This document summarizes the professional experience and skills of an individual with over 5 years of experience in requirement gathering, system design, development, testing, and production support for supply chain projects in the consumer packaged goods industry. They have led teams and taken on roles including production support analyst, offshore lead, and system analyst/developer. Their skills include technologies like COBOL, Oracle, DB2, and tools for testing, version control, and documentation. They have received awards for their work from past clients Frito Lay US and Canada.

1. Professional
Attributes
 5 years experince in requirement gathering, functional design documentation,
technical design documentation, development, offshore handling, testing and
production implementation.
 3 years experince in production support, periodic releases, post release
management, understanding business users requests and implementing
enhancements.
 Experince in handling multiple projects, leading team, team work, problem
solving & communication skills.
Skills / Tools  Project Lifecycle management
 Requirement gathering, documentation of FD/TD
 Development, Database migration, Code versioning
 Production support, root cause analysis, system enhancements.
 Testing (unit/integration/system/User acceptance testing)
 Strong knowledge of Retail, Consumer Packaged Goods (CPG) Industry
- Customer / Location / Routes / Product data management
 Strong analytics and Problem solving
 Offshore co-ordination / Team Lead
 Microsoft Excel, Word, PowerPoint, Visio
 Database - DB2, Oracle
Experience
From Jun 2014
Production Support Analyst
Project: Frito Lay Canada Supply Chain
Client: Frito Lay Canada, Toronto, Ontario
Environment:
- Programming Lang: PowerHouse (Quiz/QTP/Qdesign), COBOL, JCL, Unix
- Database: Oracle 11g, DB2
Tools:
- Toad for Oracle, FileZilla, Putty,
- Incident management: HP Service Manager
- Code versioning: Start Team, Endevor
- Documentation: Caliber
- Job Scheduler : Maestro
Mohamed Khan
Technical / System Analyst
1210-1470 Midland Ave, Toronto,ON M1P 4Z4
mohamed_khan@me.com - (647) 746 9735 / (647) 761 9735

2. Moahamed Khan P a g e | 2
Mar 2013- Jun 2014
Achievements:
 Reduced the number of recurring incidents from more than 30 per period (month)
to less than 10 per period (month).
 Create Knowledge of error documents, identifying root cause, create tools,
implement permanent fix, continuous enhancement.
 Data cleansing activities, improve system performance.
 Business user’s relationship, implementing system enhancement to reduce user’s
manual work.
 Provided training, knowledge transition, service management activities, Disastor
recovery activities, problem management, offshore coordination.
Responsibilities:
 Support business and field users by responding to business and technical
questions and resolve the production issues within SLA.
 Monitor the execution of events in production, coordinate with other teams and
escalate issues when necessary to resolve issues.
 Work on minor enhancement, co-ordinate with development team in their
development. Review before production deployment.
 Support UAT / integration testing involving multiple teams. Get sign off from
business users & document the test scenarios.
 Perform production go live activities for enhancements, provide support after go
live.
 Provide weekly project reports and status updates to team / business users.
Offshore Lead
Project: R7.5 GTIN Enhancement
Client: Frito Lay US, Plano, Texas
Environment:
- Programming Lang: COBOL, JCL
- Database: DB2
Tools:
- XPTR, VSAM, SPUFI, SORT, SYNCSORT,
- Incident management: HP Service Manager
- Code versioning: Endevor
- Documentation: Caliber
- Job Scheduler : ESP

3. Moahamed Khan P a g e | 3
Sep 2009- Mar 2013
Achievements:
Awarded the most reliable person of the project.
Developer/ On-Site coordinator/ System Analyst
Project: R7 Enhancement of Legacy Masterfiles
Client: Frito Lay US, Plano, Texas
Environment:
- Programming Lang: COBOL, JCL, Informatica
- Database: DB2
Tools:
- VSAM, SPUFI, SORT, SYNCSORT, MQ
- Testing: Quality Center
- Code versioning: Endevor
- Documentation: Caliber
- Job Scheduler : ESP, Control-M
Responsibilities:
 Review functional designs for Legacy enhancement, perform impact assessment,
create technical designs and provide estimates.
 Prepare unit test cases and perform build within estimates.
 Prepare test plans for interfaces between SAP to legacy systems. Collect inputs
from unit/integration/system test plans and get signoff from business users.
 Perform data cleansing in DB2 and performance tweaks.
 Perform production go live activities for enhancements, provide support after go
live.

4. Moahamed Khan P a g e | 4
Education
Anna university – Chennai, India 2005
Bachelor of Engineering – Information Technology
Awards /
Membership
Most RELIABLE award : R75 Frito Lay, presented by client. – 2014
Best TEAM PLAYER award : R75 Frito Lay, presented by client. – 2014
Most VALUABLE PLAYER : Infosys – 2013
References
Contact details
on request.
Karen Edwards: Senior Director, Frito-Lay US.
Rajaram Suma: Program Manager, Frito-Lay US.
Stupcanu Catalina: Program Manager, Frito-Lay Canada
Other Interest
HTML/CSS/Wordpress/SEO