1. Laura Marie Young-Nickey
424 ½ Greenland Beach Road
Baltimore, Maryland 21226
443-794-9832
Email: LYoung116@aol.com
WORK EXPERIENCE:
April 8, 2014-Present
Business Coordinator- Verizon Wireless
Hanover, Maryland
Customer service for business customers. Answer account questions, take
payments, order equipment, add or disconnect lines, activate devices,
troubleshooting.
August 4, 2012- March, 2014
Research Interviewer (Part-time) - Nielsen Audio (formerly Arbitron)
Columbia, Maryland.
Contact households to participate in radio/television surveys/verify address information
to send meters to eligible residents.
October, 1999-July 2012
Internet Service Representative (CareOne Credit ) - Ascend One/Amerix Corporation
Columbia, Maryland
Internet/Customer Care - answer client emails/Chat sessions; speak with clients
via telephone/assist with website technical support.
Document Processor (CareOne/Amerix/Ascend One)
Classified client documents (scans/faxes) sent via email to correct department: Proposal
Manager, Easy Pay. Training in Origination, Client Services, Internet Support
and
interviewing skills.
EDUCATION:
Broadcasting Institute of Maryland - Baltimore, Maryland 1979-1980
• Degree-Radio Major/Diploma
• President’s List
• Internship- WNAV Annapolis: recorded traffic reports, wrote news reports
Anne Arundel Community College Arnold, Maryland 1977-1979
• Associate Arts Degree
• Major- Fine Arts/Theatre
• Participated in theater productions and stage crew
• Concert Choir vocalist
• WACC Radio station DJ