1. The marketing mix consists of the 4 P's - product, price, place, and promotion. It represents the set of controllable tactical marketing tools that a firm uses to produce the desired response in target markets.
2. For retail marketing, the product is the total offer including merchandise, store layout and services. Price is what the customer pays for the benefits. Place refers to distribution channels and inventory management. Promotion communicates the retail offer through various means.
3. Creating the right retail atmosphere through store layout, lighting, music and other sensory elements can influence customer emotions and behavior in the store. Elements like product quality, brand, and customer service also contribute to the total retail product.
The document provides merchandising and marketing philosophy recommendations for driving profits and growth. It emphasizes focusing assortments on customer needs based on research insights. It also stresses the importance of disruptive value through strong opening price points and understanding pricing discounts. Finally, it recommends excellent execution through inventory and space optimization as well as modular placement and alternative assortments.
The document discusses product and distribution strategies. It defines key concepts like products, product lines, product mix, and the product life cycle. It also outlines the stages of new product development and strategies for identifying brands. Finally, it describes distribution channels and strategies for selecting channels and determining distribution intensity.
The document discusses marketing distribution channels and types of distribution systems. It provides information on intermediaries like wholesalers and retailers. It also describes different types of distribution channels like direct, retailer, wholesaler-retailer, and gives PepsiCo as an example. Vertical marketing systems are defined as contractual, corporate, or administered. The key steps in designing distribution channels are analyzed as well.
Details about Merchandise management and product decisions related with. It is a part of Retail Marketing. Interested people can gather knowledge from this PPT
The document discusses an extended marketing mix framework that includes three additional Ps: People, Process, and Physical Evidence. It defines each of these additional Ps. People refers to all individuals who directly or indirectly influence the perceived value of a product or service. Process describes the procedures and flow of activities involved in an exchange. Physical Evidence encompasses the tangible aspects of a service that allow customers to evaluate whether they received value, such as facilities, equipment, and materials associated with service delivery.
1. The marketing mix consists of the 4 P's - product, price, place, and promotion. It represents the set of controllable tactical marketing tools that a firm uses to produce the desired response in target markets.
2. For retail marketing, the product is the total offer including merchandise, store layout and services. Price is what the customer pays for the benefits. Place refers to distribution channels and inventory management. Promotion communicates the retail offer through various means.
3. Creating the right retail atmosphere through store layout, lighting, music and other sensory elements can influence customer emotions and behavior in the store. Elements like product quality, brand, and customer service also contribute to the total retail product.
The document provides merchandising and marketing philosophy recommendations for driving profits and growth. It emphasizes focusing assortments on customer needs based on research insights. It also stresses the importance of disruptive value through strong opening price points and understanding pricing discounts. Finally, it recommends excellent execution through inventory and space optimization as well as modular placement and alternative assortments.
The document discusses product and distribution strategies. It defines key concepts like products, product lines, product mix, and the product life cycle. It also outlines the stages of new product development and strategies for identifying brands. Finally, it describes distribution channels and strategies for selecting channels and determining distribution intensity.
The document discusses marketing distribution channels and types of distribution systems. It provides information on intermediaries like wholesalers and retailers. It also describes different types of distribution channels like direct, retailer, wholesaler-retailer, and gives PepsiCo as an example. Vertical marketing systems are defined as contractual, corporate, or administered. The key steps in designing distribution channels are analyzed as well.
Details about Merchandise management and product decisions related with. It is a part of Retail Marketing. Interested people can gather knowledge from this PPT
The document discusses an extended marketing mix framework that includes three additional Ps: People, Process, and Physical Evidence. It defines each of these additional Ps. People refers to all individuals who directly or indirectly influence the perceived value of a product or service. Process describes the procedures and flow of activities involved in an exchange. Physical Evidence encompasses the tangible aspects of a service that allow customers to evaluate whether they received value, such as facilities, equipment, and materials associated with service delivery.
Merchandising involves identifying the right products for customers, sourcing products, and ensuring products reach customers. It aims to provide the right products, in the right quantities, at the right place, time, and price. Successful merchandising involves forecasting demand, planning inventory levels, and achieving the right product mix to maximize sales and profits. The process involves multiple departments working together on merchandise planning, purchasing, distribution, pricing, and sales.
For more course tutorials visit
www.tutorialrank.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________.
• style
• theme
• trend
• pattern
The document discusses product life cycles and product development. It notes that there are four stages in a product life cycle: introduction, growth, maturity, and decline. It also discusses two approaches to product development - modifying existing products and developing new products. Branding is defined as differentiating a product through things like names, symbols, or designs. The key advantages of branding for both producers and consumers are creating product recognition and assurance of quality.
This document provides an overview of merchandising at Nine West Retail Stores. It discusses the retail footwear industry, Nine West's company background and growth, their merchandising organization structure, and the merchant decision process. Key points include that Nine West was founded in 1977 and had over 7,000 retail stores globally by 1996. Their merchandising organization was divided regionally with retail directors overseeing 50-60 stores each. Merchant incentives were based on sales goals and company earnings. The merchant decision process took around 10 months and involved demand forecasting, seasonal budgeting, product selection, pricing strategies, and markdowns. Recommendations focused on expanding into lifestyle products through acquisitions or licensing.
This document contains 30 multiple choice questions that appear to be from a marketing exam. The questions cover various marketing topics like the 4 P's, segmentation, product life cycle, advertising, and new product development.
This document contains 30 multiple choice questions that appear to be from a marketing exam. The questions cover various marketing topics like the 4 P's, product life cycle, market segmentation, marketing strategies, and new product development.
FOR MORE CLASSES VISIT
www.mkt571edu.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________. • style • theme • trend • pattern 2. A firm should use undifferentiated marketing to promote its products when: • the market shows several natural segments. • it wants to appeal to multiple market segments. ---not sure • it wants to customize its products for each consumer. all consumers have roughly the same wants and preferences. 3. The marketing department of StyleWheel Inc., a manufacturer of luxury cars, initiates intensive marketing efforts prior to the launch of a new mode
This document discusses channels of distribution and factors that influence the selection of distribution channels. There are direct and indirect channels, with indirect having one, two, or three levels involving middlemen like wholesalers or retailers. The selection of a distribution channel depends on product-related factors like value, complexity, and perishability, company-related factors like finances and desired control, competitive factors like what competitors choose, and market-related factors like nature, size, geography, and quantity purchased. Environmental factors like trade policies and the economic climate must also be considered.
FOR MORE CLASSES VISIT
www.mkt571genius.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________. • style • theme • trend • pattern 2. A firm should use undifferentiated marketing to promote its products when: • the market shows several natural segments. • it wants to appeal to multiple market segments. ---not sure • it wants to customize its products for each consumer. all consumers have roughly the same wants and preferences.
This document contains a final exam guide for an MKT 571 class with 30 multiple choice questions covering various marketing topics, including the 4 P's of marketing, segmentation, product life cycles, advertising, and new product development. The questions test understanding of fundamental marketing concepts and terms.
Fashion trends and consumer buying habbitsRafay Mazhar
This document summarizes research conducted to inform the marketing strategy of an upcoming clothing brand. A survey of 50 students aged 18-25 was used to identify key fashion trends and consumer preferences. Variables like preferred styles of shirts, pants and tees, pricing, colors, and environmental concerns were examined. Statistical tests of hypotheses around preferences for items like jeans and t-shirts were performed. Multiple regression analysis revealed several significant variables that influence buying habits, such as preferences for certain lower styles, colors, and fits.
This document provides an overview of marketing tools and concepts. It discusses marketing and defines it as communicating the value of a product or service to customers for the purpose of selling it. It also outlines the marketing mix, including the traditional 4Ps of product, price, place, and promotion. Finally, it briefly introduces the concept of product life cycles.
The document discusses retail merchandising and inventory planning. It outlines the key aspects of merchandising including having the right product, place, quantity, quality, price, mix and time. It describes merchandising hierarchies from division down to brand, style and options. Maintaining the proper open-to-buy levels and performing markups and markdowns calculations are also discussed to ensure the right inventory levels are kept.
This document discusses merchandise planning for a large retail company with 800 stores across Asia. It outlines the key steps and factors involved in effective merchandise planning, including setting location, time, and merchandise hierarchies; creating assortment, options, and open-to-buy plans; conducting periodic analysis; and integrating planning across departments. The planning process aims to optimize sales performance, margins, and inventory levels while achieving business goals.
This document discusses different types of channel intensity and distribution patterns for products and services. It defines intensive, selective, and exclusive distribution, which vary based on the number of intermediaries and outlets used. Intensive distribution uses all suitable outlets for complete market coverage, while selective distribution limits outlets to select good partners. Exclusive distribution gives protected territories to distributors. The document also discusses integrated distribution, dual distribution, and the increasing role of e-commerce in product sales. It notes services typically use direct distribution from provider to consumer or industrial user.
Merchandising involves methods to promote product categories both in and outside of stores. It includes micro merchandising of space allocation, cross merchandising of displaying products in other categories, and visual merchandising to engage consumers. Effective merchandising uses primary, secondary, and impulse displays strategically placed. Impulse purchases account for 75% of confectionery sales and are driven by unplanned purchases at the point of sale. Maximizing availability, visibility, and accessibility of impulse purchase items through optimal product placement and eye-catching displays can boost such sales.
the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals...
chapter 1 define marketing, propose direct and indirect factors by explaining marketing process, a brief comparison between selling and marketing concepts.
Hospitality marketing mix .
RTMNU 4th sem MBA
Subject - Retail Sales Management & Services Marketing [ Marketing ]
Module 3
RETAIL MERCHANDISING AND CRM
BY Jayanti R Pande
MBA free notes pdf download
JRP MBA notes
Free RTMNU Marketing notes by Jayanti Pande
This document provides an overview of key concepts in marketing management. It discusses the marketing process, scope of marketing, core concepts like segmentation and the marketing mix (4Ps). It also covers new product development stages, classification of new products, product life cycle, and factors influencing distribution decisions. The document is an introductory guide to understanding markets and the marketing function in businesses.
Merchandising involves identifying the right products for customers, sourcing products, and ensuring products reach customers. It aims to provide the right products, in the right quantities, at the right place, time, and price. Successful merchandising involves forecasting demand, planning inventory levels, and achieving the right product mix to maximize sales and profits. The process involves multiple departments working together on merchandise planning, purchasing, distribution, pricing, and sales.
For more course tutorials visit
www.tutorialrank.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________.
• style
• theme
• trend
• pattern
The document discusses product life cycles and product development. It notes that there are four stages in a product life cycle: introduction, growth, maturity, and decline. It also discusses two approaches to product development - modifying existing products and developing new products. Branding is defined as differentiating a product through things like names, symbols, or designs. The key advantages of branding for both producers and consumers are creating product recognition and assurance of quality.
This document provides an overview of merchandising at Nine West Retail Stores. It discusses the retail footwear industry, Nine West's company background and growth, their merchandising organization structure, and the merchant decision process. Key points include that Nine West was founded in 1977 and had over 7,000 retail stores globally by 1996. Their merchandising organization was divided regionally with retail directors overseeing 50-60 stores each. Merchant incentives were based on sales goals and company earnings. The merchant decision process took around 10 months and involved demand forecasting, seasonal budgeting, product selection, pricing strategies, and markdowns. Recommendations focused on expanding into lifestyle products through acquisitions or licensing.
This document contains 30 multiple choice questions that appear to be from a marketing exam. The questions cover various marketing topics like the 4 P's, segmentation, product life cycle, advertising, and new product development.
This document contains 30 multiple choice questions that appear to be from a marketing exam. The questions cover various marketing topics like the 4 P's, product life cycle, market segmentation, marketing strategies, and new product development.
FOR MORE CLASSES VISIT
www.mkt571edu.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________. • style • theme • trend • pattern 2. A firm should use undifferentiated marketing to promote its products when: • the market shows several natural segments. • it wants to appeal to multiple market segments. ---not sure • it wants to customize its products for each consumer. all consumers have roughly the same wants and preferences. 3. The marketing department of StyleWheel Inc., a manufacturer of luxury cars, initiates intensive marketing efforts prior to the launch of a new mode
This document discusses channels of distribution and factors that influence the selection of distribution channels. There are direct and indirect channels, with indirect having one, two, or three levels involving middlemen like wholesalers or retailers. The selection of a distribution channel depends on product-related factors like value, complexity, and perishability, company-related factors like finances and desired control, competitive factors like what competitors choose, and market-related factors like nature, size, geography, and quantity purchased. Environmental factors like trade policies and the economic climate must also be considered.
FOR MORE CLASSES VISIT
www.mkt571genius.com
1. A fundamental and distinctive mode of expression that appears in a field of human endeavor is called a __________. • style • theme • trend • pattern 2. A firm should use undifferentiated marketing to promote its products when: • the market shows several natural segments. • it wants to appeal to multiple market segments. ---not sure • it wants to customize its products for each consumer. all consumers have roughly the same wants and preferences.
This document contains a final exam guide for an MKT 571 class with 30 multiple choice questions covering various marketing topics, including the 4 P's of marketing, segmentation, product life cycles, advertising, and new product development. The questions test understanding of fundamental marketing concepts and terms.
Fashion trends and consumer buying habbitsRafay Mazhar
This document summarizes research conducted to inform the marketing strategy of an upcoming clothing brand. A survey of 50 students aged 18-25 was used to identify key fashion trends and consumer preferences. Variables like preferred styles of shirts, pants and tees, pricing, colors, and environmental concerns were examined. Statistical tests of hypotheses around preferences for items like jeans and t-shirts were performed. Multiple regression analysis revealed several significant variables that influence buying habits, such as preferences for certain lower styles, colors, and fits.
This document provides an overview of marketing tools and concepts. It discusses marketing and defines it as communicating the value of a product or service to customers for the purpose of selling it. It also outlines the marketing mix, including the traditional 4Ps of product, price, place, and promotion. Finally, it briefly introduces the concept of product life cycles.
The document discusses retail merchandising and inventory planning. It outlines the key aspects of merchandising including having the right product, place, quantity, quality, price, mix and time. It describes merchandising hierarchies from division down to brand, style and options. Maintaining the proper open-to-buy levels and performing markups and markdowns calculations are also discussed to ensure the right inventory levels are kept.
This document discusses merchandise planning for a large retail company with 800 stores across Asia. It outlines the key steps and factors involved in effective merchandise planning, including setting location, time, and merchandise hierarchies; creating assortment, options, and open-to-buy plans; conducting periodic analysis; and integrating planning across departments. The planning process aims to optimize sales performance, margins, and inventory levels while achieving business goals.
This document discusses different types of channel intensity and distribution patterns for products and services. It defines intensive, selective, and exclusive distribution, which vary based on the number of intermediaries and outlets used. Intensive distribution uses all suitable outlets for complete market coverage, while selective distribution limits outlets to select good partners. Exclusive distribution gives protected territories to distributors. The document also discusses integrated distribution, dual distribution, and the increasing role of e-commerce in product sales. It notes services typically use direct distribution from provider to consumer or industrial user.
Merchandising involves methods to promote product categories both in and outside of stores. It includes micro merchandising of space allocation, cross merchandising of displaying products in other categories, and visual merchandising to engage consumers. Effective merchandising uses primary, secondary, and impulse displays strategically placed. Impulse purchases account for 75% of confectionery sales and are driven by unplanned purchases at the point of sale. Maximizing availability, visibility, and accessibility of impulse purchase items through optimal product placement and eye-catching displays can boost such sales.
the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals...
chapter 1 define marketing, propose direct and indirect factors by explaining marketing process, a brief comparison between selling and marketing concepts.
Hospitality marketing mix .
RTMNU 4th sem MBA
Subject - Retail Sales Management & Services Marketing [ Marketing ]
Module 3
RETAIL MERCHANDISING AND CRM
BY Jayanti R Pande
MBA free notes pdf download
JRP MBA notes
Free RTMNU Marketing notes by Jayanti Pande
This document provides an overview of key concepts in marketing management. It discusses the marketing process, scope of marketing, core concepts like segmentation and the marketing mix (4Ps). It also covers new product development stages, classification of new products, product life cycle, and factors influencing distribution decisions. The document is an introductory guide to understanding markets and the marketing function in businesses.
1. The document discusses various aspects of consumer behavior including the buying process, perceived risk, influence of family life cycle, new urban families, industrial consumer behavior, and differences between individual and industrial consumer behavior.
2. Key aspects of marketing research are covered such as the research process, design, analysis methods, and preparing the marketing research report. Different types of marketing research are also discussed including new product launch research, advertising research, customer satisfaction research, and competitor analysis research.
3. Distribution and retail store image research methods are summarized as well as how to understand results, draw conclusions and communicate findings in a marketing research report. The document provides an overview of important consumer behavior and marketing research concepts.
This document provides an overview of merchandising management. It defines merchandising as planning the marketing, promotion, and sale of retail products. The key components of merchandising management are determining the appropriate product assortment, price, range of products, and store layout. Merchandisers must consider customer demands and trends to effectively buy and display merchandise. The roles of merchandisers and buyers include planning purchases, selecting vendors, pricing products, and ensuring adequate inventory levels.
The document discusses various aspects of design management and retail merchandising. It defines key terms like window display and visual merchandising and explains their importance in retail. It discusses techniques used for window displays, in-store design, and effective advertising campaigns. It also covers topics like store planograms, merchandising philosophy, analysis for developing sales forecasts, and determining merchandise requirements. The overall document provides an overview of best practices and strategies for retail design, merchandising, and inventory planning.
The document discusses various topics related to business-to-business marketing segmentation and the purchasing process. It describes how purchases can be segmented based on complexity and corporate impact. It also discusses the benefits of e-procurement, reverse auctions, and centralized versus decentralized purchasing. Additionally, it examines the different roles that individuals can play in the buying center, including initiators, influencers, gatekeepers, deciders, purchasers, and users. Finally, it outlines factors like risk reduction, selective information processing, and confronting uncertainty that influence the purchasing decision.
The document outlines a 5-step process for selecting target markets: 1) Identify targeting strategy, 2) Determine segmentation variables, 3) Develop profiles, 4) Evaluate segments, 5) Select markets. It also discusses developing sales forecasts using methods like executive judgment, surveys, time series analysis examining trends, cycles, and seasons, and regression analysis relating sales to economic indicators. Market tests are conducted to measure consumer response to new products in test areas.
The document outlines a 5-step process for selecting target markets: 1) Identify targeting strategy, 2) Determine segmentation variables, 3) Develop profiles, 4) Evaluate segments, 5) Select markets. Key variables include demographics, geography, psychographics, and behavior. The process involves profiling segments, estimating sales potential and costs, and selecting markets that are attractive and fit the company's capabilities. Sales forecasts use methods like executive judgment, surveys, time series analysis of trends, cycles, and seasons.
Product development involves decisions around what to manufacture, packaging, pricing, and sales. The product planner identifies customer needs, aligns capabilities with market demands, and determines if a product is ready to launch or needs more information. New product development consists of creating ideas, evaluating sales potential and profitability, designing production facilities, and marketing the product. The stages include generating ideas, screening ideas, assessing commercial feasibility, product design/evaluation, test marketing, and launching the product. Product failure occurs when a product does not meet sales and profit targets due to declining volume, margins, or higher than expected costs.
This document discusses analytics for fast moving consumer goods companies. It describes how analytics can help FMCG manufacturers better understand changing consumer behavior by deriving predictive insights from consumer data. It provides examples of different types of analytics including customer analytics, marketing analytics, operational analytics, in-store operations analytics, supply chain analytics, and predictive analytics. It also summarizes two case studies, one describing how PepsiCo used consumer conversation analysis to develop their Bubly sparkling water brand, and another describing the successful "Share a Coke" marketing campaign run by Coca-Cola in Australia.
RTMNU 4th sem MBA
Subject - Retail Sales Management & Services Marketing [ Marketing ]
Module 3 SUMMARY
RETAIL MERCHANDISING AND CRM
BY Jayanti R Pande
MBA free notes pdf download
JRP MBA notes
Free RTMNU Marketing notes by Jayanti Pande
This document provides an overview of key marketing concepts including the marketing concept, marketing environment, market research, demand forecasting, consumer and organizational buying behavior, marketing mix, product life cycle, new product development, distribution, promotion, personal selling, and pricing decisions. It also compares selling and marketing orientations and discusses factors influencing marketing communications.
The document summarizes key aspects of retail strategy and strategic planning. It discusses McDonald's target market as families and individuals seeking inexpensive, convenient food. McDonald's format is franchising fast food restaurants with standardized operations. McDonald's competitive advantages include speed, consistency, and brand recognition from locations worldwide. The summary then outlines the strategic planning process, including defining the business mission, conducting a situation audit of the market and competitors, identifying strategic opportunities like market penetration, and establishing specific objectives.
Kotler's Marketing Management: Connecting with CustomersNadia Tantuco
The document discusses the importance of connecting with customers for effective marketing. It outlines that (1) good marketing starts with strong customer relationships built on trust and loyalty over time, (2) understanding how consumers think and feel is key to offering value tailored to each customer segment, and (3) success in business markets requires understanding organizational needs, resources, policies, and purchasing procedures. The conclusion emphasizes that good marketing is based on thoroughly understanding target customers and satisfying their needs better than competitors.
The document outlines the key objectives and concepts related to personal selling and sales promotion. It discusses the role of salespeople, the four sales channels, and trends in personal selling like relationship and consultative selling. The document also describes the three basic sales tasks, the seven steps in the sales process, and the seven functions of a sales manager. Finally, it discusses the role of ethics in personal selling and provides an overview of consumer-oriented and trade-oriented sales promotions.
Introduction to Marketing management By Nitin ShekapureNitin Shekapure
This document provides an overview of marketing concepts. It defines marketing as delivering customer satisfaction at a profit. The goal of marketing is to attract new customers by promising superior value and keeping current customers satisfied. Marketing deals with customers and creating value and satisfaction. Market segmentation involves dividing the market into groups that may require different products or marketing approaches. The benefits of segmentation include focusing on opportunities, reducing costs, and achieving competitive advantage. Key steps in segmentation include identifying variables, developing profiles, evaluating attractiveness, and selecting target segments. Potential variables for segmenting consumers or businesses are also outlined.
This document provides an overview of strategic marketing planning. It begins with defining key marketing terms and concepts. It then covers analyzing the marketing situation and identifying target markets through research. The bulk of the document outlines developing a marketing plan, including determining strategy and tactics. It discusses the marketing mix of product, price, place, and promotion. Finally, it briefly mentions controlling the marketing plan through audits, benchmarks, and key performance indicators.
This document is a thesis submitted by Milan Kanti Mahato to Integral University in partial fulfillment of an MBA degree. It examines the product promotion strategies of UPL, an agrochemical company, in Gorakhpur District, Uttar Pradesh, India. The thesis contains declarations signed by Mahato and his advisor, as well as acknowledgements, table of contents, and the beginning of the introduction chapter, which provides background on UPL, including its manufacturing, R&D, customer support, product development, and environmental practices.
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
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- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.
Explore, download, and share invaluable insights made by Solvd!
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2. WHAT IS RETAIL RESEARCH
Retail research means studying customers' psychology about products
pertaining to their daily necessities,asking for comments from them about
a particular product and revert the same back to the manufacturer for
changes/improvement to regain market share.
Since retailers have direct contact with the ultimate customers, retail
research is of utmost importance to upgrade/improve the product/shop to
enhance selling possibility.
3. PURPOSE
At Manager level,
Retail
research
help
managers
to
1.Undertake market situation analysis
2.Work at developing strategy to build competitive advantage
3.Work out specific market development programmes
4.Implement the strategy with measurable objectives
4. At retail level,
i. concept testing
ii. Business feasibility analysis
iii. Identifying correct product mix
iv. Understanding target market’s profile
v. Understanding consumer behaviour and so on.
5. TYPES OF RESEARCH METHODS
QUALITATIVE RESEARCH METHODS ( Used to find out whats is in consumer’s mind)
i. exploratory research methods
ii. Orientation method
iii. Clinical methods
iv. Individual in-depth interview
v. Focus group discussions
vi. Projective technique
6. QUANTITATIVE RESEARCH METHODS
1. Survey/ questionnaire
OBSERVATION METHODS OF RESEARCH ( relevant behaviours of customers are
observed)
i. Casual observation
ii. Systematic observations
iii. Direct observations
7. UPC
The Universal Product Code (UPC) is a barcode symbol that is widely
used in countries for tracking trade items in stores.
12 digit barcode
Purpose: to make it easy to identify product features, such as the brand
name, item, size, and colour, quantity, store type.
8. RETAIL AUDIT
It helps to ascertain the sales personnel's efficiency at the point of sale
Every two months a team of auditors from a research firm visits a sample of stores to
count the inventory on hand and record deliveries to the store since the last visit
It help the retailer to work out ways to improve customer service.
The sales for particular period can be obtained by
BEGINNING INVENTORY + DELIVIERS TO THE STORE – ENDING INVENTORY =
SALES
9. NIELSEN RETAIL INDEX
Nielsen’s auditing services cover four
reporting groups:
1. Grocery products
2. Drugs
3. Other merchandise
4. Alcoholic beverages
Contents of a Nielsen Store Audit
Report
1. Sales
2. Distribution
3. Selling prices
4. Retailer support
5. Media advertising
6. Special analyses
10. CONSUMER PURCHASE PANEL
AUDITS
the retail store audits and warehouse withdrawal services help to understand how
much the product is oving through distribution channel.
There are two methods:
Home Audit Approach : Panel member agrees to permit an auditor to check the
household stocks of certain product categories at regular intervals
Mail Diary Method : Panel member records the details of each purchase and
returns the diary by mail at regular intervals
11. BENEFITS OF CONSUMER PANEL
Provides information on sales activity, types of retail outlets on a monthly
basis
Possible to measure and understand the changes in consumer behaviour
Provide more accurate information