Ellen Schiffeleers has studied environmental health sciences, biological medicine, Dutch law, and business administration from 1987-1993. Her work experience from 1993-2011 includes consultancy, management, and coaching/training in business improvement. With her background in business administration, she coaches improvement processes to align policies, procedures, and behavior, with a special focus on communication, collaboration, and using social media. Her goal is to help organizations and individuals set their sails to take advantage of opportunities.