1. MARK LESTER M. DIAZ
Address: #58 Silverlane St., Silverland Subdivision, Mapayapa 3, Pasong Tamo, Quezon City
09173053738 / markelemdiaz@yahoo.com
Job Objective
To obtain a position in this company that would offer a professional working environment that
enables me, to share my skills and develop it while meeting the corporation’s goal.
Educational Background
2007-2011 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
PUP Main Campus, Sta. Mesa, Manila
Bachelor of Science in Banking and Finance
1995-2007 CLARET SCHOOL OF QUEZON CITY
Outstanding Awardee, Section Honors, Loyalty Awardee
(Preparatory Level – Elementary School – High School)
Practicum Experience
2010 COMMISSION ON AUDIT
Commonwealth Avenue, Quezon City
LSS (Legal Services Sector – FAIO) – Trainee (OJT – 200 hours)
Mrs. Leonor D. Boado (Director IV)
 As a trainee, I learned basic clerical works and the efficiency of time
management.
Working Experience
2014 – Present HENKELASIA PACIFIC SERVICE CENTER
LKG Tower, 6801 Ayala Avenue, Makati City, Metro Manila, Philippines
Business Intelligence Team - Business Specialist CAPRIS Administrator
 Member of a Pilot CAPRIS Team
 Versatile, SME for CAPRIS Latin America Region
 Handles both Admin and Reporting Tasks (Solitary)
 Had Business Trip to Sao Paulo, Brazil for the Migration
 POC for CAPRIS in Business Intelligence Team
 Submitted and Implemented Numerous Continuous Improvements that
resulted to FTE savings
 Basic Macro and SAP Macro
 Superb Award for Q2-Q4 2015
 Provide Outstanding support for Stakeholders (Issue Analysis)
 Have a direct communication thru Operation Calls and Meetings to
Counterparts
 Facilitates meetings and trainings

2. 2011 – 2014 ACCENTURE PHILIPPINES
Science Hub Tower 2, Campus Avenue McKinley Town Center Fort Bonifacio,
Taguig City
Master Data Team - Customer Data Controller
 Member of a Pilot Project
 Versatile, SME for Customer Data Maintenance (Diamond Project)
 Handled both BAU and Planet team (Cross-trained)
 Trainer for New Joiners
 Basic knowledge on OPEX
 Submitted service improvement ideas
 A-List Nominee Q3 FY12 (Best Operator)
 Contributor of the Month FY12 (April)
 Delivery and Operational Excellence Award for Q2 FY13
Skills
 Proficient in SAP (Data Management)
 Continuous Improvement Ideas Maker
 Basic Macro and SAP Macro
 Proficient in CAPRIS Administration
 Able to handle Operation Calls (Reporting)
 Able to assist ADHOC tasks routinely
 Can manage critical issues and queries
 Was able to receive various commendations for demonstrating integrity in
interactions and establishing good working relationship with market
counterparts.
 Proficient in Microsoft Office Applications (knows moderate functions in
Excel, Word, Powerpoint, Outlook).
 Has a background in “Typing Master” and “Adobe Photoshop.”
 Good communication skills. Can speak both English and Tagalog.
 Strong analytical and decision making skills.
 Highly trainable and fast learner.
 Multi-tasker, diligent and steadfast.
 Can work with minimal supervision
 Able to work with shifting and compressed schedules
 Flexible in long working hours
Seminars Attended
2010-2011
 Managing Risk and Making it an Asset: A Seminar about Risk Management
 Use wisely: A Seminar in Personal Finance Management
 Role of BSP in Promoting Financial Stability
 Two Sided Finance: Corporate and Government
 The Blueprint of Bank Operation
 Banking and Finance: What Awaits After Graduation
 Government Financing: A Bird's Eye View of the Republic's Fund Sourcing
 Risk-Based Supervision of Banks Involved in Microfinance
 An Insider's Primer on Mutual Fund Investing
 Real Estate Investment Trusts
 Securing your Financial Future through Investments
 BSP: New Seal - New Bill

3. Training/Continuing Education
Course Company/Vendor Date Taken
Writing with Precision Accenture May 2012
Offering of PHILS OE Basics Accenture October 2011
PhilsDC Discipline Policy Accenture January 2012
BCM Overview and Awareness Session Accenture January 2012
Next Generation BPO Delivery Skills Development Tool Accenture
February 201
2
FY12 ISO 27001 Information Security Training Accenture
February 201
2
Ethics and Compliance Accenture March 2012
Personal Responsibility Living the Code FY12 Release Accenture March 2012
Client Data Protection Your Responsibility Accenture March 2012
Yellow Belt Training Henkel March 2015