This resume is for Fadi Nadra and outlines his professional experience, skills, education, and interests. For his professional experience, he has held several roles relating to quality assurance and customer service for various companies since 2010, most recently as a Senior Quality Specialist at Sutherland Global Services since 2015. His skills include organizational abilities, fluency in Arabic, English, and French, proficiency in Microsoft Office, and strong communication skills developed through his customer service experience. He has a Bachelor of Commerce degree in Business Management from the University of Alexandria and is Lean/Six Sigma certified through Sutherland. His interests include sports like basketball and football as well as music.

1. Fadi Nadra
Resume
 Professional Experience
 Senior Quality Specialist Order Processing (Master QA)
 Sutherland global services. Chennai (India) Since October 2015
 Master QA on new project (Audit the Auditor).
 Provide feedback based on the findings.
 Provide visibility to leadership through reporting.
 Senior Quality Specialist Order Processing (OP Dell)
Sutherland global services. Dell Casablanca (Morocco) Since October 2014-
October 2015
 Perform quality testing on order processed.
 Update details in the QC log/system.
 Pay attention to the data accuracy processed in order by the agent.
 Check if agents well verified of credit limits and export license.
 Provide feedback to production staff on error committed.
 Provide visibility to leadership through reporting.
 Subject Matter Expert ( SME)
Sutherland global services .Bell Alexandria (Egypt) October 2013 - October 2014
 Assist agents by providing the knowledge and expertise in the account.
 Handle supervisor calls.
 Responsible of multitasks as stats, schedule and escalations.
 Provide Huddles with process updates and refresh.
 Technical support consultant
Sutherland global services .Bell Alexandria (Egypt) May 2011 - October 2013
 Technical support agent for business telephone lines.
 Troubleshoot with the customer the business line and create ticket if
required.
 Travelled 6 month to Chennai India as backup team for Bell Canada.
 Sales and support consultant
Stream global services . Expedia/Hotels.ca Cairo (Egypt) May 2010 - May 2011
 Book hotels reservations for Canada and France customers.
 Support after booking by answering all reclamation regarding the booking.
 Receptionist
Four seasons hotel Alexandria (Egypt) May 2008 - May 2010
 Welcomes visitors by greeting them, in person or on the telephone;
answering or referring inquiries.

2.  Directs visitors by maintaining employee and department directories; giving
instructions.
 Contributes to team effort by accomplishing related results as needed.
 Representative (tour leader)
Expedia/Hello travel Hurgada (Egypt) 2005 - 2007
 Escort group to hotel and assists with check in and room accommodations.
 Gather participants to a meeting area to distribute guidelines and provide
all information required.
 SKILLS
 Organizational/managerial skills
Innovative worker with strengths in management, staffing, coaching, and career
development. Detail-oriented manager who payee meticulous attention to all
Tasks, responsibilities and direct reports.
 Languages
- Arabe: Mother tongue
- english (fluent)
- French
 Computer Skills
Microsoft Office (Word, Excel,
PowerPoint), Access. TIMremedy,
Citrix, outlook.
 Communication Skills
Excellent communication and customer service skills gained from my work
experience as a technical support agent, a communication supervisor and senior
quality.
 EDUCATION
 Math High school diploma
Saint Marc languages school
 Bachelor of Commerce
University of Alexandria 2003 - 2008
Business management department
 LEAN YB SIX SIGMA
Sutherland

3.  INTERESTS
Sports
basketball,football.
Music
Music is my passion.