2. Executive IP Phone
2
• 7” colour touch display
• Control IVR function from press of a button
• Change between IVR messages
• Open close the Center
• Bluetooth Handset (Standard)
• Integrated headset
Highlights
3. Finalise Viber in the Call Center
Utilizing industry established UC vendors Specifically Viber, we can
integrate the Call Center with Viber Messaging
CC Staff can have 2 way Chat sessions with customers to Vodafone
Fiji’s
Corporate Viber account
Vodafone's corporate account has been commercially verified and has
the blue tick displayed, this ensures customers they are dealing with
Vodafone FJ not an scammer.
4. Upgrade Solidus
Operating system
Microsoft are discontinuing
Server 2012
Currently all CC servers are
located on Server 2012
Requires system Migrations to
retain Microsoft support
Can upgrade Solidus at the
same time to gain exta
features
5. Web Agent improvements
• Web softphone directly from the browser
i.e .no handset or external phone
• Real-time info
• Call-Backs
• CQ codes
• After call wrap up, clerical time
• Chat
• Call History Log
• Desktop Messaging between agents and
supervisor
• Integrated Web Tabs with ability to iFrame
screen pops and customer tabs
