SlideShare a Scribd company logo
RETAIL RESEARCH
WHAT IS RETAIL RESEARCH
 Retail research means studying customers' psychology about products
pertaining to their daily necessities,asking for comments from them about
a particular product and revert the same back to the manufacturer for
changes/improvement to regain market share.
 Since retailers have direct contact with the ultimate customers, retail
research is of utmost importance to upgrade/improve the product/shop to
enhance selling possibility.
PURPOSE
 At Manager level,
Retail
research
help
managers
to
1.Undertake market situation analysis
2.Work at developing strategy to build competitive advantage
3.Work out specific market development programmes
4.Implement the strategy with measurable objectives
 At retail level,
i. concept testing
ii. Business feasibility analysis
iii. Identifying correct product mix
iv. Understanding target market’s profile
v. Understanding consumer behaviour and so on.
TYPES OF RESEARCH METHODS
 QUALITATIVE RESEARCH METHODS ( Used to find out whats is in consumer’s mind)
i. exploratory research methods
ii. Orientation method
iii. Clinical methods
iv. Individual in-depth interview
v. Focus group discussions
vi. Projective technique
 QUANTITATIVE RESEARCH METHODS
1. Survey/ questionnaire
 OBSERVATION METHODS OF RESEARCH ( relevant behaviours of customers are
observed)
i. Casual observation
ii. Systematic observations
iii. Direct observations
UPC
 The Universal Product Code (UPC) is a barcode symbol that is widely
used in countries for tracking trade items in stores.
 12 digit barcode
 Purpose: to make it easy to identify product features, such as the brand
name, item, size, and colour, quantity, store type.
RETAIL AUDIT
 It helps to ascertain the sales personnel's efficiency at the point of sale
 Every two months a team of auditors from a research firm visits a sample of stores to
count the inventory on hand and record deliveries to the store since the last visit
 It help the retailer to work out ways to improve customer service.
 The sales for particular period can be obtained by
BEGINNING INVENTORY + DELIVIERS TO THE STORE – ENDING INVENTORY =
SALES
NIELSEN RETAIL INDEX
 Nielsen’s auditing services cover four
reporting groups:
1. Grocery products
2. Drugs
3. Other merchandise
4. Alcoholic beverages
 Contents of a Nielsen Store Audit
Report
1. Sales
2. Distribution
3. Selling prices
4. Retailer support
5. Media advertising
6. Special analyses
CONSUMER PURCHASE PANEL
AUDITS
 the retail store audits and warehouse withdrawal services help to understand how
much the product is oving through distribution channel.
 There are two methods:
 Home Audit Approach : Panel member agrees to permit an auditor to check the
household stocks of certain product categories at regular intervals
 Mail Diary Method : Panel member records the details of each purchase and
returns the diary by mail at regular intervals
BENEFITS OF CONSUMER PANEL
 Provides information on sales activity, types of retail outlets on a monthly
basis
 Possible to measure and understand the changes in consumer behaviour
 Provide more accurate information
THANK YOU
BY HARINI. S 1603113

More Related Content

What's hot

Reatail mktg-merchandising-
Reatail mktg-merchandising-Reatail mktg-merchandising-
Reatail mktg-merchandising-
Rahul Jha
 
MKT 571 Innovative Education/tutorialrank.com
MKT 571 Innovative Education/tutorialrank.comMKT 571 Innovative Education/tutorialrank.com
MKT 571 Innovative Education/tutorialrank.com
camelli112122
 
Product, PLC & Product Development
Product, PLC & Product DevelopmentProduct, PLC & Product Development
Product, PLC & Product Development
Ms. Parasmani Jangid
 
Nine west store group 5
Nine west store group 5Nine west store group 5
Nine west store group 5
Rohan Khandelwal
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
Ms. Parasmani Jangid
 
MKT 571 Innovative Education/mkt571help.com
MKT 571 Innovative Education/mkt571help.comMKT 571 Innovative Education/mkt571help.com
MKT 571 Innovative Education/mkt571help.com
camelli112122
 
MKT 571 Final Exam Guide (New, 2018)H
MKT 571 Final Exam Guide (New, 2018)HMKT 571 Final Exam Guide (New, 2018)H
MKT 571 Final Exam Guide (New, 2018)H
monsterr10
 
MKT 571 Innovative Education/mkt571edu.com
MKT 571 Innovative Education/mkt571edu.comMKT 571 Innovative Education/mkt571edu.com
MKT 571 Innovative Education/mkt571edu.com
camelli112122
 
Place Mix ( A part of Marketing mix)
Place Mix ( A part of Marketing mix)Place Mix ( A part of Marketing mix)
Place Mix ( A part of Marketing mix)
Manas Upadhyay
 
MKT 571 Innovative Education/mkt571genius.com
MKT 571 Innovative Education/mkt571genius.comMKT 571 Innovative Education/mkt571genius.com
MKT 571 Innovative Education/mkt571genius.com
camelli112122
 
MKT 571 Final Exam Guide (New, 2018) G
MKT 571 Final Exam Guide (New, 2018) GMKT 571 Final Exam Guide (New, 2018) G
MKT 571 Final Exam Guide (New, 2018) G
monsterr09
 
Fashion trends and consumer buying habbits
Fashion trends and consumer buying habbitsFashion trends and consumer buying habbits
Fashion trends and consumer buying habbits
Rafay Mazhar
 
Marketing tools
Marketing toolsMarketing tools
Marketing tools
Muhammad Eissa
 
Market Segmentation and Targeting
Market Segmentation and Targeting Market Segmentation and Targeting
Retail merchandising
Retail merchandisingRetail merchandising
Retail merchandising
Vipin Kumar
 
Whitepaper - ETP-Merchandise Planning
Whitepaper - ETP-Merchandise PlanningWhitepaper - ETP-Merchandise Planning
Whitepaper - ETP-Merchandise Planning
Rudi Steffens
 
Organizational pattern
Organizational patternOrganizational pattern
Organizational pattern
Rupam Chakraborty
 
Impulse selling november
Impulse selling novemberImpulse selling november
Impulse selling november
Mirza Shakeel
 
Nine West Case Analysis
Nine West Case AnalysisNine West Case Analysis
Nine West Case Analysis
Raylin Wright
 
Introduction to marketing
Introduction to marketingIntroduction to marketing
Introduction to marketing
Hussein Nasrallah
 

What's hot (20)

Reatail mktg-merchandising-
Reatail mktg-merchandising-Reatail mktg-merchandising-
Reatail mktg-merchandising-
 
MKT 571 Innovative Education/tutorialrank.com
MKT 571 Innovative Education/tutorialrank.comMKT 571 Innovative Education/tutorialrank.com
MKT 571 Innovative Education/tutorialrank.com
 
Product, PLC & Product Development
Product, PLC & Product DevelopmentProduct, PLC & Product Development
Product, PLC & Product Development
 
Nine west store group 5
Nine west store group 5Nine west store group 5
Nine west store group 5
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
 
MKT 571 Innovative Education/mkt571help.com
MKT 571 Innovative Education/mkt571help.comMKT 571 Innovative Education/mkt571help.com
MKT 571 Innovative Education/mkt571help.com
 
MKT 571 Final Exam Guide (New, 2018)H
MKT 571 Final Exam Guide (New, 2018)HMKT 571 Final Exam Guide (New, 2018)H
MKT 571 Final Exam Guide (New, 2018)H
 
MKT 571 Innovative Education/mkt571edu.com
MKT 571 Innovative Education/mkt571edu.comMKT 571 Innovative Education/mkt571edu.com
MKT 571 Innovative Education/mkt571edu.com
 
Place Mix ( A part of Marketing mix)
Place Mix ( A part of Marketing mix)Place Mix ( A part of Marketing mix)
Place Mix ( A part of Marketing mix)
 
MKT 571 Innovative Education/mkt571genius.com
MKT 571 Innovative Education/mkt571genius.comMKT 571 Innovative Education/mkt571genius.com
MKT 571 Innovative Education/mkt571genius.com
 
MKT 571 Final Exam Guide (New, 2018) G
MKT 571 Final Exam Guide (New, 2018) GMKT 571 Final Exam Guide (New, 2018) G
MKT 571 Final Exam Guide (New, 2018) G
 
Fashion trends and consumer buying habbits
Fashion trends and consumer buying habbitsFashion trends and consumer buying habbits
Fashion trends and consumer buying habbits
 
Marketing tools
Marketing toolsMarketing tools
Marketing tools
 
Market Segmentation and Targeting
Market Segmentation and Targeting Market Segmentation and Targeting
Market Segmentation and Targeting
 
Retail merchandising
Retail merchandisingRetail merchandising
Retail merchandising
 
Whitepaper - ETP-Merchandise Planning
Whitepaper - ETP-Merchandise PlanningWhitepaper - ETP-Merchandise Planning
Whitepaper - ETP-Merchandise Planning
 
Organizational pattern
Organizational patternOrganizational pattern
Organizational pattern
 
Impulse selling november
Impulse selling novemberImpulse selling november
Impulse selling november
 
Nine West Case Analysis
Nine West Case AnalysisNine West Case Analysis
Nine West Case Analysis
 
Introduction to marketing
Introduction to marketingIntroduction to marketing
Introduction to marketing
 

Similar to Retail research

Retail Sales Mod 3.pdf
Retail Sales Mod 3.pdfRetail Sales Mod 3.pdf
Retail Sales Mod 3.pdf
Jayanti Pande
 
Marketing management
Marketing management Marketing management
Marketing management
UtkarshGupta316
 
Marketing Research, Applications of Product Development and Test Marketing, S...
Marketing Research, Applications of Product Development and Test Marketing, S...Marketing Research, Applications of Product Development and Test Marketing, S...
Marketing Research, Applications of Product Development and Test Marketing, S...
Saneem Nazim
 
Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviour
Abhijith R
 
Merchandise management
Merchandise management Merchandise management
Merchandise management
DrSelvamohanaK
 
Design Management Project
Design Management ProjectDesign Management Project
Design Management Project
SHAMIK CHAKRABORTY
 
Ch4 segmenting b2 b mkts
Ch4 segmenting b2 b mktsCh4 segmenting b2 b mkts
Ch4 segmenting b2 b mkts
RakeshNimhan
 
Lesson 6 cmarketing
Lesson 6 cmarketingLesson 6 cmarketing
Lesson 6 cmarketing
Mervyn Maico Aldana
 
Lesson 6 cmarketing
Lesson 6 cmarketingLesson 6 cmarketing
Lesson 6 cmarketing
Mervyn Maico Aldana
 
Marketing - Product Management
Marketing - Product ManagementMarketing - Product Management
Marketing - Product Management
Surya Prajapat
 
New product development
New product developmentNew product development
New product development
ANUJ YADAV
 
Analytics in FMCG Industry
Analytics in FMCG IndustryAnalytics in FMCG Industry
Analytics in FMCG Industry
SriDedeepyanandamuri
 
Retail Sales Mod 3 Summary.pdf
Retail Sales Mod 3 Summary.pdfRetail Sales Mod 3 Summary.pdf
Retail Sales Mod 3 Summary.pdf
Jayanti Pande
 
MARKETING MANAGEMENT
MARKETING MANAGEMENTMARKETING MANAGEMENT
MARKETING MANAGEMENT
Abhinav Ag
 
Retail Ch.5.ppt
Retail Ch.5.pptRetail Ch.5.ppt
Retail Ch.5.ppt
AvaniRami1
 
Kotler's Marketing Management: Connecting with Customers
Kotler's Marketing Management: Connecting with CustomersKotler's Marketing Management: Connecting with Customers
Kotler's Marketing Management: Connecting with Customers
Nadia Tantuco
 
Personal Selling Ppt1
Personal Selling Ppt1Personal Selling Ppt1
Personal Selling Ppt1
prakashsam
 
Introduction to Marketing management By Nitin Shekapure
Introduction to Marketing management By Nitin ShekapureIntroduction to Marketing management By Nitin Shekapure
Introduction to Marketing management By Nitin Shekapure
Nitin Shekapure
 
Strategic Marketing Planning
Strategic Marketing PlanningStrategic Marketing Planning
Strategic Marketing Planning
Worravit Chantaraviroj
 
MILAN KANTI MAHATO SIP.doc
MILAN KANTI MAHATO SIP.docMILAN KANTI MAHATO SIP.doc
MILAN KANTI MAHATO SIP.doc
MilanMhato
 

Similar to Retail research (20)

Retail Sales Mod 3.pdf
Retail Sales Mod 3.pdfRetail Sales Mod 3.pdf
Retail Sales Mod 3.pdf
 
Marketing management
Marketing management Marketing management
Marketing management
 
Marketing Research, Applications of Product Development and Test Marketing, S...
Marketing Research, Applications of Product Development and Test Marketing, S...Marketing Research, Applications of Product Development and Test Marketing, S...
Marketing Research, Applications of Product Development and Test Marketing, S...
 
Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviour
 
Merchandise management
Merchandise management Merchandise management
Merchandise management
 
Design Management Project
Design Management ProjectDesign Management Project
Design Management Project
 
Ch4 segmenting b2 b mkts
Ch4 segmenting b2 b mktsCh4 segmenting b2 b mkts
Ch4 segmenting b2 b mkts
 
Lesson 6 cmarketing
Lesson 6 cmarketingLesson 6 cmarketing
Lesson 6 cmarketing
 
Lesson 6 cmarketing
Lesson 6 cmarketingLesson 6 cmarketing
Lesson 6 cmarketing
 
Marketing - Product Management
Marketing - Product ManagementMarketing - Product Management
Marketing - Product Management
 
New product development
New product developmentNew product development
New product development
 
Analytics in FMCG Industry
Analytics in FMCG IndustryAnalytics in FMCG Industry
Analytics in FMCG Industry
 
Retail Sales Mod 3 Summary.pdf
Retail Sales Mod 3 Summary.pdfRetail Sales Mod 3 Summary.pdf
Retail Sales Mod 3 Summary.pdf
 
MARKETING MANAGEMENT
MARKETING MANAGEMENTMARKETING MANAGEMENT
MARKETING MANAGEMENT
 
Retail Ch.5.ppt
Retail Ch.5.pptRetail Ch.5.ppt
Retail Ch.5.ppt
 
Kotler's Marketing Management: Connecting with Customers
Kotler's Marketing Management: Connecting with CustomersKotler's Marketing Management: Connecting with Customers
Kotler's Marketing Management: Connecting with Customers
 
Personal Selling Ppt1
Personal Selling Ppt1Personal Selling Ppt1
Personal Selling Ppt1
 
Introduction to Marketing management By Nitin Shekapure
Introduction to Marketing management By Nitin ShekapureIntroduction to Marketing management By Nitin Shekapure
Introduction to Marketing management By Nitin Shekapure
 
Strategic Marketing Planning
Strategic Marketing PlanningStrategic Marketing Planning
Strategic Marketing Planning
 
MILAN KANTI MAHATO SIP.doc
MILAN KANTI MAHATO SIP.docMILAN KANTI MAHATO SIP.doc
MILAN KANTI MAHATO SIP.doc
 

Recently uploaded

原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
w6zyq7uj
 
A Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your LandA Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your Land
The Green Corner
 
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
aezncfe
 
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdfSocial Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Jasper Colin
 
Supermarket Floral Ad Roundup- Week 23 2024.pdf
Supermarket Floral Ad Roundup- Week 23  2024.pdfSupermarket Floral Ad Roundup- Week 23  2024.pdf
Supermarket Floral Ad Roundup- Week 23 2024.pdf
KarliNelson4
 
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
w6zyq7uj
 
The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.
Solvd, Inc.
 
Introducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti WebinarIntroducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti Webinar
Tinuiti
 
Supermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdfSupermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdf
KarliNelson4
 

Recently uploaded (9)

原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
 
A Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your LandA Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your Land
 
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
 
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdfSocial Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
 
Supermarket Floral Ad Roundup- Week 23 2024.pdf
Supermarket Floral Ad Roundup- Week 23  2024.pdfSupermarket Floral Ad Roundup- Week 23  2024.pdf
Supermarket Floral Ad Roundup- Week 23 2024.pdf
 
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
 
The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.
 
Introducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti WebinarIntroducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti Webinar
 
Supermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdfSupermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdf
 

Retail research

  • 2. WHAT IS RETAIL RESEARCH  Retail research means studying customers' psychology about products pertaining to their daily necessities,asking for comments from them about a particular product and revert the same back to the manufacturer for changes/improvement to regain market share.  Since retailers have direct contact with the ultimate customers, retail research is of utmost importance to upgrade/improve the product/shop to enhance selling possibility.
  • 3. PURPOSE  At Manager level, Retail research help managers to 1.Undertake market situation analysis 2.Work at developing strategy to build competitive advantage 3.Work out specific market development programmes 4.Implement the strategy with measurable objectives
  • 4.  At retail level, i. concept testing ii. Business feasibility analysis iii. Identifying correct product mix iv. Understanding target market’s profile v. Understanding consumer behaviour and so on.
  • 5. TYPES OF RESEARCH METHODS  QUALITATIVE RESEARCH METHODS ( Used to find out whats is in consumer’s mind) i. exploratory research methods ii. Orientation method iii. Clinical methods iv. Individual in-depth interview v. Focus group discussions vi. Projective technique
  • 6.  QUANTITATIVE RESEARCH METHODS 1. Survey/ questionnaire  OBSERVATION METHODS OF RESEARCH ( relevant behaviours of customers are observed) i. Casual observation ii. Systematic observations iii. Direct observations
  • 7. UPC  The Universal Product Code (UPC) is a barcode symbol that is widely used in countries for tracking trade items in stores.  12 digit barcode  Purpose: to make it easy to identify product features, such as the brand name, item, size, and colour, quantity, store type.
  • 8. RETAIL AUDIT  It helps to ascertain the sales personnel's efficiency at the point of sale  Every two months a team of auditors from a research firm visits a sample of stores to count the inventory on hand and record deliveries to the store since the last visit  It help the retailer to work out ways to improve customer service.  The sales for particular period can be obtained by BEGINNING INVENTORY + DELIVIERS TO THE STORE – ENDING INVENTORY = SALES
  • 9. NIELSEN RETAIL INDEX  Nielsen’s auditing services cover four reporting groups: 1. Grocery products 2. Drugs 3. Other merchandise 4. Alcoholic beverages  Contents of a Nielsen Store Audit Report 1. Sales 2. Distribution 3. Selling prices 4. Retailer support 5. Media advertising 6. Special analyses
  • 10. CONSUMER PURCHASE PANEL AUDITS  the retail store audits and warehouse withdrawal services help to understand how much the product is oving through distribution channel.  There are two methods:  Home Audit Approach : Panel member agrees to permit an auditor to check the household stocks of certain product categories at regular intervals  Mail Diary Method : Panel member records the details of each purchase and returns the diary by mail at regular intervals
  • 11. BENEFITS OF CONSUMER PANEL  Provides information on sales activity, types of retail outlets on a monthly basis  Possible to measure and understand the changes in consumer behaviour  Provide more accurate information
  • 12. THANK YOU BY HARINI. S 1603113