Suraidran A/L G Sonmugam is seeking a position that enables professional growth and achieving organizational goals. He has over 15 years of experience in the banking industry, specializing in managing non-performing loans. His most recent role involves supervising operations and compliance, preparing reports, and conducting field visits and audits. Suraidran holds a Bachelor's degree in Business Administration and is proficient in Microsoft Office, various banking systems, and both English and Malay languages. He references two previous managers who can speak to his leadership, negotiation, and customer service skills.

1. SURAIDRAN A/L G SONMUGAM
OBJECTIVE: To obtain a position that enables me to explore as much experience and
knowledge for professional growth. To adopt the method on the current job
situation in order to achieve organization goal.
Personal Details
Address : No. 52-1 Jalan Dutamas Seroja 2, Telephone No. : 03-6251 2348
Taman SPPK Segambut, Mobile No. : 017-302 7071
51200 KL. Email : suraidrans@gmail.com
Date of Birth : 22 Feb 1980 I/C No. : 800222-10-5293
Nationality : Malaysian Gender : Male
Marital Status : Married Religion : Hindu
Educational Background
Highest Education Second Highest Education
Level : Bachelor Level : STPM
Field of Study : Business Administration (Hons) Result : 4As
CGPA : 3.76 (First Class Honour) University : Sek. Men. Raja Ali
University : University Malaya Location : Kuala Lumpur
Employment History
Company Name : RHB Bank Berhad Consumer Recovery Centre.
Industry : Banking
Position Title : Executive
Division : Consumer Collection & Recovery
Date Joint : June 2004 till current
Work Description
1) Department : Restructuring & Rescheduling
Period : June 2004 till 2009
• Specialized in managing and monitoring Non Performing Loan (NPL) includes several
types of products such as Mortgage (Islamic and Conversional) and Overdraft
• Specialized in managing and monitoring NPL & PNPL
• Negotiate loan restructuring/rescheduling and settlement
• Reporting processes whereby to prepare monthly NPL report, variance report, status
report and attending to problem loan committee’s meeting up to board of directors.
i.e. loan > RM 10 million
• Prepare proposals and memos for management’s approval
• Prepare letter offer to borrowers based on management’s approval

2. 2) Department : Litigation
Period : 2010 till 2013
• Initiate and monitor litigation processes against Non-Performing Loan (NPL) to ensure
that timely actions is taken to intensify recovery and liaise with solicitors, court and land
office on on-going cases
• Initiate and monitor litigation processes for Civil & Foreclosure
• Monitor auction and post auction process
• Monitor written down and written off accounts to recover bad debts
• Prepare statement for bankruptcy procedure
3) Department : Internal Compliance, Shared Services, Training & Projects
Period : 2013 till present
• Supervise Command Centre’s day to day operations including Field Visit Team
(Product: Mortgage, Credit Card, Personal Loan, Hire Purchase)
• Prepare and submit weekly and monthly reports within turnaround time
• Allocate daily assignments of field accounts to field visit staff
• Monitor the visitation files to ensure they are completed within turnaround time
• Monitor the collections of field accounts.
• Attend to internal and external customer’s query & complaints
• Attend to all queries from field visits officers.
• Ensure daily cheque collections are updated in the log book.
• Prepare and analyze report for collections performance statistics, to be reviewed by HOD
• Prepare memos and proposals for administration purpose includes budgeting, compliance
circulars, etc
• Perform field visits (outstation visit) on ad hoc basis for audit purpose
• Ensure the team do not fail internal and external audits
Top Skills
Skill Proficiency
1. Microsoft Office Excellent
2. Banking System Excellent
(Advance Loan System (ALS), IMPACT, Bank Trade System, Credit Card System
(CardPAC), Banking Deposit System (BDS),
Digital Credit Recovery Management System (DCRMS) – Involved in UAT (user
acceptance test) and system enhancement project.
Language Proficiency
Language Spoken Written
English Yes Yes
Bahasa Malaysia Yes Yes

3. Additional Information
Availability : One month notice
Possess Own Transport : Yes and willing to travel
Expected Salary : RM 7,000.00 (negotiable)
Personal Strengths
1. Self motivated and results-oriented with good leadership skills.
2. Independent, outgoing and act as a good negotiator for recovery of payments from loan
defaulters.
3. Mature, self-initiative driven, able to work independently and under pressure.
4. Excellent level of computer literacy.
5. Work well in-group and customer relations.
6. Ability to learn and re-learn in a fast changing situation and willing to improve
weaknesses and adapt to other’s opinion and well with people at all level.
Referees
1. John Pragas Chinasamy 2. Sree Ganesan
Manager, Fraud Review Personal Financial Consultant,
Fraud Management MCIS Zurich Insurance.
Group Operational Risk Tel: 016-2137177
Alliance Bank Berhad
HP: 016-3239722
Tel: 03-2604 3457 (ext 3457)