1. STHITI PRAJNA SATAPATHY
E-mail:ssthitiprajna@gmail.com
Phone: +91-7899478338,9844837283
RESUME
 Qualified B.TECH in EEE from S.M.I.T. BERHAMPUR, Odisha
 Technical Knowledge - UNIX, Shell Scripting, SQL, PL/ SQL.
 Extensive understanding of Production Support tools,UNIX and ORACLE.
PROFESSIONAL EXPERIENCE
 2years and 5 months of professional experience in Production Support and
Maintenance in UNIX, Shell Scripting and Oracle.
 Working as a Production Support Engineer with REPAP Systems India Pvt. Ltd., Bangalore
from JULY 2014 to till date.
EXPERIENCE SUMMARY
 Working experience in Telecom Domain.
 Exposure of Red Hat, UNIX, Shell Scripting and Job scheduling/Monitoring.
 Proficient in Shell Scripting and SQL Query.
 Having very good knowledge about Production Support and Maintenance.
 Good knowledge of DatabaseOracle (SQL and PL/SQL).
 Having good knowledge in SQLwith Object Oriented Concepts in Oracle, Fundamentals of
Database Security, Analytic Function,Join, Recyclebin, Flashback, Materialized view.
 ExcellentInterpersonal skills with ability to interact with individuals of different levels and
hosting Bridge Calls.
 Worked on Production Support, attending production calls, troubleshooting and resolving bugs.
 Quality conscious, Good Team player, Smart work and enthusiasm are remarkable strengths.
 Working in 24/7 support.
TECHNICAL SKILLS
Operating system : Windows family, UNIX, Linux
RDBMS : Oracle (11g/10g/9i)
Scripting Language : Shell Script, SQL
Tools : JIRA, BMC-Remedy, Toad, Putty,Control-M
PROJECTS HANDLED TILL DATE
Project Name : H3G
Business Domain : Telecom
Client : UK, AUSTRIA
Team Size : 08
Environment : UNIX
Database : Oracle 11g
Scripting Language : Shell Scripting
Tools Used : JIRA, Toad, Putty, Control-M

2. Application Introduction:
This project is all about providing 3G services like Mobile Internet and Broadband connections to the
European countries like Italy, UK, Austria, etc. Here Mediation pushes the formatted CDR to the server
called Staging Server. From there it is the responsibility of our product to pull the CDR from the
Staging Server, run rating procedure for it, generate charge, write in appropriate tables in case of
successful and unsuccessful records. Then after we run the billing processes, generate reports and
pass it to the downstream system through SFTP connections.
Responsibilities:
 Providing L2 support to the client.
 Receive and resolve application issues from users.
 Interacting with clients and analyzing the business requirement.
 Participating in weekly status meeting.
 Monitor ticket queues, including tickets generated from JIRA.
 Doing Root Cause Analysis forcomplex issues.
 Solving ticketing issues
 Resolving bugs according to its priority and SLA.
 Producing Weekly and Monthly reports.
 Write SQL queries as per requirement.
 Monitoring Control-M
Personal Details:
Date of Birth : 26th April 1993
Gender : Female
Hobby : Cooking, Painting, Gardening
Languages Known : English, Hindi, Odiya
Nationality : Indian
Passport Number : N0331161
Declaration: I hereby declare that the above given information are true to the best of
knowledge and belief.
STHITI PRAJNA SATAPATHY