Satya Prakash Parashar is seeking a role utilizing his 4 years of experience in operations, service delivery, and relationship management. He has over 3 years experience in customer care roles at Cyber Futuristics India Pvt Ltd, SEA TV NETWORK LTD, and INTELENET GLOBAL PVT LTD. He holds a Bachelor of Science degree and has completed training in computer networking, assembling, and the National Service Scheme. His skills include handling customer inquiries, team management, and preparing daily reports.

1. SATYA PRAKASH PARASHAR
S/o. Mr. Vijay Prakash Parashar Gali No. 2 Hoshiyarpur Sec-51 Noida U.P
Mobile: 09891220678, 9560514635 Email:- prakashparashar0@gmail.com
To self-actualise my potential in Operations, Service Delivery, Relationship Management. To effectively
utilize my exposure & skills for the benefit of the organization in Private sector to providing me a
challenging environment for growth.
Professional Profile
I have total 4+ years Experience in different Process; inclusive of over last 3 years’ in Bpo particularly as
a Customer Care Executive,Operational activity (Process Management, Quality, Team Management with
top organisation) in the all sector. Currently working in Cyber Futuristics India Pvt Ltd as Operations
executive in NSEZ sec-82 Noida
Professional Experience
 NOV ’14 To Till date at Cyber Futuristics India Pvt Ltd At NSEZ Sec-82 Noida
 SEP ’12 To NOV ’14 at SEA TV NETWORK LTD at 148 Manas Nagar Shahganj Agra
 JUL’11- AUG-2012 at INTELENET GLOBAL PVT LTD (SERCO BPO PVT LTD) for Vodafone Essar
at BHAWNA TOWER Agra
Academic Credentials
 Bachelor of Science, with 2nd Div from Dr. B.R. Ambedkar University, Agra, 2007.
 Two years Training of I.T.I in Electronics & Communication from Govt of utar pradesh in 2008
 Intermediate with 1st Div, U.P. Board, 2004.
 High School with 2st Div, U.P. Board, 2002.
Organisational Experience
Client Name – GAIL Gas Ltd & One97 etc.
Company Name - Cyber Futuristics Pvt Ltd
Role & Responsibility: - Customer services
1 To handle the inbound Team
2 Provide any training that team members need
3 Preparing MIS on Daily Basis
4 Direct Deal To Client via Mail & Telephonically
2. Client Name – VODAFONE ESSAR COPANY
Company Name INTELENET GLOBAL PVT LTD

2. Role & Responsibility: - customer services
1 to handle the all customer in UP-WEST Process
2 maintain the CSAT score on daily basis
3 maintain the Quality score on daily basis
5 to handle all prepaid related quaries like product marketting & TAG all VAS complaint
3. Client Name – SEA TV CUSTOMER CARE
Company Name – SEA TV NETWORK LTD
Role & Responsibility: - customer services
1 to handle the all customer service regarding Set top box new connection & box problem
2 to handle the Customer service regarding the SEA EXPRESS NEWS Paper
3 Prepared daily MIS regarding Advertise in news paper to generated the business
4 Daily Add Mapping report for the help of all competitive news paper to generate the business
5 Prepare Sea news local maaping report like Political, Educational, Crime etc
Skill Sets
 Package/Utilities : Windows 98, 2000, XP, MS Office 2000/2003,
Extra Curricular Activities
1 Complete 45 days training of Small industries development organisation ( ministry of small scale
industry ) in COMPUTER NETWORKING & ASSEMBLING
2 Complete Two Years training of N.S.S in AGRA COLLEGE AGRA
Strengths
 Positive Attitude: Creating a positive work environment
 Hard Working
Hobbies
 Listen slow music, internet surfing & watch movie

3. PERSONAL DETAILS
Name Satya Prakash Parashar
Father’s Name Mr. Vijay Prakash Parashar
Date of Birth 22/01/1989
Contact No. +91 9891220678, 9568597543
PAN No. BMCPP709H
Local Address Gali No. 2 Hoshiyar Pur Sec-51 Noida U.P
Permanent Address 47/202A/1D, Hanuman Nagar, Near SEA TV Office, Shahganj, Agra
Language Known Hindi & English
Marital Status Unmarried
Dated
Satya Prakash