Donna P. Michael-Wilson is seeking a position in food and nutrition services. She has over 20 years of experience managing food and nutrition departments in hospitals. Her experience includes directing daily operations, facilitating performance improvement, managing budgets, and serving as a clinical preceptor. She has a Master's degree in Human Nutrition and is a Registered and Licensed Dietitian.

1. D O N N A P . M I C H A E L - W I L S O N
JOB TARGET
Food and Nutrition Services
CAPABILITIES
 Direct the Food & Nutrition Service Department at a Houston
area hospital by providing nutritious meals to patients,
employees and visitors. Manage the daily operations of patient
room service, retail café and catering food service
 Facilitate Performance Improvement of nutrition-related &
multidisciplinary processes and initiate clinical monitors based
on identified need
 Utilize Excellent Computer Skills (Microsoft Office:
Word/PowerPoint/Excel/Outlook, Nomad, HealthQuest,
CARE4, etc.)
 Prepare Documents, Give Presentations & Email
Correspondence daily working closely with various
Multidisciplinary Department Directors, Managers and
Physicians
 Actively Participated in six (6) Joint Commission Surveys,
including Memorial Hermann Hospital's preparation for
JCAHO Visits in 2000, 2003 & 2005. Responsibilities included
department policies review and revision, represent the
department at JCAHO's 'Care of the Patient' Interview, provide
answers to surveyor's food service and nutrition-related
questions
 Co-Chair the Memorial Hermann Healthcare System Clinical
Nutrition Committee bi-monthly meetings
 Clinical Preceptor for Texas Woman’s University and
University of Houston Dietetic Internships, and San Jacinto
Dietetic Technician Internship clinical nutrition rotations year-
round
 Prepare & Facilitate the Dietetic Internship Food & Nutrition
Service Orientation Program for five (5) hospitals in the
Memorial Hermann Hospital System annually
2710 GRANTS LAKE BLVD, UNIT K1, SUGAR LAND, TEXAS 77479
Home/Mobile (713)805-4777
Email: donnapatrice11@yahoo.com

2.  Prepare & Manage the Food & Nutrition Service (FANS)
Department Cost Center Annual Budget, which include salaries
(worked, non-worked & overtime), drugs/pharmacy supplies,
business supplies, office/printer supplies, computer hardware,
minor equipment, paper, copier charges, forms, publications &
subscriptions, special functions, etc.
 Develop and Revise FANS departmental Policy/Procedure
documents annually or as needed
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3. ACCOMPLISHMENTS
• Press Ganey Inpatient Satisfaction Survey:
 Won 5 ‘Best of the Best’ Quarterly Room Service Awards within the last 2
years
 Participants included 8 other MH hospitals (4 Patient Room Service Accounts)
 Average PG Score: 95th
%tile
• Food Service Department Employee Satisfaction Survey (MH System Goal: 4.25):
10/06 – 4.51
10/07 – 4.39
10/08 – 4.36
• Retail Customer Service Survey
 2008 Retail Customer Satisfaction Results: 83% Overall Customer
Satisfaction
 2nd
Highest in the MH System
 Highest among MH Acute Hospitals
• Retail Revenue exceeded budgeted goals:
FY’08 Exceeded Revenue Budget by 11%
FY’09 Exceeded Revenue Budget by 16% (as of 12/08)
 Performance Improvement Facilitated & Completed:
1. Revised the MHSW Parenteral Nutrition Form (Benefit: Patient Care,
Patient Safety & Cost Efficiency)
2. Facilitated completion of the Nutrition Screening/Referral Process
(Benefit: Patient Care & Cost Efficiency)
3. Initiated a Safe Tube Feeding Administration HACCP Program
(Benefit: Patient Safety)

 MHSW Excellence Award 2002 Direct Caregiver Recipient.
Nominated by clinical nutrition staff
 Expanded the MHSW Outpatient Nutrition Clinic from 1½
FTEs (1 full-time and 1 part-time Dietitian) in 1998 to currently
2½ FTEs (2 Dietitians and 1 part-time Office Assistant). This
initiative resulted in reduced appointment delays, reduced ‘no
shows’ and increased revenue. But most of all… increased
patient and physician satisfaction.
 Wrote Nutrition Articles for the American Liver Foundation
quarterly Newsletter and periodically provided nutrition
presentations to both the American and National Liver
Foundation local chapters
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4.  3 Television Interviews:
1. CNN Interview on ‘Hypertension in Blacks’ with Carolyn O’Neil,
Atlanta, GA
2. Channel 5 Interview on ‘Multivitamin-Mineral Supplementation and the
Elderly’ with Dianne Davis, Atlanta, GA.
3. Channel 57 ‘Atlanta Live’ Interview on ‘Nutritional Intervention and
Morbid Obesity’, Atlanta GA
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5. WORK HISTORY
08/08 - Present UNIVERSITY OF HOUSTON Houston, TX
Adjunct Online Nutrition Course Instructor
10/03 – 01/09 MEMORIAL HERMANN SUGAR LAND HOSPITAL Sugar Land, TX
Food & Nutrition Service Director
11/98 - 10/03 MEMORIAL HERMANN SOUTHWEST HOSPITAL Houston, TX
Critical Nutrition Support/Clinical Nutrition Manager
05/96 - 10/98 GEORGIA BAPTIST HOSPITAL Atlanta, GA
Clinical Nutrition Manager
09/91 - 04/96 EMORY UNIVERSITY HOSPITAL Atlanta, GA
Clinical Nutritionist II- Liver Transplant
09/94 – 05-95 DEKALB COMMUNITY COLLEGE Atlanta, GA
Nursing Program Adjunct Instructor, Nutrition
06/87 - 08/91 THE METHODIST HOSPITAL Houston, TX
Clinical Dietitian – Oncology/HIV
EDUCATION
 Texas Women’s University, Houston, Texas
Masters of Science in Human Nutrition, 6/92
 Andrews University, Berrien Springs, Michigan
Bachelor of Science in Dietetics, 6/83
 Registered Dietitian
 Licensed Dietitian
 ServSafe Certification
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6. WORK HISTORY
08/08 - Present UNIVERSITY OF HOUSTON Houston, TX
Adjunct Online Nutrition Course Instructor
10/03 – 01/09 MEMORIAL HERMANN SUGAR LAND HOSPITAL Sugar Land, TX
Food & Nutrition Service Director
11/98 - 10/03 MEMORIAL HERMANN SOUTHWEST HOSPITAL Houston, TX
Critical Nutrition Support/Clinical Nutrition Manager
05/96 - 10/98 GEORGIA BAPTIST HOSPITAL Atlanta, GA
Clinical Nutrition Manager
09/91 - 04/96 EMORY UNIVERSITY HOSPITAL Atlanta, GA
Clinical Nutritionist II- Liver Transplant
09/94 – 05-95 DEKALB COMMUNITY COLLEGE Atlanta, GA
Nursing Program Adjunct Instructor, Nutrition
06/87 - 08/91 THE METHODIST HOSPITAL Houston, TX
Clinical Dietitian – Oncology/HIV
EDUCATION
 Texas Women’s University, Houston, Texas
Masters of Science in Human Nutrition, 6/92
 Andrews University, Berrien Springs, Michigan
Bachelor of Science in Dietetics, 6/83
 Registered Dietitian
 Licensed Dietitian
 ServSafe Certification
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