Marquaise D. Lymus is seeking a position that allows him to utilize his customer service skills gained over 7 years of experience in retail. He prides himself on providing excellent customer service, as evidenced by positive feedback from managers and customers. Marquaise is a motivated learner who is willing to take on additional responsibilities, such as training new employees or stepping up to fill staffing gaps. His prior experience demonstrates the ability to deescalate conflicts and prevent theft.
If you want to be in the business you need to deal with your tough customers. Indeed your unsatisfied customers are a great source of learning. In a world of social media and reviews it becomes your atmost responsibility to follow up your customers and solve their inconveniences.
If you want to be in the business you need to deal with your tough customers. Indeed your unsatisfied customers are a great source of learning. In a world of social media and reviews it becomes your atmost responsibility to follow up your customers and solve their inconveniences.
I am a flexible determined very hard working person and conscientious individual with the ability to work successfully within a team, as well as independent using my own initiative. I was previously working at Job centre plus, I learn how to communicate with customers making then feel special and comfortable with everything they request, I also learn how to work with team mates and meeting deadlines. I have an excellent retail knowledge experience; I was once working at a charity retail company called British Red Cross, I know how to handle and deal with any customer issues, am understanding and polite with everyone, I wish to build up more achievement in your company. I am confident that my experience and personable disposition would be an asset to your company.
I am available for working in the evening, weekend and holidays.
Please find an enclosed to my CV with this covering letter; I would welcome the opportunity to participate in a personal interview to answer any of your questions.
1. Marquaise D. Lymus
Summary of Qualifications:
● I am the type of person who is willing to learn and able to push
there trying times to make sure I understand and comprehend
what is needed.
● I have been in the Retail/ Customer service business since I was 17
years of age. I have been offered to move up at 2 jobs since 2011.
● If you ask any of my past employers they will say I come to work
with a smile, excitement, and a willingness to learn more about
the job and how it's ran.
● I take pride in failure because through failure I have been able to
learn to better understand another person's emotion when they
are going through trying times.
● I know that I am able to lead not because I have done it before.
Because I get to know the people I’m working with on a personal
level understand of a supervisor to associate relationship.
1609 Summit Springs Drive
Sandy Springs, Ga, 30350
678-886-8036
Marquaiselymus1994@gmail.com
2. EXPERIENCE
Publix Super Market at Alpharetta, 11800 Haynes Bridge Rd Ste B,
Alpharetta, GA 30009-Cashier
September 2014 - August 2016
● At my time at publix I have learned to lead my team of associates to become better
as a unit and also make connections with the customers that come in everyday.
● When you work in thegrocery business you come across problems and when you
do you try your best. I remember when we didn't have more than 3 peopleworking
the floor that day. I decided to step up and do all thechores that needed to be done
and have the other 2 associates to cashier instead of myself.
● By stoppinganother customer from hitting another one in theparking lot because
the storewas busy during thetime of theevent. She told all the manager how great
I was and publix for hiring employees like me.
● Working at publix you have to meet expectations I met a lot of them when it comes
to serving our customers there. Many time I’ve got free meals because of my serve
from my manager and when it was time to evaluate my work exceed expectations.
Marshalls, 5932 Roswell Road, Sandy Springs, GA 30328 — Cashier and
Shoe Associate
September 2011 - September2014
● This was my first job. They taught me how to actually work and do it in a timely
manner. Everyday in the shoe department I was to help customers with finding
shoes and puttingnew ones out in a timely manner.
● There was times when I worked that I gave the great customer service but I would
still have problems. Once I helped a customer put on the shoes she was trying on
and after I lead her to a mirror giving her compliments she tried to run out the
door. I had to run down and talk her into coming back into the storebecause the
police were on there way.
● I had stopped aroutine shoplifter from getting away with over 1000s of dollars of
merchandise. My manager and customers alike were amazed how I handled the
situation when the customer got rude.
● I was awarded employee of the month and offered a promotion 1 to become a
cashier the next was to become a Team leader as thehead cashier.
EDUCATION
North Springs Charter High School ,7447 Roswell Road Northeast,
Atlanta, GA 30328 — High School Diploma
August 2009 - May2013
Interest and Hobbies
● I have always shown interest in computers and math I helped tutor children in math
and teach parents how to fix and operatetheir computers.
● After watching so many films and TV shows (Breaking Bad, Jessica Jones, Pulp
Fiction, and Dark Knight) I have a love for film and want to film just about
anything to have the experienced to see it on TV.
3. ● Lately I have been working on my music that I’ve been creating since 2011. I’ve
been writing songs since I was a child while it helps me express feelings that I
could never speak or say out loud.