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ARTIFICIAL INTELLIGENCE IN
AN ABM WORLD
Aman Naimat
CTO Demandbase
Peter Isaacson
CMO Demandbase
ACHIEVING INTIMACY AT SCALE
© 2017 DEMANDBASE|SLIDE 2
© 2017 DEMANDBASE|SLIDE 3
WE’VE REPLACED INTIMACY WITH VOLUME
Digital Advertising
Millions of impressions
Click Thru Rates
< .15%
Marketing Automation
Hundreds of thousands of emails
Click rates
< 4%
Lead Gen
Hundreds of thousands of leads
Conversion to won business
< .3%
Inbound/Outbound Sales Dev
Thousands of emails/phone calls
Conversion to won business
< 2%
© 2017 DEMANDBASE|SLIDE 4
AIABM
TECHNOLOGY IS HERE TO HELP (FINALLY)
INTIMACY
AT SCALE
© 2017 DEMANDBASE|SLIDE 5
REGAINING INTIMACY
Insights
Understanding account and
individual intent and behavior
Action
Automate actions across
advertising, website and
sales development
Data
Terabytes of first, second
and third party data
Form a complete picture
of the account and buyers
ARTIFICIAL
INTELLIGENCE
© 2017 DEMANDBASE|SLIDE 6
COMBINING DIFFERENT PERSPECTIVES
Raw Data
Account
Identity
B2B Publisher
Views
Business
Internet
Site Visits
MAS/CRM
Data
4B IP ADDRESSES MAPPED
250M B2B PERSONAS
600B B2B WEB INTERACTIONS350TB OF RELATIONSHIPS
36B B2B SITE VISITS
INTERNAL DATA
© 2017 DEMANDBASE|SLIDE 7
AI DRIVEN ACTIONS
Hyper-targeted Ads by
Account & Persona
Website Content
Personalization
Buyer Journey
Optimization
Account Based Sales
Development
Account
Identification
Insights
Action
Data
ARTIFICIAL
INTELLIGENCE
EXAMPLE: OPTIMIZING THE BUYERS
JOURNEY
© 2017 DEMANDBASE|SLIDE 9
THE ACTUAL BUYERS JOURNEY
Customer List
ROI Paper
Blog
Forbes Article
Case Studies
Leadership
Homepage
Industry
Product A
Product B
Product C
Demo
form Sales
Time: 12-18 Months
© 2017 DEMANDBASE|SLIDE 10
OPTIMIZED BUYERS JOURNEY
Customer List
ROI Paper
Blog
Forbes
Article
Leadership
CUSTOMIZED
HOME PAGE
Industry
Product A
Product B
Product C
Auto-fill
Demo
Request
Time: 3 Weeks | Conversion: 10%
Hi Sharon, See
our image store in
action
VP of IT, Shutterfly
Data Centers, Big Data, Image
Data, Videos, Horses
Sales
ad
EXAMPLE: ACCOUNT BASED SALES
DEVELOPMENT
© 2017 DEMANDBASE|SLIDE 12
THE SDR PLAYBOOK
NEW MODEL
 Focus on Quality
 SQLs and Opportunities
 Get the Right Person
 Go after target accounts
 Go for engagement
OLD MODEL
 Focus on Volume
 Calls/emails per hour
 BANT
 All accounts are the same
 Go for the close - every time
© 2017 DEMANDBASE|SLIDE 13
NEW MODEL CHALLENGE: DATA TO INSIGHTS TO ACTION
RESEARCH
& QUALIFY
READ PRESS
& BLOGS
FIND BUYING
COMMITTEE
GET CONTACT
INFO
CREATE
MESSAGING
LEARN ABOUT
ACCOUNTS
& CONTACTS
© 2017 DEMANDBASE|SLIDE 14
TIP OF THE SPEAR: YOUR AVERAGE SDR
1. YOUNG
2. INEXPERIENCED
3. MERCENARY
4. HUNGOVER
© 2017 DEMANDBASE|SLIDE 15
WHAT MARKETING NEEDS TO DELIVER
RELEVANT
BUSINESS
TOPICS
PERSONALIZED
NEWS
CONTACT-
SPECIFIC
MESSAGING
BUSINESS
LANDSCAPE
PRIORITIZED
ACCOUNTS TO
TARGET
PRIORITIZED
CONTACTS TO
REACH
© 2017 DEMANDBASE|SLIDE 16
WHAT MARKETING NEEDS TO DELIVER
Turn data into
insights into
action for the
SDRs
RELEVANT
BUSINESS
TOPICS
PERSONALIZED
NEWS
CONTACT-
SPECIFIC
MESSAGING
BUSINESS
LANDSCAPE
PRIORITIZED
ACCOUNTS TO
TARGET
PRIORITIZED
CONTACTS TO
REACH
#RevenueSummit San Francisco 2017 - Peter Isaacson, Aman Naimat - Artificial Intelligence In An ABM World

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#RevenueSummit San Francisco 2017 - Peter Isaacson, Aman Naimat - Artificial Intelligence In An ABM World

  • 1. ARTIFICIAL INTELLIGENCE IN AN ABM WORLD Aman Naimat CTO Demandbase Peter Isaacson CMO Demandbase ACHIEVING INTIMACY AT SCALE
  • 3. © 2017 DEMANDBASE|SLIDE 3 WE’VE REPLACED INTIMACY WITH VOLUME Digital Advertising Millions of impressions Click Thru Rates < .15% Marketing Automation Hundreds of thousands of emails Click rates < 4% Lead Gen Hundreds of thousands of leads Conversion to won business < .3% Inbound/Outbound Sales Dev Thousands of emails/phone calls Conversion to won business < 2%
  • 4. © 2017 DEMANDBASE|SLIDE 4 AIABM TECHNOLOGY IS HERE TO HELP (FINALLY) INTIMACY AT SCALE
  • 5. © 2017 DEMANDBASE|SLIDE 5 REGAINING INTIMACY Insights Understanding account and individual intent and behavior Action Automate actions across advertising, website and sales development Data Terabytes of first, second and third party data Form a complete picture of the account and buyers ARTIFICIAL INTELLIGENCE
  • 6. © 2017 DEMANDBASE|SLIDE 6 COMBINING DIFFERENT PERSPECTIVES Raw Data Account Identity B2B Publisher Views Business Internet Site Visits MAS/CRM Data 4B IP ADDRESSES MAPPED 250M B2B PERSONAS 600B B2B WEB INTERACTIONS350TB OF RELATIONSHIPS 36B B2B SITE VISITS INTERNAL DATA
  • 7. © 2017 DEMANDBASE|SLIDE 7 AI DRIVEN ACTIONS Hyper-targeted Ads by Account & Persona Website Content Personalization Buyer Journey Optimization Account Based Sales Development Account Identification Insights Action Data ARTIFICIAL INTELLIGENCE
  • 8. EXAMPLE: OPTIMIZING THE BUYERS JOURNEY
  • 9. © 2017 DEMANDBASE|SLIDE 9 THE ACTUAL BUYERS JOURNEY Customer List ROI Paper Blog Forbes Article Case Studies Leadership Homepage Industry Product A Product B Product C Demo form Sales Time: 12-18 Months
  • 10. © 2017 DEMANDBASE|SLIDE 10 OPTIMIZED BUYERS JOURNEY Customer List ROI Paper Blog Forbes Article Leadership CUSTOMIZED HOME PAGE Industry Product A Product B Product C Auto-fill Demo Request Time: 3 Weeks | Conversion: 10% Hi Sharon, See our image store in action VP of IT, Shutterfly Data Centers, Big Data, Image Data, Videos, Horses Sales ad
  • 11. EXAMPLE: ACCOUNT BASED SALES DEVELOPMENT
  • 12. © 2017 DEMANDBASE|SLIDE 12 THE SDR PLAYBOOK NEW MODEL  Focus on Quality  SQLs and Opportunities  Get the Right Person  Go after target accounts  Go for engagement OLD MODEL  Focus on Volume  Calls/emails per hour  BANT  All accounts are the same  Go for the close - every time
  • 13. © 2017 DEMANDBASE|SLIDE 13 NEW MODEL CHALLENGE: DATA TO INSIGHTS TO ACTION RESEARCH & QUALIFY READ PRESS & BLOGS FIND BUYING COMMITTEE GET CONTACT INFO CREATE MESSAGING LEARN ABOUT ACCOUNTS & CONTACTS
  • 14. © 2017 DEMANDBASE|SLIDE 14 TIP OF THE SPEAR: YOUR AVERAGE SDR 1. YOUNG 2. INEXPERIENCED 3. MERCENARY 4. HUNGOVER
  • 15. © 2017 DEMANDBASE|SLIDE 15 WHAT MARKETING NEEDS TO DELIVER RELEVANT BUSINESS TOPICS PERSONALIZED NEWS CONTACT- SPECIFIC MESSAGING BUSINESS LANDSCAPE PRIORITIZED ACCOUNTS TO TARGET PRIORITIZED CONTACTS TO REACH
  • 16. © 2017 DEMANDBASE|SLIDE 16 WHAT MARKETING NEEDS TO DELIVER Turn data into insights into action for the SDRs RELEVANT BUSINESS TOPICS PERSONALIZED NEWS CONTACT- SPECIFIC MESSAGING BUSINESS LANDSCAPE PRIORITIZED ACCOUNTS TO TARGET PRIORITIZED CONTACTS TO REACH

Editor's Notes

  1. ,
  2. Call center guys young