Businesses are increasingly relying on remote work and technologies like voice over IP to replace traditional office roles like receptionists. This allows companies to reduce costs while improving customer service. Organizations are also collecting huge amounts of data that is doubling every 18 months, increasing demand for skilled data analysts. As a result, the changing business environment is leading companies to outsource more work and use freelancers, reducing the need for internal managers while allowing knowledge workers more autonomy. When implementing new technologies, companies must consider employee skills, provide training, plan for turnover, and ensure the technology can scale and adapt to remain effective.