1. 8560 S. Yates,2N
Chicago, Il 60617
312-405-0899
donnaedwards237@tcpstudent.org
Donna Marie Edwards
Highly driven and motivated with over 25 years of Customer Service and Coordinator
skills. Work well under pressure with others and I am a Team player.
EXPERIENCE
Clerk of the Circuit Court of Cook County, Chicago,llinois
Payroll Auditor
07/13/2006—11/30/2011
• Responsible for daily printouts of about 1,500 employees out of 7,500 employees.
• Compare them to the system timekeeper’s print outs to check to make sure it is error
free.
• If there are errors, follow up with 3 other Auditors to ensure accuracy.
• Also responsible for Field Audits for about 4 different departments some in the Daley
Center and some in scattered locations around the city at least at least once a month
• Filing, data entry, and the last year, we began Cross-training with the Payroll clerks to sit
in at their desks while they were either on Vacation or Personal Days or sick days.
• Also sat the in Clerk of the Courts Main Office/Human Resources light Receptionist
duties while the Administrative Assistant was off or out to lunch on vacation or when the
office was shorthanded
Mayer, Brown, Rowe and Mawe Lawfirm, Chicago, IL
Technical Services Dispatcher
03/99-01/04
• Created and tracked all incoming calls from various Users Nationally and International
• Followed up with end users for resolution to ensure the calls were closed by the end of
the day. Handled about 35 to 100 calls on a daily basis. Forwarding calls to Hardware
and Software Technicians. Handling of light password changes. Working via Imanage
and Dk Desktop. Printed out Crystal Reports at the end of the month to compare how
many calls were received and closed with how many were left open and how long did
the service calls take to close. Using Word 98 and Microsoft Outlook 98.
CNA Insurance, Chicago, Illinois
Technical Coordinator(Consultant)
12/97-12/98
• Handled Desktop service inquires from all users National and International Ordered
Computer parts from vendors such as IBM, Hewlett Packard and Compaq. Handling of
about 20 to 30 calls a day along with 3 other coordinators. To assure the parts delivered
in a timely fashion along with following up with the Customer to assure the parts were
delivered in a timely fashion and to assure the parts were working properly
• Acted as a Liason between the Employees and the Vendors. Scheduled appointments to
have parts delivered or installed. Also ordered printers as well as parts as well

2. 8560 S. Yates,2N
Chicago, Il 60617
312-405-0899
donnaedwards237@tcpstudent.org
Donna Marie Edwards
Harold Washington Junior College,
Associates in Liberal Arts in May, 1988
Skills
Microsoft Excel 2007 Class, Light Microsoft Word 2007 Class

3. 8560 S. Yates,2N
Chicago, Il 60617
312-405-0899
donnaedwards237@tcpstudent.org
Donna Marie Edwards
PROFESSIONAL REFERENCES
Margaret Bryant
Auditor Assistant Manager
Clerk of the Circuit Court
69 W. Washington
Chicago, Ill 60601
312-603-0311
Joann Page
Administrative Assistant
Provident St Mel
Chicago, Il.
312-919-7508
PERSONAL REFERENCES
Jennifer Jackson
Chicago Public Schools
32 N Clark
Chicago, Ill 60601
773-865-3558
Brenda Erby
9429 S. Normal
Chicago, Il 60619
773-659-9530
Casemmie Cole
P.O .Box
Kankakee, IL
312-515-7812