1. FLOR BAGNOL
(flor.bagnol@td.com)
Business:416-413-3764
Cell: 647-703-7281
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WORK EXPERIENCE:
Client Transfer Services, Receive Assets and Close A.
Team Lead Processing, Wealth Shared Services:
Sept. 2, 2013 to present:
RESPONSIBILITIES:
1. Review Daily FundSERV Report and ensure that mutual funds error report are dealt
with and reconciled on a daily basis.
2. Make sure adjustments are done to correct/amend the reconciling items on the mutual
fund report to balance off units, and send LOI's to Fund Companies if needed to fix the
accounts.
3. Make sure Estate roll-overs requests are processed on FundSERV and LOD's are sent
for manual requests.
4. Deal with Rejected items from Fund Companies that shows on the system
(Primebase), e-mail the business partner about the issue in order to rectify the transfer.
KNOWLEDGE & EXPERIENCES:
1. Working knowledge of RRSP, RRIF, LIRA, LIF, TFSA and Non-Reg accounts/ Estate
roll-overs.
2. Dealt with outstanding tickets regarding transfer issues, escalations/ urgent issues.
Monitor daily work flow and delegate to balance off daily tasks.
3. Motivate staff to share best practice stories on CiCEI Legendary Experiences
4. Dealt and took ownership on complicated transfer issues.
5. Monitor outstanding tickets regarding transfer rejections on mutual funds transfers
submitted on line and update the tickets accordingly.
6. Follow-up on escalations/urgent requests coming from the front office or other
departments across TD Wealth.
7. Investigate complicated transfer issues processed in error and send request to Fund
Companies to amend /rectify the accounts involved.
Client Transfer Services, Processing dept.
Lead Wealth Management Operations Officer:
August 8, 2008 - Sept. 1, 2013:
Identify & contribute ideas to business process improvements.
Effectively deal with escalations and urgent issues while managing daily workloads.
Demonstrate team player by assisting lead officer in other departments when needed.
Manage work flow of wire orders on FundSERV for internal transfers between TD

2. Waterhouse accounts.
Lead Officer, Client Transfer Services
November 11,2002 to July 12, 2008
Processing estate roll-overs on FundSERV.
Monitor & clear Transfer Tracking System and follow up for outstanding items.
Follow-up outstanding mutual funds at other investment companies.
Processing Power of Attorneys for dealer to dealer transfers coming from brokers or
dealers.
Mutual Fund Officer, Client Transfer Services
January 1, 2002 to October 31, 2002
Diligently reviewed transfer documents for missing information and advised branch.
Diligently followed-up outstanding mutual funds at investment companies/financial
institution.
Processed power of attorneys on a daily basis and send it to the fund companies.
Processed & deposited cheques in the client's account.
Reconciled items on mutual funds.
Took ownership and resolved complicated issues & problems in the department.
EDUCATION:
George Brown College - Accounting Certificate - September, 2008
Mutual Fund License - Canadian Securities Institute - January , 2004
BSC- Accounting - Technological Institute of the Philippines -
REFERENCES: Available upon request