Rosalie Grosso provides her contact information and lists her areas of expertise as customer service improvement, business development, marketing, systems design and implementation, relationship management, process enhancement, expense reduction, and regulatory compliance. She has over 20 years of experience managing large operations and projects. Some of her accomplishments include implementing a centralized call center that achieved over 95% customer retention, developing insurance sales programs that generated over $1 billion in sales, and consolidating offices while reducing staff by 60% through process improvements.