1. John Tuzon Cailao
E-mail address : nohj1003@gmail.com
Profession : Process Developer/Photographer
Contact number : +639231511084 / 02 801 9828
Address : Pilar, Las Piñas City Philippines 1740
Age : 30
Civil Status : Married
Citizenship : Filipino
Date of Birth : October 3,1985
Religion : Born-Again Christian
To continue my career with an organization that will utilize my MANAGEMENT,
SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.
Qualifications
 Proven experience in collaborating with senior management for business and
strategic plans.
 Proficient in Microsoft software application
 Ability to work in a past face environment
 Team Player
 Have a positive and progressive work attitude with discipline and right motivation
to develop as an individual
 Highly motivated and Independent-minded
 Strong verbal and written communication in English
 Certified Medical Transcriptionist Certificate No. CLN-NQ-0435942
Work Experience
Process Developer
Genpact Philippines – Northgate Cyberzone Alabang Muntinlupa City
November 9, 2011 – present
Responsibilities:
 Perform outbound and inbound calls
 Supervise team in the absence of Team Leader
 Provide floor support, learning sessions, coaching & feedback to
agents.
 Take escalation calls and assist in driving metrics of the team
 Process Accounts Receivables, Collection/Billings
 Adjustments and write offs from medium to complex transactions in
the with clients polices and procedure.
 Monitor performance and quality scores of teams.
Projects Involve:
 Mentor – Mentee Synchrony Bank (Mentor)
Genpact Philippines 2014 – 2015
 SEAL OUTBOUND TEAM GE Capital Retail Bank
Genpact Philippines 2013 – 2014
Top 15 collectors

2. Fraud Analyst
Convergys Philippines CVG 1
Salcedo St cor. Ayala avenue Makati City
Responsibilities:
 Perform outbound and inbound calls
 Completing very detailed work with a high degree of accuracy
 Correspond with current customers who may have fraudulent
activity on their accounts.
 Utilizes Internal/external data to identify risky behaviours and
propose strategies to minimize fraud exposure.
 Adjusting multiple demands, shifting priorities and rapid change
 Ensure confidentiality of all information connected during
investigation.
Customer Service/Technical Representative
Sutherland Global Services
Tier 2
Capitol Pili Camarines Sur
Responsibilities:
 Received incoming calls and answer customer’s inquiries
 Great customers warmly and ascertain problem or reason for calling
 Answer question and suggests solutions in relation to products and
services
 Compile reports on overall customer satisfaction
 Walk-though customers to install/uninstall anti-virus software
 Take escalation calls and assist in driving metrics of the team
Seminar and Training Attended:
JOHN MAXWELL: Leadership Training 2016
GCFPi Parañaque City Philippines
Medical Transcription Training 2015
OTSI inc. Las Pinas Philippines
LEAN Six Sigma Training 2014
Genpact Alabang Philippines
Data Privacy Training 2014
Genpact Alabang Philippines
Anit-Money Laundering 2014
Genpact Philippines
SKILLS: PHOTOGRAPHY | Adobe Photoshop
EDUCATION:
De La Salle University – College of St. Benilde
Post Graduate Diploma / Master's Degree in Human Resource Management |
Taft avenue Manila Philippines
University of Nueva Caceres
Bachelor's/College Degree in Economics | Service Awardee

3. J. Hernandez Ave Naga City Philippines
Ocampo National High School | Philippines
Service Awardee
San Francisco Ocampo Camarines Sur
Personal References:
Engr. Arnold Ordiales
Servoelectric Inc
Unit 2102 Cityland 10 Tower 2 HV Dela Costa St.,
Salcedo Village Makati City (+63) 922 834 2601
Ms. Martina Ann Apines
Portfolio Control Manager
Genpact Philippines
5th flr Plaza A bldg. Northgate Cyber zone,
Alabang Muntinlupa City (+63) 915 795 6253
Ms. Gem Garcia
HR Assistant Manager
Genpact Philippines
5th flr Plaza A bldg. Northgate Cyber zone,
Alabang Muntinlupa City
(+63) 792 2500 ext. 2539 / (+63) 792 2539