Kristina Miller is seeking a career that utilizes her education and work experience. She has advanced skills in Microsoft Office, customer service, public relations, sales, marketing, and administrative assistance. Her work history includes positions in 911 dispatching, customer service, administrative assistance, and law enforcement communications.

1. Kristina Miller
1148 Hatlee Trace Tallahassee, FL 32304
(850) 661-3023
Kmiller2186@gmail.com
Education
Tallahassee CommunityCollege,Tallahassee,Florida
Criminal Justice,Deferred
CourseworkinCriminal Justice
Objectives
My objectiveistouse my educational andworkexperiencestoobtainagainful careerina fieldthatwill
allowme to use these experiencestobettermyemployer'smissionandgoals.
Summary
ExperiencedAdministrativeAssistantwhoexcelsatanalyzing,prioritizingandcompleting tasksina
professionalmanner
Strongorganizational,technical andanalytical skills
Multiple commendationsforprofessionalismandoutstandingcustomerservice
Professional Skills
Telephone SwitchboardOperator:Advanced
Multi-ChannelRadioOperator:Advanced
PublicRelations:Advanced
CustomerService:Expert
Enhanced911 Console Operator:Intermediate
MS Office Programs:Advanced
SalesandMarketing:Expert
EmploymentHistory
911 Direct,Tallahassee,Florida
Office Administrator,August 2015-Present
I workin an office environmentwheremydutiesinclude Administrative Assistantresponsibilities
(answeringcalls,takingmessagesformanagement,preparingcorrespondence,etc.) aswell asassigning
workordersto fieldstaff,followingupwithfieldstaff toensure workiscompletedinatimelymanner,
updatingclientsonthe progressof the workcompletedviatheirsoftware programs(VendorWeband
PPW),preparinginvoices,marketingourservicestopotential clients,andrecruitingnew fieldstaff.
Automated HealthSystems,Tallahassee,Florida
Choice CounselingSpecialist,January2014 - July2014
I workedina call centerenvironmentassistingFloridaMedicaidrecipientswithselectingaManaged
Medical Assistance plan.Ialsoprovidedrecipientswithpertinentinformationabouttheircasesand
directedthemtothe properagenciesforfurtherinformation.Idocumentedeachcase usingan
integratedcomputerprogram(HealthTrack),andIobtainedcase informationthroughthe use of the

2. state integrated system(FLMMIS).
Enterprise Holdings,Tallahassee,Florida
Driver, January 2013 - January 2014
I workedforthe RemarketingdivisioninTallahassee drivingsold,flushed,anddeletedunitsfromthe
vehicle fleettotheirassigneddestinations.
FloridaDepartment of Corrections,Tallahassee,Florida
EAC Duty Officer,May 2010 - February 2013
The EmergencyActionCenterisoverseenbythe Bureauof SecurityOperations.ThisBureauprovides
oversightof securitypracticesandproceduresatall of Florida'scorrectional institutions.Myjobduties
include collectinginformationfromthe fieldregardingseriousincidentsanddisseminatingthat
informationtoexecutive staff viatelephoneandBlackboard,anintegratedpagingsystem.Myjobduties
alsoinclude completingwarrantsandbackgroundchecks,aswell asenteringandcancelingwarrantsfor
escapedinmatesviaNCIC/FCIC,andinitiationof appropriateincidentmanagementstepsasdirectedby
executivestaff.Inthe case of a major disasteroremergencysituations,EACintegrateswiththe
EmergencyOperationsCenterasa Central CommandCenter.EACalsoacts as the after-hoursliaisonfor
the FloridaParole Commission,andDutyOfficersare chargedwithconfirmingabsconderwarrantsand
confirmingthe statusof offendersonfelonyprobationthroughFPCforoutside law enforcement
agencies.
NEW,Crestview,Florida
CustomerCare Representative,August2009 - October 2009
I workedina call centerenvironmentansweringmulti-line telephonestoassistcustomersthathave
BestBuy BlackTie ProtectionPlansthatwere havingtechnicalissueswiththeirhome theatersystems
and theirappliances.Iprovidedtechnical supportandcustomercare,andI alsousedWindowsOffice-
basedsystemsandapplications toschedulefieldtechniciansforrepairs.
Leon CountySheriff'sOffice/TCCCampusPolice,Tallahassee,Florida
CommunicationsOfficer, January 2007 – September2009
My dutiesincludedprovidingthe citizensof LeonCountywithLaw EnforcementandEmergencyMedical
aidvia multi-lineswitchboardsandenhanced911.I ran driver'slicenses,vehicle tags,boats,guns,and
otherarticlesthroughNCICandFCIC; I alsoenteredstolenvehicles,vessels,guns,andarticles,aswell as
missingpersons,andIalsosenthitconfirmationsonstolenitemsandmissingpersons.Ialsodispatched
unitsto callsviamulti-channel radiocommunications,andassistedthe CountyJail withvarioustasks
whenneeded.While atTCC,I alsosetup servicesforstudentswithspecial needsandkepttrackof any
lost-and-founditemsthatwere turnedinfromthe campus.