Automated customer support is a system designed to reduce human intervention in providing assistance to customers, available 24/7 to enhance service and lower costs. It includes features such as auto-responses to FAQs, simplified payments, and AI-based support for troubleshooting and ticket routing. This service aims to directly address customer needs while streamlining support processes.

1. How Does Automated
Customer Support Work?

2. PITCH
DECK
V
1.0
What is Automated
Customer Support? • Customer service automation, is a purpose-built
procedure aimed towards reducing or
eliminating the need for human intervention
while giving assistance or advice to consumers
• Understanding the customer needs and
providing proper assistance to meet them
• Automated customer service can be given 24
hours a day, seven days a week, and is utilized
to both assist and lower the expense of human
customer service personnel

3. • Establishing direct attention to the customers
• Enabling auto-responses to FAQs
• Simplified payments
• Intend challenge discovery
• Provides troubleshooting steps
• AI-based human support
• Facilitates ticket routing
• Provides AI-based replies to the agents
Working of
Automated Customer
Support

4. Best Help Desk Software
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by
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6. Author:
Arjun Hari
Product Marketing Associate
500apps
E-mail: arjun.hari@500apps.com
Website:
Support.cc : https://support.cc
500apps : https://500apps.com
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