Carol Wilburn has over 25 years of experience in real estate asset management, property management, and construction with expertise in specialized real estate property management software. She has held roles providing technical support, business analysis, system implementation, and sales and has extensive experience with Yardi Systems software.

1. Carol A. Wilburn
420 Evening Sun Dr
Prosper, Texas 75078
214-668-1139 | 972-421-3691
carol@wilburn.com
SUMMARY
Subjectmatterexpertinreal estate industryinassetmanagement,propertymanagementand
constructionwitha solidaccounting&informationservicesbackground. Expertise inspecialized,
relational database software formarketleaderinreal estate propertymanagement
SELECTED ACCOMPLISHMENTS
 Integral team member in successful, large software conversions and upgrades
 Excellent project management skills
 Proven communication techniques
 Ability to manage multiple priorities
 Software training and collateral development skills
PROFESSIONAL EXPERIENCE
InvitationHomes, Dallas,Texas December2014 – June 2016
SystemSupport Analyst
Subjectmatterexpert(SME) inYardi SystemsSoftware participatinginthe roll outof ongoing
implementationsforthe nation’slargestbestinclasssingle familyhome operation. Provide thirdtier
supportand act as liaisonwithintegration partners. Create testingscriptsandprovide Quality
Assurance. Create SQLpackagesfor data correction. PerformSQLqueriesasneededfor
troubleshooting. Gatherbusinessrequirementsforthe designof customreports;create mockup
reportswithtablesandobjectsidentified. Customizemenusetsandpermissions. Create
documentationof database andprocedure changes. Specialize in troubleshootingHousingAssistance
PaymentsandAccountsReceivableanalysis. Additional software: MicrosoftOffice Salesforce,Rent
Café,andintegrationwithOn-Site,DatamaticsandBusiness Intelligence.
InvescoReal Estate, Dallas,Texas 2007 - 2012
BusinessAnalyst
Providedthirdtiertechnical supportforYardi Systemssoftware andtrainingtothirdpartyproperty
managers. Proficientinall Yardi SystemsSoftwaremodulesincludingVoyagerPropertyManagement,
International Module,BudgetandForecasting,andInvestmentManagement. AsSME, assistedin
creationof custom reportsusingYardi. Designed extranetSharePointsites,streamliningdistributionof
reportsglobally.ProficientinRemedySoftware forchange andincidentmanagement.Supportedand
trainedInvescoAccountants,AssetManagers,ResearchAnalystsandUnderwritersglobally. Servedas
pointof contact for dailyissuesandnewfunctionality. Maintainedconversiontimelinesandtask
assignmentsformajorconversionfromYardi v5.0 to v 6.08. Developedcollateral,coordinated
orientationandtrained1200 usersonupgradedsoftware. All userswere trainedinitially andthen
began“train the trainer“approach,reducingkeycontactssignificantly.ServedasSME for Argusand

2. KardinintegrationintoYardi. Devisedworkaroundthateliminatedconstraints/redundanciesbetween
the systems. Assistedaccountantsandauditorswithcomplex issues.
WilburnConsulting, Allen,Texas 1997 - 2007
Consultant
As SME designedimplementationandmanagedtransitionforover300 companiesfromcompeting
software toYardi SystemsSoftware modulesincludingJobCost,AffordableHousing,Reservationsand
Billing,Real Estate Office Managementaswell PropertyManagement.
ProjectManager frominitial needanalysistogolive implementationensuringsmoothtransitionwith
minimal downtime tocustomers. Coordinatedwiththirdpartiesforspecializedreportingandtechnical
requirements. Providedupgradesandfollow-uptocurrentusersmaximizingefficiency,costcontrol and
lossprevention. SpecialistinAccountingandCommonAreaMaintenance reconciliationfunctions.
Provided ongoingoutsourcingof variouspropertymanagement,reportingandaccountingfunctionsfor
clients.
Yardi SystemsSoftware, Dallas,Texas 1996 - 1997
Territorial SalesRepresentative
Soldsoftware acrosscentral UnitedStates andCanada. Arrangedandconductedsalesseminarsand
trade showdemonstrations,promotingsales. Progressivelyresponsible positioninsales.
Demonstratedsoftware,preparedRFIandRFPdocuments. Arrangedandconductedsalesseminarsand
trade showdemonstrations.
The Rockford Group, Richardson,Texas 1990 - 1996
AuthorizedDealerfor Yardi Systems Software
Consultative sales,implementationandtechnical supportof real estate relatedsoftware. Supervised
clerical staff andthirdparty contractors. OurdealershipwaspurchasedbyYardi SystemsSoftware.
Ports of Call Oil, OklahomaCity,Oklahoma
Special Projects Accountant, Accountants Payable Supervisor
Managed AccountsPayable staff foractive oil andgasexplorationcompany. Assistedwith General
LedgerAccounting,JointInterestBillingandAuditorAssistance.
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EDUCATION
Universityof Oklahoma- Norman,Oklahoma
Dean’sHonor Roll