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ResumeFabiolaMedina2014
- 1. Education + 52 (133)1464 1370 famevi@gmail.com Linkedin English -> http://mx.linkedin.com/pub/fabiola-medina/20/708/75/en Spanish -> mx.linkedin.com/pub/fabiola-medina/20/708/75 Universidad de Guadalajara 2000 Computer Engineer Professional permisison: 3645890 ITESO 2008 Diploma Business Administration 120 Horas Project Management Preparation - PMBOK 2008 -2012 Skillport Institute, Hotel Presidente - Guadalajara Project Management Fundamentals Project Risk Management Determining and Managing Requirements Common Project Problems Troubled Project Recovery Negotiation Contracts and Procurement Best Practices People Manager courses 2010 -2012 Harvard Manage Mentor, Hewlett Packard Education, ITESM Campus Guadalajara, Hotel Presidente - Guadalajara Leadership Creating high performance teams Coaching for improvemente performance Creative Solving Problem Versatile reply Effective Presentations Service Excellence Manager, your role at supporting compliances Process Management courses 2005 Harvard Manage Mentor, Hewlett Packard Education, Hotel Presidente - Guadalajara Process Improvement Iso 9001-2002 Certification Knowledge Management SIPOC Thinking out of the box Follow the Sun process Other Courses 2005 - 2014 Amity Institute - USA, Hotel Presidente - Guadalajara, Digitrain, ITESM, UDG US Social Studies ESL - English course, Los Angeles, California, USA. Creating Success for the Beginning World Language Teacher - Baltimore, Maryland, USA Adobe Suit (Photoshop , After Effects, Illustrator, InDesing) Alfresco (Enterprise Content Management ) Marketing focalized in Education Final Cut Marketing Community Manager course Villaseñor Fabiola MedinaFabiola Medina About me International Experience Volunteer work during 2002-2003 school year at Sudbrook Magnet Midd- le School, in Baltimore, MD, United Sta- tes of America. Spanish as a second lan- guage professor assistant, teaching the language and sharing Mexican culture. From 2003 to 2012 working in a global en- vironment, coordinating efforts with people located in different countries (USA, Ger- many, India, Romania, among others). In year 2002 I took the ESL program for 6 months in Los Angeles, California, USA. Languages: Fluent English, Spanish (native language). I love to enjoy what I do. I like respon- sability, compromise, to teach and learn from everyone, being a promoter of colla- boration, motivation and respect. I belie- ve on the value of all people and the con- tribution of each one. I love to work on creative projects and, at the same time, I like to be analytic and to create processes. I like to work, to read, to enjoy nature and to spend time discovering new things. I enjoy to spend time with my family and our dogs. Recognitions • 2001 - Best evaluated Supervisor ac- cording to the Voice of the Workforce Survey performed yearly by an external inertnational agency for HP. • June 2004 - Amity Institute acknowled- gement to my activities as a volunteer in the United States. • Six consecutive years with the best ra- ting for each position carried out at HP at the time of each evaluation. • October 2007, 2008. Awarded as the best team working across Hewlett Pac- kard’s HP.com Euro- pe, Asia and the Americas regions. • March 2009 - Acknowledgements for ISO 9000-2001 Certification and Knowledge Management for Hewle- tt Packard’s Banner-Ezbuy process. • E-Award 2010. Recognition for my per- formance as a Program Manager at Hewlett Packard. • 2011 - Certification of Appreciation ac- knowledging my contributions to the Knowledge Fair during Marketing Day. • 2014 - Recognized for the contribu- tion made on the creation of the Di- gital Strategy of Jalisco. http://www. jaliscodigital.mx/wp-content/uploads/pdf/Estrategia_Ja- lisco_Digital_2014-2020.pdf, page 132.
- 2. Fabiola Medina Villaseñor- Cellphone: +52 (133) 1464- 1370 - Email: famevi@gmail.com Work experience Secretary of Innovation, Science and Technology (Government of Jalisco) June 2014 - ? Director of image and special projects . I nstallation, configuration, customization, socialization and training of an enterprise content managment system; an online collaboration open source tool with the objetive to connect the Secretary of Innovation with 19 public organisms wich includes 17 Universities and the Social Comunication Department of the Goverment of Jalisco (http://colabora.utj.edu.mx/share/ - user demo_colabora/ pw: demo). P articipation on the creation of the Digital Strategy of Jalisco (http://www.jaliscodigital.mx/) as a Project Manager of visualdeli- verables (videos, logotype, brochure, website) and the revision of the complete project. See more here: http://www.jaliscodi- gital.mx/. C reation of TV spots using Adobe After Effects and Final Cut (http://sicyt.jalisco.gob.mx/prensa/videos , https://www.dropbox. com/sh/4lhxsybq8bynhjt/AACNca5VuFQijGZ1N9TUsWdTa?dl=0). C reation of the Communication Strategy of the Secretary of Innovation, Science and Technology of Jalisco. Technifying the process to collect information with the purpose to socialize through diverse communication channels. C reation of the end to end process related to standarize the image for public schools. This task involved the develo- pment of manuals of identity for public organisms (OPDs) - 13 technological institutes , 2 Technological University and the School of Restoration and Conservation-. I also created the validation process wich connects OPDs-Se- cretary of Innovation and Goverment of the state of Jalisco. I mage creation for various events (banners, certificates , website publication, t-shirts , animated presentations , among others). D evelopment of a system of indicators (metrics) for monitoring administrative and financial efficiency. A tmosphere workshops, hallways and classroom computing design for the implementation of a program between the MIT Enterprise Forum Mexico and Technological Institute of Zapopan. P articipation in the creation of the project office of the Secretary of Innovation, Science and Technology. P articipation on the digitalization project of the state of Jalisco. Universidad Tecnológica de Jalisco (Public University) September 2012 -May 2014 Director Following areas were under my responsability: Extensión Universitaria wich includes: attracting new students, marketing, events, university press, medical area, culture and sports department; as well as the business incubator of the University and IT Support team. I increased the school enrollment by 35% compared with historical data. Budget inverted during this period was the lowesuu- pon stadistics. I doubled the number of visits to University official facebook in 3 weeks. I improved the institutional image through the implementation of manual of identity which included a new logotype, a shield, a new website (http://utj.edu.mx/). All diffusion material was created under these guidelines P ositioned the University through different media: e-mail marketing, university events, generating notes, inviting celebrities to the institution, internet, youtube, etc. various videos created or managed by me, for the University and Jalisco Goverment: (hhttp://www.youtube.com/user/OFICIALUTJ, http://www.youtube.com/coecytjal) I mplemented an online collaboration system: http://colabora.utj.edu.mx/share/ (demo_colabora user, pw: demo). I worked throughout development, from research robust Open Source system, installation, socialization, content creation. Same imple- mentation was done for Coecytjal (Jalisco Goverment). Hewlett Packard December 2010 - September 2012 Hp.com Supervisor Hiring, supervision and evaluation of performance of a team composed of 28 people working on 5 different processes including: Web Developers, Graphis Designers, Publishers, SEO & Search Specialists; creating multidisciplinary teams through cross-training and documentation, resulting in the enrichment of the operations, and favoring an environment of collaboration and respect. Among the relevant activities that stood out and were performed by the teams under my supervision I can mention: HP’s United States main homepage update (http://www8.hp.com/us/en/home.html), launching and maintenance of corporate news (Newsroom), in- ternal search engine management (Search), search ranking of websites (SEO), as well as website developers special duties such as the creation of registry forms aimed at events and promos. This position required coordination and cooperation in a global scale, interacting with different leaders across HP locations in Europe, Asia and the United States as we worked on setting up the Follow the Sun model, this in order to assure the proper running of the operations in a global manner, as one single team. Achievements: C oordinating the launch of new Hewlett Packard CEO (Meg Whitman). L unching of the new look and feel of the HP.com portal in more than 5,000 pages, including the United States’ homepage, creating a semi-automated process in order to speed up the launching process. C arry into effect of the new Follow the Sun model to ensure a 24/7 coverage of the processes for which I was res- ponsible, this through coordination with operations across Europe and Asia, aligning of metrics on various geogra- phic locations, calculation of these metrics in a global manner, and engaging in a Handover methodology to secure the continuity of work across different time zones.
- 3. Fabiola Medina Villaseñor- Cellphone: +52 (133) 1464- 1370 - Email: famevi@gmail.com Hewlett Packard August 2009 - December 2010 Program Manager Coordination of diverse Software projects for customers located in the United States. From registry form development di- rec- ted to events and promos to special projects intended to integrate specific functionalities on websites which require pro- gram- ming. It was necessary for this position to coordinate a development team and the stakeholders, it was important to en- sure the data flow amongst different databases, such as PRT and Siebel, and also coordinating the delivery of reminders to registered audiences to an event two days before and two hours before it took place, in addition to the creation of automated reports directed to Stakeholders to keep them informed at all times of the attendants choosing to register for their campaigns. Major achievements: D uring my time in this position, I proposed an improvement and cost reduction project, which was approved and which I led until its consolidation, among the activities I carried out was the financial analysis to prove savings of more than 164 thousand dollars a year for the company and guaranteed a smooth transition avoiding any negative impact on the operations. N ew high-specialization job positions (web developers) were created in Guadalajara, Jalisco based on my proposal of transitioning these positions from the United States and Argentina to Mexico, resulting in 5 highly qualified jobs being generated in our country. I organized, documented and implemented the methodology to follow across this organization through the crea- tion of a dedicated Sharepoint. I proposed a new In-House payment model through memberships for our clients, which resulted in savings on the operational expenses and likewise, based on this new model, our clients were also able to reduce their own prices. Hewlett Packard December 2003 - August 2009 Web publisher leader Experience working as a part of a global team where members were located in different time zones: Germany, India, Rumania and Mexico. Creation and publication of banners on HP sites all around the world (EMEA, APJ, LAR regions, Canada and United States) was part of my duties, as well as representing and leadering the mexican team, monitoring performance and keeping track of efficiency metrics. I worked alsoonthe implementationof anonline e-commerce platform calledezbuy andwere oncharge to traing new members. Some achivmentes. R evenue generated during February 2009 by HP distributors integrated under the Ezbuy program were $26.392 million dollars F rom 2004 to 2009: Quality Single Point of Contact and responsible for the ISO certification process of the Banner-Ezbuy process at HP. F ormulation of the tool to calculate global metrics. Implementation of the Follow the Sun model, Handover process, with counterparts located in Europe and Asia. I had the opportunity to train all team members in México not only in the process but with a philosophy of collabo- ration work More Experience December 2003 - August 2009 Project manager, tech support – web publishing - teacher P rofessor at Universidad Internacional, in Guadalajara, Jalisco, México. T ech Support and tester for IBM P roject Manager for MEVI Communication P rofessor assistant at Sudbrook Magnet Middle School in Baltimore Maryland, USA. Work experience