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GETTING AHEAD OF THE BUYING CYCLE
WITH REAL-TIME INTENT
Phil Hollrah, VP Product Marketing
Alan Fletcher, CPO
© 2017 DEMANDBASE|SLIDE 2
CHALLENGES WITH TODAY’S B2B BUYERS JOURNEY
Larger, more complex buying committees with
sophisticated, digital research behaviors
More channels, and accessibility of information for buyers
makes it harder to sell
Critical to identify and understand true intent early on – and
act on it throughout the buying journey
Data and intent monitoring solutions haven’t deliver
all we need
CHALLENGES WITH
TODAY’S BUYERS
JOURNEY
• 71% of B2B buyers start their
research with a generic search
• B2B buyers conduct 12
searches on average prior to
engaging a specific brand's site
• B2B buyers review an average
of 10.4 sources in any buying
situation
• B2B buyers consume 10 pieces
of third-party content for every
one piece created by your
business
Millward Brown Digital
Google
Google
Crimson Marketing
© 2017 DEMANDBASE|SLIDE 4
INTENT AT THE EARLIEST POSSIBLE MOMENT
Initial
Research
Social
Network
Social
Media
First
Website
Visit
Competitive
Site Visits
Form Fill /
Hand Raise
Buying
Committee
Research
Pipeline
Customer
Advocate
Competitive
Intent
Upsell /
cross-sell
TIME
INTEREST
Customer RetentionCustomer Acquisition
© 2017 DEMANDBASE|SLIDE 5
LIMITATIONS WITH TODAY’S INTENT OFFERINGS
SIZE AND COVERAGE
B2B signals and interactions occur across
the web – not limited to specific sites within
a network.
TIME COMMITMENT
Process can take weeks or months. Need
the ability to refine and experiment,
allowing time to change.
LACK OF FLEXIBILITY
Lists aren’t flexible and categorization is
too broad. Can be difficult to customize.
LIMITATIONS OF DATA
Specifically looking for exact keywords,
pre-defined categories. Doesn’t include
your onsite data.
NOT EASILY ACTIONABLE
A lot of manual work and analysis
required. Hard to execute across multiple
technologies with data loss.
© 2017 DEMANDBASE|SLIDE 6
DEMANDBASE REAL-TIME INTENT
Real-Time Intent identifies the online activities of
accounts and buying committees to capture their first
moment of interest in your products and services
CAPTURE THE FIRST SIGNALS OF INTEREST
© 2017 DEMANDBASE|SLIDE 7
DEMANDBASE REAL-TIME INTENT
EARLY
Capture intent at the first
moment of interest
PRECISE
Target by account, persona,
job function, individual
ACTIONABLE
Trigger automated sales and
marketing activities
DEMANDBASE
REAL-TIME INTENT
© 2017 DEMANDBASE|SLIDE 8
REAL-TIME INTENT – TRIGGERED ACTIONS
Hyper-targeted Ads by
Account & Persona
Website Content
Personalization
Account Based Sales
Development
Account
Identification
ARTIFICIAL
INTELLIGENCE
Forms Completion
© 2017 DEMANDBASE|SLIDE 9
BETTER AND MORE DATA DRIVES REAL-TIME INTENT
DATA SOURCE PURPOSE
Offsite/Publisher
Data
What sites your target accounts, personas
and individuals are visiting
3rd Party Data Generally poor, but when aggregated +
synthesized, provides baseline value
IP Matching Data Identifies companies in Real-Time on your
website or publisher sites
Business Internet Reveals business relationships, written
records, investments, and corporate goals
Keyword Mapping Maps thousands of keywords to millions of
companies
© 2017 DEMANDBASE|SLIDE 10
HOW REAL-TIME INTENT COMPARES
Transparency
Matching
Size and
Coverage
Early
Indicators
Accuracy
Actionable REAL-TIME
INTENT
© 2017 DEMANDBASE|SLIDE 11
REAL-TIME INTENT IN ACTION
© 2017 DEMANDBASE|SLIDE 12
REAL-TIME INTENT IN ACTION
© 2017 DEMANDBASE|SLIDE 13
REAL-TIME INTENT IN ACTION
© 2017 DEMANDBASE|SLIDE 14
REAL-TIME INTENT IN ACTION
Getting Ahead of the Buying Cycle with Real-Time Intent

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Getting Ahead of the Buying Cycle with Real-Time Intent

  • 1. GETTING AHEAD OF THE BUYING CYCLE WITH REAL-TIME INTENT Phil Hollrah, VP Product Marketing Alan Fletcher, CPO
  • 2. © 2017 DEMANDBASE|SLIDE 2 CHALLENGES WITH TODAY’S B2B BUYERS JOURNEY Larger, more complex buying committees with sophisticated, digital research behaviors More channels, and accessibility of information for buyers makes it harder to sell Critical to identify and understand true intent early on – and act on it throughout the buying journey Data and intent monitoring solutions haven’t deliver all we need
  • 3. CHALLENGES WITH TODAY’S BUYERS JOURNEY • 71% of B2B buyers start their research with a generic search • B2B buyers conduct 12 searches on average prior to engaging a specific brand's site • B2B buyers review an average of 10.4 sources in any buying situation • B2B buyers consume 10 pieces of third-party content for every one piece created by your business Millward Brown Digital Google Google Crimson Marketing
  • 4. © 2017 DEMANDBASE|SLIDE 4 INTENT AT THE EARLIEST POSSIBLE MOMENT Initial Research Social Network Social Media First Website Visit Competitive Site Visits Form Fill / Hand Raise Buying Committee Research Pipeline Customer Advocate Competitive Intent Upsell / cross-sell TIME INTEREST Customer RetentionCustomer Acquisition
  • 5. © 2017 DEMANDBASE|SLIDE 5 LIMITATIONS WITH TODAY’S INTENT OFFERINGS SIZE AND COVERAGE B2B signals and interactions occur across the web – not limited to specific sites within a network. TIME COMMITMENT Process can take weeks or months. Need the ability to refine and experiment, allowing time to change. LACK OF FLEXIBILITY Lists aren’t flexible and categorization is too broad. Can be difficult to customize. LIMITATIONS OF DATA Specifically looking for exact keywords, pre-defined categories. Doesn’t include your onsite data. NOT EASILY ACTIONABLE A lot of manual work and analysis required. Hard to execute across multiple technologies with data loss.
  • 6. © 2017 DEMANDBASE|SLIDE 6 DEMANDBASE REAL-TIME INTENT Real-Time Intent identifies the online activities of accounts and buying committees to capture their first moment of interest in your products and services CAPTURE THE FIRST SIGNALS OF INTEREST
  • 7. © 2017 DEMANDBASE|SLIDE 7 DEMANDBASE REAL-TIME INTENT EARLY Capture intent at the first moment of interest PRECISE Target by account, persona, job function, individual ACTIONABLE Trigger automated sales and marketing activities DEMANDBASE REAL-TIME INTENT
  • 8. © 2017 DEMANDBASE|SLIDE 8 REAL-TIME INTENT – TRIGGERED ACTIONS Hyper-targeted Ads by Account & Persona Website Content Personalization Account Based Sales Development Account Identification ARTIFICIAL INTELLIGENCE Forms Completion
  • 9. © 2017 DEMANDBASE|SLIDE 9 BETTER AND MORE DATA DRIVES REAL-TIME INTENT DATA SOURCE PURPOSE Offsite/Publisher Data What sites your target accounts, personas and individuals are visiting 3rd Party Data Generally poor, but when aggregated + synthesized, provides baseline value IP Matching Data Identifies companies in Real-Time on your website or publisher sites Business Internet Reveals business relationships, written records, investments, and corporate goals Keyword Mapping Maps thousands of keywords to millions of companies
  • 10. © 2017 DEMANDBASE|SLIDE 10 HOW REAL-TIME INTENT COMPARES Transparency Matching Size and Coverage Early Indicators Accuracy Actionable REAL-TIME INTENT
  • 11. © 2017 DEMANDBASE|SLIDE 11 REAL-TIME INTENT IN ACTION
  • 12. © 2017 DEMANDBASE|SLIDE 12 REAL-TIME INTENT IN ACTION
  • 13. © 2017 DEMANDBASE|SLIDE 13 REAL-TIME INTENT IN ACTION
  • 14. © 2017 DEMANDBASE|SLIDE 14 REAL-TIME INTENT IN ACTION