 12 months on the back of a combination of competitive pricing and strong services provider partnerships  It has significantly broadened its coverage of buyer geographies and increased the share of large enterprise clients in its portfolio Enhancements in vision and capability in last 12 months ending June 2016  It has made significant augmentations in the core functionalities of its platform and enhanced its cloud technology  Added new features such as process mapping, collaboration tool, configurable analytics based on Elasticsearch Kibana, and embedded help tool 1 Please refer to page 12 for the definition of “Leader” Source: Everest Group (2017)
  5. 5. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 5 Revenue mix by buyer size2Revenue mix by industry vertical Mix of use cases by processesRevenue mix by geography 27% 11% 4% 6%3% 15% 34% UiPath (page 1 of 4) 1 Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to June 2016 2 Enterprises (revenue more than US$1 billion), mid-sized (revenue more than US$25 million and up to US$1 billion), and small (revenue less than US$25 million) 3 Includes clients using their licenses through their partners (service providers, system integrators, consulting firms, etc.) Source: Everest Group (2017) 50% 20% 15% 10% 5% 46% 28% 20% 6% 70% 18% 12% UiPath is an RPA technology vendor providing a software platform to help organizations automate their processes. UiPath software robots integrate with other systems through their presentation layer. To date, the software has been used mostly to automate business processes, but the vendor is reporting applications of UiPath in IT automation as well. UiPath has received two rounds of funding from investors and is likely to receive more. It has grown strongly in terms of revenue and headcount in the last 12 months, leading it to open new offices in London and Bengalore, in addition to Bucharest Key technology leaders: Daniel Dines, CEO and Founder Headquarters: London, United Kingdom Key clients include: Atos, AXA, BBC, Capgemini, CenturyLink, Cognizant, Middlesea, OpusCapita, and SAP Website: www.uipath.com Company overview  November 2016: UiPath opens new office in London which becomes their new corporate headquarters  May 2016: UiPath entered into a new partnership with India’s Hexaware Technologies to deliver leading RPA solutions  February 2016: UiPath opened office in Bangalore  February 2016: NIIT Technologies partnered with UiPath  October 2015: Capgemini signed RPA collaboration deal with UiPath Non-exhaustive list of recent deals and announcements Geography, industry vertical, use cases, and buyer mix1 APAC North America Mid-sized United Kingdom Continental Europe BFSI Retail & consumer Telecom & media Manufacturing Healthcare Others Industry-specific Procurement Contact center HRThird- party3 Enterprise Small F&A
  6. 6. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 6 UiPath (page 2 of 4) 1 Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to June 2016 Source: Everest Group (2017) Solution scope1 Options for automation creation Code the actions Record the actions Assemble objects from previous automations Visual drag-&-drop development Machine learning- based Natural Language Processing Deployment options Client-hosted on desktop/laptop Client-hosted on server Provider-hosted, multi-instance Provider-hosted, single-instance Partner-hosted, single-instance Partner-hosted, multi-instance On Cloud Support Training by vendor Training by partners/resellers Consulting by vendor Consulting by partners / third parties User community Tool-embedded help Product overview UiPath has three key parts to its RPA platform: 1) UiPath Studio, which is a flowchart-based visual process modeling tool, 2) UiPath Orchestrator, which is the web-based management console used to manage robots and processes, and 3) UiPath Robot, which are worker robots programmed to execute processes modeled with UiPath Studio and run and managed by the UiPath Orchestrator. The robots can either run unattended in a virtual machine on a datacenter or share the same desktop with a human agent. It can work with legacy systems, cloud, and web-based applications, and is compatible with SAP, Citrix, Java, and mainframe applications. The management console can be used to deploy, start, stop, and schedule processes and monitor their execution. It also facilitates human-robot collaboration and business exception handling using centralized work queues and offers fully configurable analytics and dashboards via Elasticsearch. The system includes five different access levels depending upon roles. The solution incorporates a robust data extraction system. It can be done through objects in case of thick client (desktop application) or through screen scraping in case of thin clients (e.g., Citrix-based systems). The company works with technology partners such as Microsoft, Google, and IBM to provide cognitive and machine learning capabilities to handle unstructured data Key tool features Pre-built connectors Role-based access controls Task scheduler Collaboration tool Handling of unstructured data Support for project management Disaster management Dynamic bot scaling over cloud Run-time automation management and control MI and performance analytics Backward compatible Context awareness Change management Adherence to supporting methodology (6 sigma) Libraries of automation Credential vaults Work queues Multi-tenancy Inbuilt-version control Modularity and reusability Rules engine Process mapping Audit-trail Available Not available
  7. 7. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 7 UiPath (page 3 of 4) 1 Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to June 2016 Source: Everest Group (2017) Comparison of UiPath’s technology and deployment characteristics with industry practices1  UiPath’s biggest market currently is North America, with an increasing presence in UK and Continental Europe. It has also started penetrating emerging markets such as APAC. It opened offices in Bangalore (delivery) and London (sales and new HQ). UiPath’s largest customer base is in the Business Process Services (BPS) sector. BFSI and healthcare are the other major markets for the company Buyer coverage  UiPath offers the more traditional subscription-based licenses. Maintenance is included in the pricing, while implementation services are optional, charged separately, and are provided as part of professional services  The licenses are available on a per-user basis as well as concurrent type with multiple users using the product simultaneously  The company is considering a per-transaction license and usage-based licensing model Pricing model  UiPath allows its solutions to be hosted on client’s premises, on BPO partner’s server / private cloud, or public clouds such as Microsoft Azure. In this respect, it is in line with the market in terms of flexibility  UiPath is in keeping with the market leaders in terms of ease of development and use, flexibility for training, and quality of professional services. They are in the process to make their training for RPA developers available to the public on the Massive Open Online Course (MOOC), aiming to increase UiPath skills globally Deployment and support  UiPath offers a library of pre-defined activities and has pre-built connectors that can integrate with third-party applications at the API level to enhance its ease of use and extensibility. It features image recognition engine to support Citrix automation. In keeping with the leaders in the market, it has orchestrators and work queues, however, it lags them in supporting dynamic work allocation and on-demand bot scaling  It offers centralized automation management and control through its management console and leverages industry standard open- source technology (based on Elasticsearch Kibana) to provide configurable analytics and dashboards around system and robot performance Availability and quality of product features  Most of the use cases of UiPath are for automating processes within F&A. Procurement, contact centers, and HR are the other major areas where UiPath is used. Some clients are also using it for Global In-house Centers (GICs) / shared service center and IT automation  However, unlike several of its competitors, it has fewer use cases in sector-specific line of business processes. UiPath can be used for both agent-assisted / partial process automation as well as end-to-end automation in the style of a virtual workforce, and is able to connect to both front- and back-office activities Process coverage
  8. 8. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 8 UiPath (page 4 of 4) Everest Group’s assessment1 Evaluation dimension Remarks Company Strengths  A combination of competitive pricing and strong service provider partnerships (e.g., with Accenture, Capgemini, Deloitte, EY, and PWC) has driven significant revenue growth for UiPath to the tune of 300% over the last two years. It has also more than trebled its headcount and opened offices in India and London Opportunities  Continue to drive growth by investing in resources and expanding partnerships Solution and support Strengths  A platform that can be extended with good use of Microsoft capabilities such as Designer and SharePoint for workflow  New features include Elasticsearch for reporting and Orchestrator that can be deployed on the cloud (PaaS) to offer cloud- enabled scalability  It has made a community edition of the platform free for small companies Opportunities  Enhance the ability to more dynamically allocate work to robots according to changing capacity and priority requirements  Continue to enhance the richness of features Commercials Strengths  Attractive commercial proposition requiring small entry-level investment from clients  UiPath is building a strong partner network with many service providers Opportunities  UiPath is looking to broaden its pricing model. There is opportunity to build flexibility in the subscription-based license model to include alternatives such as gainsharing Overall Strengths  Ease of working with the vendor, ease of coding, use & modularity of the product, and access to good training Opportunities  Enhance patch, bug fix, change, and upgrade release services. Enhance error messaging. Improve granularity of access management 1 Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to June 2016 Source: Everest Group (2017)
  9. 9. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 9 Appendix
  10. 10. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 10 Everest Group classifies the RPA technology provider landscape into Leaders, Challengers, Optimizers, and Aspirants on the Everest Group FIT Matrix Everest Group Feature | Implementation | impacT (FIT) Matrix Vision and capability Marketimpact Market success A Portfolio mix B Value delivered C Vision Features Support Security & compliance Ease of use Deployment options Commercials 1 2 3 4 6 75 Mean score along y-axis Mean score along x-axis Aspirants Optimizers Leaders Challengers Note: In order to make a fair comparison across RPA technology vendors with different solution models, focus has been only on those parameters that are relevant to RPA solution Source: Everest Group (2017)
  11. 11. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 11 Each of the two dimensions comprise data and information along multiple subdimensions Marketimpact Source: Everest Group (2017) Depth and breadth of coverage of buyers, geographies, industry verticals, and processesPortfolio mix B Company size & growth, performance, and market perceptionMarket success A Value delivered Buyer satisfaction with the technology as well as the support C Visionandcapability Vision for the client and itself; future roadmap and strategy Flexibility of automation creation, integrations, and management Hosting and tenancy options available for buyers Availability, flexibility, and technical sophistication of the features Training, consulting, maintenance, and other support available for buyers Features for ensuring data security and process compliance Flexibility and progressiveness of the the pricing model for processing and ancillary services (e.g., implementation and maintenance) Vision & strategy Ease of use 4 Deployment options 3 Features 2 Support 5 Security & compliance 6 Commercials 7 1
  12. 12. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 12 Based on the evaluation, RPA technology vendors have been segmented into four categories for virtual worker RPA Source: Everest Group (2017) Optimizers  Offer significant capabilities enhanced with new features to challenge the leaders in the group but less mature technology  High degree of success in exploiting full potential of the existing assets for a high market impact  Broad coverage of market across geographies, buyer- sizes, industry verticals, and processes  Opportunity to increase reselling or deployment and support partnerships Leaders  Highly capable and flexible technology in terms of features, implementation, and commercial models  High degree of impact on the market in terms of size & growth of portfolio and value delivered  Broad coverage of market across geographies, buyer- sizes, industry verticals, and processes  Strong partnerships Challengers  High degree of capability in terms of technology; in the process of further improving the solution characteristics  Innovators in terms of technology that need to find the right market positioning  Relatively lower impact in terms of market traction and coverage; however, improvements are likely to reduce this gap  Need to improve reseller and partnership structures to expand globally Aspirants  Significant capability in limited scenarios, e.g., desktop automation  Reorienting solutions to tackle enterprise-level business processes  High impact with desktop customers; enhanced solution likely to propel them into higher impact zone  Limited geographic presence in terms of professional services, deployment, and support
  13. 13. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 13 Everest Group’s Service Delivery Automation (SDA) architecture | Automation technology can be applied to the whole process stack Business process level Technology level Basic automation Sophistication of automation tools Cognitive automationRPA  In-house scripting & scraping tools  Work flow  Desktop off-the-shelf tools  Deterministic  Third-party & service provider software  UI-based integration  Rules-based automation  Deterministic  Cognitive tools based on capabilities such as: – Machine learning – Natural language processing – Can be both deterministic & probabilistic Business process automation Generic tools: Enabling tools that can be applied to many situations regardless of what the automation is accomplishing Activity- or function- specific automation: Tools that are designed to be relevant only in the context of certain types of activities (e.g., financial close processes, knowledge management systems and document processing) Industry-specific automation: Tools that are configured to be applicable to industry-specific activities (e.g., price comparisons and compliance) Infrastructure automation Addressing the complete infrastructure cycle across architecting, deploying, provisioning, and support functions Application development, management, and testing automation Managing the entire application life cycle from concept, design, build, to test, resulting in reduced time-to-market and increased product quality Types of data handled Structured data All types of data including unstructuredSemi-structured data
  14. 14. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 14 Key definition #1: SDA Automation of inputs to a process:  Contact management  Content scraping from websites Automation of the business process:  Administering purchase orders and invoices  Checking for unusual patterns in transactions  Checking for consistency of data (format, quality, etc.) Automation of outputs from the process:  Outward contact management, e.g., e-mail confirmations  Internal notifications  Events generated to activate follow-on processes in other functions SDA can encompass three different portions of the process:
  15. 15. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 15 Key definition #2: Robotic Process Automation (RPA) is a component of SDA  It refers to a type of automation, which interacts with a computer-centric process through the User Interface (UI) / user objects of the software application supporting that process  A robot is usually a runtime environment on which different processes/tasks (executables) can be run  RPA can process structured and semi-structured data  RPA is a deterministic solution, the outcome of which is always known Examples of use cases for RPA:  Transaction processing  Data entry in high-volume, repeatable, and computer- centric processes  In-system upgrade scenarios where double and concurrent data entry is made into old and new systems during the period of change  IT support such as password resets and database maintenance  Reconciliation of data across systems  Non-invasive – usually does not have to tie up at the API level  Can handle rule-based repetitive tasks  Incorporates exception management The non-invasiveness is important in outsourcing where service providers are usually not allowed to modify the client's IT systems
  16. 16. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 16 Key definition #3: Cognitive automation is a component of SDA  A subset of SDA, cognitive, also referred to as smart or intelligent automation software, builds a process- related knowledge base and uses it in combination with a set of business rules and machine learning algorithms to automate processes  Cognitive tools have been widely used in IT services and are increasingly finding their way into business processes  They can work on both structured and unstructured data  Cognitive tools have natural language processing and machine learning capabilities, which equip them to learn from experience and to expand their knowledge base  Cognitive tools use business rules to automate processes, but can also use predictive tools to infer some operational decisions. This allows them to work out the correct way to deal with situations that might not match pre-compiled rules  The ability to infer what to do can make the outcome of their work non-deterministic Examples of use cases:  Customer interactions  In-bound document processing for contact centers  Claims processing for the insurance sector  Rewards processing for the telecom sector  IT infrastructure management
  17. 17. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 17 Definitions Term Definition Artificial intelligence Artificial intelligence is referred to as the ability of the system to use its cognitive intelligence to learn interpreting unstructured content, use relationships and patterns to build a fuzzy structure around it, and then leverage this structure to respond in a similar form as the input itself Audit-trail Provision of tracking and recording changes to data with timestamp and user details Backward compatible Capability to work seamlessly with prior versions of when an automation suite/software is upgraded BPM tools These are process optimization solutions with capabilities of process design, execution (through workflows and orchestration of different BPS technology systems), and monitoring (through analytics) BPO Business Process Outsourcing refers to the purchase of one or more processes or functions from a company in the business of providing such services at large, or as a third-party provider Buyer The company/entity that purchases outsourcing services from a provider of such services Change management In this context, change management refers to built-in capabilities to assist organizations with managing changes to the specification and code of automations as part of version management and change control Code the actions Capability to codify automation tasks via a programming language Cognitive/smart automation Cognitive/smart technology refers to the ability of a system to learn how to interpret unstructured content, such as natural language, and use analytical capability to derive and present inferences in a pre-defined / structured fashion. For example, a system classifying the mood of a person into one of the pre-defined buckets based on his/her tone and language Collaboration tool Provision to support a group of individuals working on an automation suite to accomplish a common goal by providing a platform to collaborate on multitude of areas such as best practices, FAQs, and debug issues Context awareness A basic degree of run-time environment intelligence that is programed into robots. This enables the robots to behave according to pre-defined rules in response to run-time conditions and issues such as a non-responding enterprise system. The context may be the business environment, flow triggers, etc. In some systems the robot programmer is prompted to specify these rules, e.g., how many times to attempt to log into a system, at the time of developing the automation Credential vaults The capacity of an automation tool to store user authentication and authorization parameters under encrypted databases outside the instance where the automation task runs, thereby providing for secure storage of access credentials Glossary of key terms used in this document (page 1 of 3)
  18. 18. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 18 Glossary of key terms used in this document (page 2 of 3) Definitions Term Definition Dynamic bot scaling over cloud Ability to rapidly add or remove automation bots on a cloud infrastructure based on demand fluctuations in real-time FTE-based pricing Input-based pricing structure; priced per resource type with significant price differences between onshore and offshore (e.g., per onshore clerk and per offshore clerk) FTEs Full-Time Employees on the rolls of the company GIC Global In-house Center (GIC) is a shared service or delivery center, owned and run by a parent organization Handling of unstructured data Capability to read/analyze data that is not in a pre-defined format with or without minimal human interactions Inbuilt-version control Capability to record and show changes to an automation when it is changed or updated for software code version and release management. This would need to have a consistent nomenclature that can assist with locating the change, its author, and version history at a later date Libraries of automation Out of the box, pre-programmed automations for activities that are common practice in any specific industry, e.g., identifying the logging in fields on a system screen Load balancing Load balancing improves the distribution of workloads across multiple robots to help increase capacity by reducing unproductive downtime and also reliability of applications Machine learning Pattern recognition and computational learning in artificial intelligence MI and performance analytics Capabilities to produce management reports – these are typically in a dashboard format that show robot performance information and provide analytics that can be used to identify trends or problems in operations Modularity and reusability Software written in a way that allows for efficient reuse using tenets of Object Oriented Programming (OOP) where chunks of code are written in logically differentiated blocks accomplishing subtasks that can be mixed and matched to create a multitude of tasks Multi-tenancy Automation suite that can support an architecture in which a single instance of the automation software can be used by multiple clients (tenants)
  19. 19. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 19 Glossary of key terms used in this document (page 3 of 3) Definitions Term Definition NLP Natural Language Processing is a cognitive intelligence-based methodology to interpret human languages Pre-built connectors Application- or technology-specific connections to enable movement of data across the automation platforms and native technology or applications on which they intend to run Process mapping A process map provides a graphical depiction of main activities, information flows, interconnections, delays, and measures a process needs to accomplish with owners of each activity, order of tasks to be processed, and error handling procedures. In automation tools, this may allude to the capability of the tool to let designers use process maps to automate tasks and assign bots to them with interfaces to humans for judgment-based inputs Queueing The process of scheduling tasks in a sequential manner on a scheduler to robots Record user actions Capability to record user actions and auto-generate underlying code Role-based access Approach to restrict access to automation and underlying systems based on authorization (e.g., admin, user, etc.) Rules engine Capability of an automation suite to hold and allow the execution of one or more business rules in a run-time production environment. The rules may be dictated by business logic or are legal /regulatory in nature. Run-time automation management and control Real-time control and management features to provide visibility into the run-time environment and if human action is needed to ensure successful automation. Examples include robot/automation status ( e.g., running, completed, or error), alerts & exception handling requirements and progress status, and robot performance issues that would require dynamic scaling and load balancing Support for project management Provision for project management capabilities such as creating and sharing of gantt charts, budgets, milestones, assignments, and dependencies for running automation projects Task scheduler Capability to assign tasks to bots as per pre-defined parameters (e.g., prioritization of tasks and critical paths) Tool embedded help An in-built self-help compendium of frequently asked questions and troubleshooting procedures for the tool Visual drag-&-drop development Virtual object drag-and-drop capabilities that help program process flows visually with minimal programming, allowing business users to work on creating automations
  20. 20. Copyright © 2017, Everest Global, Inc. EGR-2017-13-E-2054 20 Does the FIT Matrix assessment incorporate any subjective criteria?  The Everest Group’s PEAK Matrix assessment adopts an objective approach (leveraging technology vendor RFIs and the Everest Group’s proprietary database containing vendors’ technology characteristics and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, vendor briefings, and demos of technology platforms Is being a “Optimizer”, “Challenger” or “Aspirant” on the FIT Matrix an unfavorable outcome?  No. FIT Matrix highlights and positions only the best-in-class technology vendors in a particular space. There are a number of vendors from the broader universe that are assessed and do not make it to the FIT Matrix at all. Therefore, being represented on the FIT Matrix is in itself a favorable recognition What other aspects of the FIT Matrix assessment are relevant to buyers and vendors besides the “FIT Matrix position”?  The FIT Matrix position is only one aspect of the Everest Group’s overall assessment. In addition to assigning a “Leader”, “Optimizer”, “Challenger” or “Aspirant” title, Everest Group highlights the distinctive capabilities and unique attributes of all the vendors assessed in its report. The detailed metric level assessment and associated commentary is helpful to buyers in selecting particular providers for their specific requirements. It also helps vendors showcase their strengths in specific areas What are the incentives for buyers and vendors to participate / provide input to the PEAK Matrix research?  Participation incentives for buyers include a summary of key findings from the FIT Matrix assessment  Participation incentives for vendors include adequate representation and recognition of their capabilities/success in the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of FIT Matrix vendors” profiles What is the process for a vendor to leverage its FIT Matrix positioning status ?  Vendors can use their FIT Matrix positioning in multiple ways including: – Issue a press release declaring their positioning/rating – Customized FIT Matrix profile for circulation (with clients, prospects, etc.) – Quotes from the Everest Group’s analysts could be disseminated to the media – Leverage the FIT Matrix branding across communications (e-mail signatures, marketing brochures, credential packs, client presentations, etc.)  The vendor must obtain the requisite licensing and distribution rights for the above activities through an agreement with the designated Point of Contact (PoC) at Everest Group FAQs
  21. 21. About Everest Group Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility, and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem- solving skills and original research. Details and in-depth content are available at www.everestgrp.com. Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 Bangalore india@everestgrp.com +91-804-276-4533 Delhi india@everestgrp.com +91-124-496-1000 London unitedkingdom@everestgrp.com +44-207-129-1318 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 Social Media @EverestGroup @Everest Group Stay connected Website www.everestgrp.com Blog www.sherpasinblueshirts.com Sherpas In Blue Shirts

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