STC Summit 2014 Writing and Editing Progression Presentation

1. Lynn Gorton

2.  Insurance and Financial Services
◦ 2001 – 2009
 Developed training materials:
 RoboHelp: online manuals
 MS Office: printed training modules
 Work/team environment:
 Team and end users in same office and location
 Regular communication with end users through email,
phone or in person.

3.  Social Media
◦ My Space:
 2003 – 2004: Developed and Launched
◦ Facebook:
 2004: Developed and Launched
◦ Twitter:
 2006 – 2007 Developed, Launched and Incorporated

4.  Devices
◦ 2001
 iPod & iTunes
 Podcasts
◦ 2007
 Smartphones: iPhone and Android
 Apps & App development

5.  Insurance and Financial Services
◦ 2009 – 2012 Forms Development
 Documentum
 MS Office
 Form Maker
 Lotus Notes email and IM
◦ Work/team environment
 Team in same office and location.
 End users throughout the United States.
 Forms and applications distributed over the
Internet/Intranet.
 No direct communication with end users.

6.  Financial Services
◦ 2012 – 2013 Contact Center Specialist
 Phone
 MS Office, Lotus Notes email and IM
 Training traditional and e-learning
◦ Work/team environment
 Different Locations throughout the U.S.
 End users throughout the United States and abroad.

7.  Wireless Communications
◦ 2013 – Present Documentation Specialist
 Documentum
 SharePoint
 MS Office
 Outlook email and IM
 Screen sharing
◦ Work/team environment
 Different Locations Throughout the U.S.
 End users throughout the United States.

8.  Where are we going?
◦ How do you anticipate the workplace will change in
the next 10 – 15 years?
◦ What about the standard office equipment?
 Desktop computers or laptops/tablets?
 Standard keyboards or electronic touch screen
keyboards like those used on smartphones/tablets?
◦ Voice activated devices/software?
◦ Video ?