1. Resume
A.SRIDHARAN
Mobile: +91 9989396722 Email-id: sridharan_arul@yahoo.co.in
To seek a position in a premier organization that provides a competitive environment to put to use
my skills to best extent possible.
• Professional – I System Analyst at CSC -- January 2013 – Till date
• IT Analyst (ITO)-HSBC HDPI -- February 2010 - January 2013
• Technical Support Executive-KNOAH SOLUTIONS -- June 20008 - April 2009
• ITIL FOUNDATION v3 Certified.
Employer : Computer Sciences Corporation
Role : Professional I – System Analyst
Duration : January 2013 – till date.
Clients : AON Hewitt, DuPont, Motorola Solutions and NSN (Nokia
Siemens Networks)
Primary Backup Tool : Symantec Netbackup 7.1 & 7.5
Secondary Tools : EMC Avamar , Arc Serv & Veritas 6.5
Job Description:
• Handling large Data Centre environments.
OBJECTIVE:
WORK EXPERIENCE:
Certifications :
Work Profile :

2. • Monitoring backup jobs on various master servers , performing system state restores and
troubleshooting them in-case of any failures.
• Performing regular media management and ensure a crunch free environment.
• Monitoring and troubleshooting drive related issues.
• Co-ordinating with onsite engineers in-case of any hardware failures.
• Configuring backup policies as and when required.
• Configuring custom/adhoc backups – as per the client’s requirement.
• Participate in SRT (Service Restoration Team), DSR’s (Daily Service Reviews), Checkpoint Calls
for reporting, discussing and troubleshooting issues related to environment.
• Performed Disaster recovery activities.
• Participated and also conducted Backup DR Tests.
• Identify opportunities for improving systems in terms of Backup Time Optimizing, minimize errors that
increase resilience & reduce support overhead.
Employer : HSBC HDPI
Role : IT Analyst (ITO)
Duration : February 2010 – January 2013
Clients : HSBC Australia, New Zealand, Singapore & Malaysia
Primary Tools : HUB, HFE, Share Point, Lotus Notes & Active Directory
Job Description:
• Provide Technical assistance to HSBC internal staff from Asia Pacific Region.
• Troubleshooting on issues related on Active Directory, Lotus Notes, Sametime,
Mainframes(HUB/HFE), Audio/Video conferencing tools (Webex, Movi, Tanberg), Cisco Phones
and Share point.
• Incident and Problem Management – Handling MUIs, Reporting problem tickets to Business
Area, Keeping track of day to day incidents raised.
• Knowledge Management – Creating New Knowledge Base Articles.
Employer : Knoah Solutions
Role : Technical Support Executive
Duration : June 2008 – April 2009
Clients : Earth Link (ISP)
Job Description:

3. • Troubleshooting Dial-up connection via voice support.
• Troubleshooting web browser and email application issues (IE 6&7, Mozilla Firefox, Netscape
Navigator Outlook Express 6&7, MS Outlook 2003& 2007, Windows Mail, and Eudora).
• Troubleshoot issues with security programs like NAV (Norton Anti-virus),NISO (Norton Internet
Security Online) & N360 (Norton360).
Academic Qualification:
Graduation : Padmasri Dr.B.V.RAJU Institute of Engineering and Technology, JNTU.
Domain : Computer Science and Information Technology (B.Tech)
Duration : 2004 – 2008
Intermediate : Sri Chaitanya Junior College
Domain : MPC
Duration : 2002 – 2004
SSC : St. Joseph’s High School
Duration : till 2002
Primary skill set:
Languages : HTML,DHTML.
Database : Oracle (Sequel)
Operating Systems : Windows Server 2008, 2003, XP, Vista, Win 7, MSDOS.
Secondary skill set:
Automation Tools : Excel, Word, PowerPoint 2003 & 2010
Name : A. Sridharan
Father’s Name : A.Vittal
Date of Birth : 14th
March 1986
Nationality : Indian
Languages Known : English, Hindi, Tamil & Telugu
TECHNICAL SKILLS:
PERSONAL DETAILS:

4. Permanent Address : Plot No: 48, Balaji Colony, Kakaguda, Trimulgherry post, Secunderabad
500015, Telangana, INDIA
I hereby declare that the information furnished above is true and precise to my knowledge. In
case of my selection to your organization, I promise that I shall dispatch my duties at the earliest and to
the utmost satisfaction of my superiors.
Date:
Place: Hyderabad (A. Sridharan)
DECLARATION :