This document contains a summary of Muhammad Shahzad's professional experience and qualifications. He has over 13 years of experience in financial operations, wealth management, quality assurance, and project management. He has successfully managed several migration projects, including transferring operations from Dubai to India teams at HSBC. He is seeking a role as a Finance Controller or CFO that demands high standards of quality and precision.
This document provides a summary of Adel Yousry Hussein's professional experience and qualifications. It includes his contact information, objective of seeking a challenging managerial role, and an 8 year career synopsis highlighting his expertise in financial management, business analysis, strategic planning, budgeting and forecasting. Specifically, the summary outlines his current role as Regional Business Analyst for Cerner Corporation in Dubai where he is responsible for planning, analysis and decision support across the Middle East and Africa regions.
Dinesh Hemdev has over 14 years of experience in talent acquisition, vendor management, and staff augmentation. He currently works as the Recruitment Manager at Polaris Financial Technologies, where he is responsible for recruiting in Mumbai, Bangalore, and Hyderabad. He has experience managing teams and successfully ramping up headcount for projects with clients such as CITI, JPMC, Morgan Stanley, and HSBC.
Vikram Kapoor has over 15 years of experience in finance and accounting operations, process transformations, and client relationship management. He is currently a Senior Manager at Xerox leading large, multi-functional finance and accounting transformation projects. Previously, he held managerial roles at HSBC, General Electric, WNS Global Services, and other companies where he led teams, transitions, process redesigns and achieved cost savings and operational efficiencies for clients.
This document is a resume for Surajit Banerjee, who has nearly 12 years of experience in operations management, project management, and other related fields. He is currently working as a Project Manager at BA Continuum Solutions, where he is spearheading various process migration projects from onshore to offshore locations. Previously, he worked at HSBC Data Processing India Pvt. Ltd., where he gained experience in mortgage operations and collections. He is seeking new opportunities in Hyderabad, Calcutta, or North East India.
Vikas Malik has over 8 years of experience in banking operations including lending, deposits, and reconciliation. He currently works as a team leader at TCS managing a team of 10 processors for ABN AMRO Bank. Previously he has held roles at Annik Technologies, Genpact, and Citizen Co-Op Bank. He has expertise in areas such as banking, operations management, customer management, and people management.
Biju Thankachan has over 12 years of experience in finance, accounts, and administration roles in Qatar, Bahrain, and India. He currently serves as the Chief Accountant for Regency Group Holding in Doha, Qatar, where he oversees financial accounting, prepares MIS reports and forecasts, and provides financial advice to management. Previously, he held accounting positions with Techno Q in Doha and Al-Moheet Contractors in Bahrain, and began his career as an Accountant for an cosmetics manufacturer in India. He holds an MBA in banking and finance and is proficient in accounting software and Microsoft Office.
Abhishek Sharma has over 7 years of experience in financial services and investment banking. He currently works as a team lead managing a team of 16 at Genpact, where he is responsible for providing information to clients on corporate actions, ADRs, UITs and mutual funds. He has expertise in operations management, process management, and customer relationship management. Previously, he worked at The Bank of New York Mellon for over 5 years serving in various roles handling corporate actions and as a corporate trust specialist.
Divya Saxena has over 10 years of experience in business operations, process management, and accounting across India, UAE, and USA. She is currently a Senior Associate at Sapient Consulting providing operational support to client-facing teams. Prior to this, she held roles with EmiratesNBD, Agilent Technologies, GE Capital, and Blue Star Limited gaining experience in finance, accounts receivable, and process development. She is seeking a challenging position that leverages her skills in analytics, multi-tasking, team leadership, and adapting to changing environments.
This document provides a summary of Adel Yousry Hussein's professional experience and qualifications. It includes his contact information, objective of seeking a challenging managerial role, and an 8 year career synopsis highlighting his expertise in financial management, business analysis, strategic planning, budgeting and forecasting. Specifically, the summary outlines his current role as Regional Business Analyst for Cerner Corporation in Dubai where he is responsible for planning, analysis and decision support across the Middle East and Africa regions.
Dinesh Hemdev has over 14 years of experience in talent acquisition, vendor management, and staff augmentation. He currently works as the Recruitment Manager at Polaris Financial Technologies, where he is responsible for recruiting in Mumbai, Bangalore, and Hyderabad. He has experience managing teams and successfully ramping up headcount for projects with clients such as CITI, JPMC, Morgan Stanley, and HSBC.
Vikram Kapoor has over 15 years of experience in finance and accounting operations, process transformations, and client relationship management. He is currently a Senior Manager at Xerox leading large, multi-functional finance and accounting transformation projects. Previously, he held managerial roles at HSBC, General Electric, WNS Global Services, and other companies where he led teams, transitions, process redesigns and achieved cost savings and operational efficiencies for clients.
This document is a resume for Surajit Banerjee, who has nearly 12 years of experience in operations management, project management, and other related fields. He is currently working as a Project Manager at BA Continuum Solutions, where he is spearheading various process migration projects from onshore to offshore locations. Previously, he worked at HSBC Data Processing India Pvt. Ltd., where he gained experience in mortgage operations and collections. He is seeking new opportunities in Hyderabad, Calcutta, or North East India.
Vikas Malik has over 8 years of experience in banking operations including lending, deposits, and reconciliation. He currently works as a team leader at TCS managing a team of 10 processors for ABN AMRO Bank. Previously he has held roles at Annik Technologies, Genpact, and Citizen Co-Op Bank. He has expertise in areas such as banking, operations management, customer management, and people management.
Biju Thankachan has over 12 years of experience in finance, accounts, and administration roles in Qatar, Bahrain, and India. He currently serves as the Chief Accountant for Regency Group Holding in Doha, Qatar, where he oversees financial accounting, prepares MIS reports and forecasts, and provides financial advice to management. Previously, he held accounting positions with Techno Q in Doha and Al-Moheet Contractors in Bahrain, and began his career as an Accountant for an cosmetics manufacturer in India. He holds an MBA in banking and finance and is proficient in accounting software and Microsoft Office.
Abhishek Sharma has over 7 years of experience in financial services and investment banking. He currently works as a team lead managing a team of 16 at Genpact, where he is responsible for providing information to clients on corporate actions, ADRs, UITs and mutual funds. He has expertise in operations management, process management, and customer relationship management. Previously, he worked at The Bank of New York Mellon for over 5 years serving in various roles handling corporate actions and as a corporate trust specialist.
Divya Saxena has over 10 years of experience in business operations, process management, and accounting across India, UAE, and USA. She is currently a Senior Associate at Sapient Consulting providing operational support to client-facing teams. Prior to this, she held roles with EmiratesNBD, Agilent Technologies, GE Capital, and Blue Star Limited gaining experience in finance, accounts receivable, and process development. She is seeking a challenging position that leverages her skills in analytics, multi-tasking, team leadership, and adapting to changing environments.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Dinesh Hemdev has over 14 years of experience in talent acquisition and management. He is currently the Deputy General Manager of Talent Acquisition at Integra Software Services, where he is responsible for recruitment in multiple locations. Prior to this, he held talent acquisition roles at Polaris Financial Technologies and CapGemini India. He has expertise in sourcing strategy, vendor management, and leadership hiring.
JoAnn Strugala has over 15 years of experience in human resources, benefits, payroll, and recruitment. She has a strong background in project management and is skilled in managing teams, meeting deadlines, and ensuring customer satisfaction. Her resume highlights roles managing implementations of HR and payroll software and systems for various organizations.
Vishal Jain has over 13 years of experience in credit risk management and business lending. He currently works as a Zonal Risk Manager at ICICI Bank, where he leads a team of 10 risk analysts and is responsible for underwriting business loans and managing credit risk in multiple states. Prior to this role, he held positions as Area Credit Manager and Branch Head at ICICI Bank. He has expertise in credit appraisal, loan sanctioning, and portfolio management. Vishal also has experience working in finance and accounting roles for companies in various industries. He holds a CA certification and M.Com degree.
The document provides a summary of BGKODE's career objective, which is to obtain a leadership position in key account management where their expertise can be fully utilized. It then summarizes their career experience in account management, talent acquisition, and technical recruiting over 7+ years. It lists their educational qualifications and technical skills. It then summarizes two past roles, including responsibilities in recruitment, HR, and technical training. The document aims to showcase BGKODE's experience in account management, talent acquisition, and technical recruiting.
Chapter 2: Front Office and the Guests: Planning for Quality ServiceOLFU-AC
The document discusses developing a quality culture in hotel management. It states that senior managers must prioritize guest service, empower staff, and establish systems to measure quality. It also advocates for continuous quality improvement and using various planning tools. Providing quality service means addressing what guests want and need. Benchmarking best practices and aiming for zero defects are important when planning guest service processes.
Shobha Rani Pabba is seeking a position that utilizes her interpersonal, training, and leadership skills. She has over 13 years of experience in client tax reporting, foreign exchange, and investment banking operations. She is currently a team lead at Cognizant Technology Services, managing a team of 57 associates for client tax reporting, foreign exchange, and investment banking operations. She has received multiple awards for her performance and achievements.
K. Kalyankumar is a business process transition and operations management professional with over 19 years of experience. He has held senior manager roles at various companies leading teams in areas such as finance and accounting operations, client relationship management, and project development. Currently, he is a Senior Manager at Wipro BPS leading functions including operations excellence, customer relationships, transitions, and process improvements. He has expertise in areas such as accounts payable, accounts receivable, general ledger management, and FAO transitions.
Credit analyst, high yield, distressed debtRonald Rich
Ronald Rich has over 20 years of experience in credit analysis, distressed investing, and corporate restructuring. He has specialized in analyzing high yield and distressed debt across various industries. He currently works as a senior restructuring advisor where he leads negotiations to restructure troubled fixed income investments.
Yogesh has over 15 years of experience in delivery operations, people management, and customer services. He is currently working as a Delivery Operations Manager at IBM India, where he is responsible for service quality, process improvements, audits, and people management of a team of 70. Previously he has held roles as a Technical Services Manager, Program Manager, and manager of customer service and renewals teams. He aims to leverage his experience in a senior management position.
Nishant Bhardwaj has over 4 years of experience in business banking operations, marketing, and KPO operations. He currently works as an Assistant Manager at HDFC Bank, where he handles loan maintenance, servicing, and closure activities. Prior to HDFC, he worked as Marketing & BD Head at Intact Infomedia, and as a Process Executive at Hays Business Solutions, where he managed various business processes and maintained data integrity. He holds a PGDBA in International Business & Advertising and a BBA.
This document contains a resume summary for Saurabh Gupta, highlighting his experience in human resources generalist roles and HR strategy development. Over 12 years, he has led HR functions for companies with over 10,000 employees, established HR shared services models, and implemented numerous automation projects. His experience includes roles at PNB MetLife India Insurance Co., WNS Global Services, and IBM Daksh Business Process Services.
S. Senthil Kumar is seeking a challenging position that provides opportunities for continuous learning and growth. He has over 15 years of experience in roles such as Team Leader, Senior Analyst, and Transaction Monitoring Officer. Some of his key achievements include successfully migrating settlement processes, completing projects on time and under budget, receiving high performance ratings, and resolving critical client issues quickly. He is proficient in English, Tamil, and Hindi and is willing to relocate domestically or internationally.
Gregory D. Howard is seeking a challenging position utilizing his analytical, organizational, communication, and collaborative skills. He has over 10 years of experience in financial services, currently working as an Implementation Consultant at Wells Fargo managing projects and providing guidance. Prior experience includes roles in business process analysis, loan administration management, collections supervision, and loan adjustment. He is skilled in problem solving, risk analysis, procedure development, and quality improvement.
Parikshit Raste is a senior manager at ADP Pvt Ltd in Pune, India with over 15 years of experience in service delivery and client relationship management. He has helped optimize resource utilization, improve client satisfaction, and lead projects saving over $2 million. Previously, he managed service delivery and client relationships for 9 complex clients, driving high client satisfaction and retention. Raste has experience leading teams, implementing payroll operations, and building client-facing teams in India. He is skilled in analytics, negotiations, client relationships, communication, business optimization, and leadership development.
M. SarathChandar is seeking a professional role requiring competition and constant skill updates. He has over 15 years of experience in operations management, quality compliance, and client servicing for companies like Hewlett Packard and Cisco. His roles have included procurement, project management, and recruiting. He holds a B.Sc in Hotel Management and a Prince 2 Practitioner certification. SarathChandar aims to contribute leadership, problem-solving skills, and technical competencies to his future employer.
Charmaine Rose Anderson is a result-oriented professional with over 30 years of experience in banking, project management, business analysis, financial advising, learning and training, and customer care management. She currently serves as the Deputy Executive Director of the Student Loan Bureau. Her career highlights include operational transformations at First Global Bank that improved efficiency and profitability, growing a branch portfolio as Victoria Mutual Building Society Branch Manager, and developing strategic initiatives and managing changes as a consultant for CIBC FirstCaribbean International Bank. She holds an MBA in Finance and certificates in project management, personal financial advising, and financial management.
This document provides a summary of Ashwini K Verma's professional experience and qualifications. Verma has over 15 years of experience in operations management, process improvement, project management, and customer service in the banking and financial sectors. Current areas of expertise include transition management, process reengineering, MIS, strategic planning, and business development. Previous roles include manager positions at 3i Infotech, Hinduja Global Solutions, and Process Central, where responsibilities involved process optimization, resource management, and ensuring customer satisfaction. Verma holds a graduate degree in science and certifications in computing.
Jayant Tondon has over 17 years of experience in banking operations, digital transformation, product management, and consulting. He is currently seeking a position with a reputed organization in banking, financial services, or consulting. His experience includes transforming business processes, product implementation, and managing teams in the banking sector across multiple countries.
Sunil Kumar Singh has over 8 years of experience in operations management, including claims processing, client relationship management, and ensuring legal and regulatory compliance. He is currently an Assistant Manager at Genpact in Gurgaon, where he manages a team of 25 associates and is responsible for key processes like policy management and claims handling. Prior to his current role, he held positions including Process Developer and Process Associate at Genpact. He has received several awards for his work in process improvement and operational excellence. Singh is seeking a new position where he can further utilize his skills in operations management, business analysis, and team leadership.
David Prakash Nellore is seeking a challenging position that allows professional growth. He has experience managing teams and resources as a Deputy Manager at CSC, where he was responsible for desktop services, resource allocation, and ensuring compliance. Previously he worked at HDPI HSBC processing insurance applications and audits, and at Indian Express Newspapers as Head of Circulation and Distribution. He has skills in Microsoft Office, project management, and Six Sigma (Green Belt).
Darshan Malpathak is seeking a position in finance and accounts with 4.2 years of experience in accounts receivables using SAP. He has a MBA in Finance and is currently a Process Specialist/Deputy Team Lead at Infosys BPO Ltd. where he manages a team of 20 resources servicing accounts receivables for 8 countries. He has strong analytical skills and experience in accounts receivables, accounts payable, cash application, month/year-end processing and reporting.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Dinesh Hemdev has over 14 years of experience in talent acquisition and management. He is currently the Deputy General Manager of Talent Acquisition at Integra Software Services, where he is responsible for recruitment in multiple locations. Prior to this, he held talent acquisition roles at Polaris Financial Technologies and CapGemini India. He has expertise in sourcing strategy, vendor management, and leadership hiring.
JoAnn Strugala has over 15 years of experience in human resources, benefits, payroll, and recruitment. She has a strong background in project management and is skilled in managing teams, meeting deadlines, and ensuring customer satisfaction. Her resume highlights roles managing implementations of HR and payroll software and systems for various organizations.
Vishal Jain has over 13 years of experience in credit risk management and business lending. He currently works as a Zonal Risk Manager at ICICI Bank, where he leads a team of 10 risk analysts and is responsible for underwriting business loans and managing credit risk in multiple states. Prior to this role, he held positions as Area Credit Manager and Branch Head at ICICI Bank. He has expertise in credit appraisal, loan sanctioning, and portfolio management. Vishal also has experience working in finance and accounting roles for companies in various industries. He holds a CA certification and M.Com degree.
The document provides a summary of BGKODE's career objective, which is to obtain a leadership position in key account management where their expertise can be fully utilized. It then summarizes their career experience in account management, talent acquisition, and technical recruiting over 7+ years. It lists their educational qualifications and technical skills. It then summarizes two past roles, including responsibilities in recruitment, HR, and technical training. The document aims to showcase BGKODE's experience in account management, talent acquisition, and technical recruiting.
Chapter 2: Front Office and the Guests: Planning for Quality ServiceOLFU-AC
The document discusses developing a quality culture in hotel management. It states that senior managers must prioritize guest service, empower staff, and establish systems to measure quality. It also advocates for continuous quality improvement and using various planning tools. Providing quality service means addressing what guests want and need. Benchmarking best practices and aiming for zero defects are important when planning guest service processes.
Shobha Rani Pabba is seeking a position that utilizes her interpersonal, training, and leadership skills. She has over 13 years of experience in client tax reporting, foreign exchange, and investment banking operations. She is currently a team lead at Cognizant Technology Services, managing a team of 57 associates for client tax reporting, foreign exchange, and investment banking operations. She has received multiple awards for her performance and achievements.
K. Kalyankumar is a business process transition and operations management professional with over 19 years of experience. He has held senior manager roles at various companies leading teams in areas such as finance and accounting operations, client relationship management, and project development. Currently, he is a Senior Manager at Wipro BPS leading functions including operations excellence, customer relationships, transitions, and process improvements. He has expertise in areas such as accounts payable, accounts receivable, general ledger management, and FAO transitions.
Credit analyst, high yield, distressed debtRonald Rich
Ronald Rich has over 20 years of experience in credit analysis, distressed investing, and corporate restructuring. He has specialized in analyzing high yield and distressed debt across various industries. He currently works as a senior restructuring advisor where he leads negotiations to restructure troubled fixed income investments.
Yogesh has over 15 years of experience in delivery operations, people management, and customer services. He is currently working as a Delivery Operations Manager at IBM India, where he is responsible for service quality, process improvements, audits, and people management of a team of 70. Previously he has held roles as a Technical Services Manager, Program Manager, and manager of customer service and renewals teams. He aims to leverage his experience in a senior management position.
Nishant Bhardwaj has over 4 years of experience in business banking operations, marketing, and KPO operations. He currently works as an Assistant Manager at HDFC Bank, where he handles loan maintenance, servicing, and closure activities. Prior to HDFC, he worked as Marketing & BD Head at Intact Infomedia, and as a Process Executive at Hays Business Solutions, where he managed various business processes and maintained data integrity. He holds a PGDBA in International Business & Advertising and a BBA.
This document contains a resume summary for Saurabh Gupta, highlighting his experience in human resources generalist roles and HR strategy development. Over 12 years, he has led HR functions for companies with over 10,000 employees, established HR shared services models, and implemented numerous automation projects. His experience includes roles at PNB MetLife India Insurance Co., WNS Global Services, and IBM Daksh Business Process Services.
S. Senthil Kumar is seeking a challenging position that provides opportunities for continuous learning and growth. He has over 15 years of experience in roles such as Team Leader, Senior Analyst, and Transaction Monitoring Officer. Some of his key achievements include successfully migrating settlement processes, completing projects on time and under budget, receiving high performance ratings, and resolving critical client issues quickly. He is proficient in English, Tamil, and Hindi and is willing to relocate domestically or internationally.
Gregory D. Howard is seeking a challenging position utilizing his analytical, organizational, communication, and collaborative skills. He has over 10 years of experience in financial services, currently working as an Implementation Consultant at Wells Fargo managing projects and providing guidance. Prior experience includes roles in business process analysis, loan administration management, collections supervision, and loan adjustment. He is skilled in problem solving, risk analysis, procedure development, and quality improvement.
Parikshit Raste is a senior manager at ADP Pvt Ltd in Pune, India with over 15 years of experience in service delivery and client relationship management. He has helped optimize resource utilization, improve client satisfaction, and lead projects saving over $2 million. Previously, he managed service delivery and client relationships for 9 complex clients, driving high client satisfaction and retention. Raste has experience leading teams, implementing payroll operations, and building client-facing teams in India. He is skilled in analytics, negotiations, client relationships, communication, business optimization, and leadership development.
M. SarathChandar is seeking a professional role requiring competition and constant skill updates. He has over 15 years of experience in operations management, quality compliance, and client servicing for companies like Hewlett Packard and Cisco. His roles have included procurement, project management, and recruiting. He holds a B.Sc in Hotel Management and a Prince 2 Practitioner certification. SarathChandar aims to contribute leadership, problem-solving skills, and technical competencies to his future employer.
Charmaine Rose Anderson is a result-oriented professional with over 30 years of experience in banking, project management, business analysis, financial advising, learning and training, and customer care management. She currently serves as the Deputy Executive Director of the Student Loan Bureau. Her career highlights include operational transformations at First Global Bank that improved efficiency and profitability, growing a branch portfolio as Victoria Mutual Building Society Branch Manager, and developing strategic initiatives and managing changes as a consultant for CIBC FirstCaribbean International Bank. She holds an MBA in Finance and certificates in project management, personal financial advising, and financial management.
This document provides a summary of Ashwini K Verma's professional experience and qualifications. Verma has over 15 years of experience in operations management, process improvement, project management, and customer service in the banking and financial sectors. Current areas of expertise include transition management, process reengineering, MIS, strategic planning, and business development. Previous roles include manager positions at 3i Infotech, Hinduja Global Solutions, and Process Central, where responsibilities involved process optimization, resource management, and ensuring customer satisfaction. Verma holds a graduate degree in science and certifications in computing.
Jayant Tondon has over 17 years of experience in banking operations, digital transformation, product management, and consulting. He is currently seeking a position with a reputed organization in banking, financial services, or consulting. His experience includes transforming business processes, product implementation, and managing teams in the banking sector across multiple countries.
Sunil Kumar Singh has over 8 years of experience in operations management, including claims processing, client relationship management, and ensuring legal and regulatory compliance. He is currently an Assistant Manager at Genpact in Gurgaon, where he manages a team of 25 associates and is responsible for key processes like policy management and claims handling. Prior to his current role, he held positions including Process Developer and Process Associate at Genpact. He has received several awards for his work in process improvement and operational excellence. Singh is seeking a new position where he can further utilize his skills in operations management, business analysis, and team leadership.
David Prakash Nellore is seeking a challenging position that allows professional growth. He has experience managing teams and resources as a Deputy Manager at CSC, where he was responsible for desktop services, resource allocation, and ensuring compliance. Previously he worked at HDPI HSBC processing insurance applications and audits, and at Indian Express Newspapers as Head of Circulation and Distribution. He has skills in Microsoft Office, project management, and Six Sigma (Green Belt).
Darshan Malpathak is seeking a position in finance and accounts with 4.2 years of experience in accounts receivables using SAP. He has a MBA in Finance and is currently a Process Specialist/Deputy Team Lead at Infosys BPO Ltd. where he manages a team of 20 resources servicing accounts receivables for 8 countries. He has strong analytical skills and experience in accounts receivables, accounts payable, cash application, month/year-end processing and reporting.
This document provides a summary of Nadeem Awan's career experience and qualifications. It details his current role as Operations Manager at EDC, where he has worked since 2007 and helped optimize operations. It also outlines his previous experience as Senior Operations Supervisor at EDC from 2002-2007 and his education, which includes a Master's degree in Economics from University of Peshawar. The document demonstrates Nadeem's extensive experience in operations management, process improvement, and people management, as well as his qualifications in project management, Lean Six Sigma, and ITIL.
The document contains the resume of Anita Fernando, who has over 14 years of experience in project management, process management, and team leadership in the IT and service industries. She has a proven track record of successfully delivering projects on time and on budget across various domains including banking, telecommunications, and software. The resume highlights her skills and qualifications in areas such as project lifecycle management, process improvement, stakeholder management, and people management.
Puneet Gupta has over 13 years of experience in IT project management, people management, and service delivery management. He has led teams of senior engineers and developers on key projects. Currently he is a Support Engineering Manager at Microsoft managing a team that provides worldwide support for enterprise platforms and technologies. Previously he held roles with CSC, IBM, and Ericsson managing various IT projects.
Madhu Verma is a certified project manager with over 12 years of experience in consulting, transformation, and service delivery optimization. She has extensive experience leading projects in areas such as source to pay, order to cash, travel and expense, and payroll. Currently she is a senior manager at Genpact where she leads projects such as data migrations, process reengineering, and shared services center implementations. She has a strong track record of successfully delivering projects on time and within budget while ensuring quality standards are met.
Rowena Sevilla is an experienced executive assistant and HR professional based in Dubai, UAE with over 25 years of experience. She holds a Bachelor's degree in Business Administration and is proficient in MS Office, ERP systems, and accounting practices. Her most recent role is as Executive Assistant to the CEO and GM at Emirates Macaroni Factory in Dubai, where she handles administrative tasks, HR functions, recruitment, and event coordination. She has extensive experience in HR, administration, project coordination, and financial roles for companies in Dubai and the Philippines.
A dedicated Sr. Project Manager with ability to work on complex Infrastructure projects and manager End to End program. Looking for opportunity to handle more challenging program/project. Is an able leader to handle large team, make the team work under pressure and deliver within team lines. Still maintaining the high team spirit.
Shipra Kaushal is an experienced Transitions and Implementations Manager with over 11 years of experience in research, customer care, and project management. She holds a Post Graduate Diploma in Business Administration and is pursuing a Masters in Arts in Economics. She has received numerous awards for her work implementing systems like Coupa and offshoring projects from North America to India. Her experience includes roles as an India Transitions Manager, India Operations Manager, Benefits Analyst, and Customer Service Associate.
Mohamad Azmi Bin Zulkifli has over 15 years of experience in banking operations and customer service roles at HSBC. He is currently an AVP focusing on risk control and compliance. Prior roles include managing a training academy and overseeing call center operations. He has strong skills in training, project management, risk analysis, and customer service.
Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.
Premraj Alva is an experienced banking professional seeking a new opportunity. He has over 27 years of experience in banking and IT solutions, including past roles as a Consulting Manager and Delivery Head. Currently based in Mumbai, Alva is interested in relocating to India to be closer to family. He has extensive experience managing projects, teams, and client relationships in Asia, Europe and the UK. Alva holds an MBA in finance and is skilled in risk management, treasury management, and financial services.
Rajesh Subramani has over 4 years of experience in banking operations and software testing. He has worked as a process associate for TATA Consultancy Services, processing transactions including cheque clearing and deposits. Currently, he works as a test engineer for Maveric Systems, performing testing for Gulf International Bank modules including credit cards, personal finance, funds transfers and deposits. He has expertise in regression testing, user acceptance testing, and defect management.
The candidate has over 20 years of experience in banking operations and management. He is currently a Manager at Dubai Islamic Bank in the Ahlan Banking Services unit, overseeing corporate customer service. Previously he held roles as Assistant Manager and Unit Head at Dubai Islamic Bank, and Assistant Manager roles at Standard Chartered Bank in Dubai and Bangladesh. He has extensive experience in areas such as funds transfer operations, cash management, remittances, and automation projects. The candidate seeks a senior management role applying his skills and experience in operations, corporate banking, or customer service.
G. Murali Ramakrishnan is a senior principal consultant with over 12 years of experience in business analysis, consulting, product testing, implementation support, and project management in the banking domain. He has extensive experience working with Oracle Financial Services Software and has handled projects for clients such as Caisse Centrale Desjardins and Wells Fargo. He is skilled in trade finance products, core banking systems, and testing solutions to meet clients' requirements.
This professional profile summarizes the career experience of Esther Lim Bee Ling. She has over 20 years of experience in project management, operations, and customer service roles in the telecommunications industry. Her most recent role is as Channel Development Manager at U Mobile where she leads store modernization projects. She previously held several roles at Maxis Communications such as Retail Design and Project Management Manager where she led store renovation projects nationwide.
Shabnam Salam is a highly experienced accounts and administration specialist with 15 years of experience. She currently works as an Accounts Executive at Star Steel International in Dubai, UAE, where her responsibilities include bank reconciliations, accounts receivable and payable, financial reporting, and assisting with audits. Previously, she held positions as an Administrative Executive and Human Resources Executive. She has a Bachelor's Degree in Commerce from Calicut University in India and skills in Microsoft Office, accounts reconciliation, and customer service.
Nancy Sen has over 12 years of experience in human resources and business operations. She currently works as an Assistant Manager of HR Shared Services at Genpact India in Gurgaon, where she leads a team of 5 employees and manages hire to retire processes. She has experience implementing an employee files management system and setting up retirement processes for mergers and acquisitions. Nancy Sen holds a PGDBM from IMT Ghaziabad specializing in human resources.
Mohammad Shuaib is seeking a position that allows him to apply his skills and contribute to organizational objectives. He has over 10 years of experience in real estate sales and relationship management roles for companies in UAE like Damac Properties and Alich Real Estate. Currently he is pursuing an MBA from S. P. Jain College of Management Dubai. He has a proven track record of achieving sales targets and has received several awards and appreciations.
10 years of Relationship Management Experience in Banking and Real Estate.
Countries worked- India and UAE.
Working with Damac Properties for last 3 years.
1. MUHAMMAD SHAHZAD
+971508466 338 / +971 50 7222 598 ••• shahzadhameed_19@hotmail.com / mayeo_nj@hotmail.com
SENIOR FINANCIAL OPERATIONS & WEALTH MANAGEMENT PROFESSIONAL
Recognized for high professional merit & excellence in the entire career
Proactive, dynamic and result-oriented professional with over 13
years’ progressive experience in dealing with Mortgages, Savings,
Investments and life insurance products with both External and
Internal stakeholders; expertise in managing projects, System
migrations, Quality assurance, systems testing and customer
service management
Successful in handling the Migration Project in HSBC for Wealth
Management Operations & Home Finance Operations, Mashreq
Millionaire-Credit Card Project and Securitization (Cheques) Project
in Tamweel PJSC ( Pl refer to page 4 Annexure ‘A’ for the details);
pragmatic, with proven managerial acumen and abilities to
withstand work pressures, deliver assignments within specified
time frame without compromising on quality benchmarks.
Seeking challenging role of Finance Controller/CFO across industries preferably with petroleum company or
contractor/developer based company, demanding high standards of quality and precision and providing opportunity
to amalgamate my personal enrichment with professional goal.
EXECUTIVE SUMMARY
Demonstrated expertise in System migrations, Project life cycle management, Quality assurance, Project
management and reparation of charts & amalgamation of data to present in a concise form
A self motivated, quick learner and confident with thirst for keeping updated on the latest development in the
Banking operations, financial modeling, Customer service and implementing in the organization to get an edge
over the competitors
Possessing multitude of skills including analytics and evaluation, training & service orientation and thereby
improving credibility and quality of business
Out-of-the-box-thinker, innovative, energetic, well organized & very good strategic planner, with excellent Change
management, Team Building, Complaints handling and Query management skills
Persistent, perseverance, enthusiastic and ethical with leadership capabilities and attention to details; carries an
unsullied image of integrity and honesty.
Good communication, presentation, relationship building, interpersonal and motivation skills; ability to work
efficiently with multinational and multi cultural teams.
PROFESSIONAL EXPERIENCE
HSBC BANK MIDDLE EAST LIMITED, DUBAI, UAE • MAR 2007 TILL DATE
Senior Secured Lending Mortgage Officer/Senior Wealth Management Officer
Responsibilities:
• Assigned responsibility of planning and training new recruits
• Handled a migration project to transfer over certain functions to a different team based in India.
• Guiding in performance testing to all the teams affected & involved
• Managed payments & disbursements for mortgages, Mortgage closures & redemptions
• Involved with the project to migrate all Investments and Bonds over to the GSC team in India
• Responsible for managing BAU (New Business) operations, offer agreements, payments & disbursements,
completion & re-structure and Mortgage
EXPERTISE IN
Financial Operations ~ Wealth Management ~
Quality Assurance ~ Project Life Cycle
Management ~ System Testing ~ User Training
~ Customer Service ~ Customer Relations
Management ~ Project Management ~ MIS
Report Generation, Analysis & Investigation ~
Banking Operations ~ Mortgage & Insurance ~
Savings & Investments ~ Training ~ Time
Management ~ Process Reengineering (Six
Sigma) ~ Performance Management
2. • Involved in devising processes, testing of systems, liaising with the different local and international teams, leading
the migration, training end users (GSC team in India) and ensuring launch of new system with minimal issues
• Driving the migration of important processes within the deadline provided by the senior management.
• Involved in HSBC Jersey reporting
• Liaise with most of the Gulf regions and UK Jersey and improving new business processes for a wider benefit
• Scrutinizing documentation according to the fund provider and HSBC Bank Middle East requirements
• Ensuring transactions according to the agreed SLA on the payments transaction system – ISS (HSBC internal
system)
• Involved with internal and external stakeholders on deals, confirmations and unit prices
• Responsible for completing checks on client accounts and ensuring the debit and standing instructions set up on
the HUB system
• Preparing insurance declarations for conventional & Amanah products on a monthly basis
• Responsible for attending conference calls & TV conference call to brief all teams about updates on the migration
project.
Accomplishments:
• Winner of 4 HSBC Shukran awards
• Successfully generated the month end investment reports for the whole of ME for HSBC Jersey reporting
• Instrumental in streamlining of the Mortgage draw-down process
• Applauded for Up-scaling new members of the team
HOME FINANCE PJSC, DUBAI, UAE • DEC 2004 - MAR 2007
Senior Operations Officer – Accounts
Responsibilities:
• Responsible for reporting on the reconciliation of bank statements
• Key person for keeping track for all bounced cheques
• Actively involved in escalating cases with normal priority or with deficiencies, re-payments, disbursements and
securitizations of Mortgages and properties
• Ensured generation of MIS reports and submittal to the senior management
• Involved in planning and training new recruits and up-scaling new entrants
• Ensured the team dealt with all responsibilities as required
• Assigned responsibility of settling early & progressive payments
MASHREQ BANK (MBMS), DUBAI, UAE • SEP 2002 - DEC 2004
Supervisor - Credit Card Dept/Sales Coordinator - Auto Loan Dept
Responsibilities:
• Managed and delegated the day-to-date tasks & activities to a team of 6 people
• Resolved fire-fighting issues and troubleshot the problems
• Arranged and trained new recruits & existing staff for up-scaling the team at each stage
• Entrusted with the responsibility of authorizing all official correspondence and handling queries from internal &
external stakeholders
• Involved in value adding activities such as the generation of MIS and PIE charts related to productivity, on a daily,
weekly and monthly basis
• Analyzed the existing system to work with the changes in the market and economic climate
• Responsible for training new recruits and handling official complaints and correspondences
• Ensured maintaining customer service to the highest level at all times
Accomplishments:
• Successfully motivated the team in an effective manner for driving them towards success
• Single-handedly brought about changes in the BAU procedures to ensure flexibility and ease
CREDENTIALS
• BBA, University of Karachi
• O' Level GCE, Grammar School - Dubai
• Advance Graphic Animation for Web course - Java Script, Macromedia Flash, Bits Institute - Dubai
3. PROFESSIONAL DEVELOPMENT
Training/Workshops Attended:
• Fire Marshall, Eurolink site - Dubai, UAE, 2016
• Leadership training, The Meydan Hotel - Dubai, UAE, 2015
• Six Sigma Yellow Belt Training Workshop, 2015
• The 7 habits of highly effective people EIBFS (Emirates Institute Of Banking and Financial Studies), 2014
Membership:
• Active member of the Toastmasters club 2016
IT Skills:
• MS Office applications, HFE &HUB - HSBC Universal Banking System, GWIS - Group Workflow and Imaging System,
AOP - Annual Operating Plan, Oracle Enterprise Performance Management Workspacefusion Edition 2, IBM Cognos
TM 1 and ISS - Investment Services System
PERSONAL DETAILS
• Date of Birth : 19th
March 1984
• Languages Known : English, Urdu & Arabic
• Nationality : Pakistani
• Passport Details : No. CD6271311 valid till 1st Apr 2017
• Visa Status : Employment Visa
• Address : Dubai, UAE
• Location Preference : UAE
~ References Available Upon Request ~
ANNEXURE ‘A’
MAJOR PROJECTS HANDLED:
4. Project Title: Migration Project in HSBC for Wealth Management Operations (Migration from Dubai to
India team)
Duration: 12 months
Project Description: Operations work of the Wealth team were to be migrated to the outstation team in HSBC-
India.
Role: Project Manager
Responsibilities:
Involved in transferring all of the operations from Dubai to India
Organizing meeting/calls with the HSBC-India, IT & Finance team to ensure smooth transition of the processes
Attending conference calls & TV conference call to brief all teams about updates on the migration project
Handling performance testing with the end users and training the end users on all the migrated work
Liaise and coordinating various activities of operations, finance and IT departments
Project Title: Migration Project in HSBC for HFO -Home Finance Operations (Migration from Dubai to India
team)
Duration: 12 months
Project Description: Operations work of the Mortgage team were to be migrated to the outstation team in HSBC-
India.
Role: Project Manager
Responsibilities:
Responsible for transferring all of the operations from Dubai to India
Handling and arranging the meeting/calls with the HSBC-India, IT & Finance team to ensure smooth transition of
the processes
Attending conference calls & TV conference call to brief all teams about updates on the migration project
Managing performance testing with the end users, training the end users on all the migrated work
Liaise between the different departments like the operations, finance and IT departments
Project Title: Mashreq Millionaire-Credit Card Project in Mashreq Bank (Promotion Project)
Duration: 6 months
Project Description: Credit Card Operations work, six month project for Mashreq Millionaire-Credit Card
Role: Team Leader
Responsibilities:
Uploading the project transactions to the Select system
Ensuring the Credit card details are sent to Card production team for the production of cards
Accountable for preparing an updated MI relating to the progress of the project
Improving processes on required basis
Responsible for training new recruits in ongoing project
Project Title: Securitization (Cheques) Project in Tamweel PJSC (Cheques LOG-BOX Project)
Duration: 6 months
Project Description: Finance, EMI cheques to be deposited once in our LOG BOX account for the full YEAR.
Role: Project Manager
Responsibilities:
Maintaining an MI and Account ledger balance
Escalating the bounced cheques MI
Ensuring all the cheques submitted within the SLA and the LOG BOX accounts reconciled