Deborah M. Boddington has over 20 years of experience working in medical billing and as a call center representative. She has extensive skills in medical terminology, coding, and filing medical claims. She has worked in radiology billing and assisted patients with account inquiries, claim filing, and resolving disputes. She also provided training to new hires on organization, records management, and compliance regulations during her time as a Radiology Call Center Representative from 1993 to 2014.

1. Deborah M. Boddington
16219 Susan Ct
Roseville, MI 48066
5867775992
deborahm.boddington@gmail.com
Medical Office Reception/ Medical Billing/Call Center Representative
SUMMARY OF QUALIFICATIONS
Skilled in medical terminology, CPT, ICD9, HCFA1500 claim filing within a call center environment. Knowledge of
privacy laws regarding H.I.P.A.A compliance, medical records management, redaction protocol, secure emailing via
win-zip. Trained in radiology professional billing, specializing in oncology billing. Experienced receptionist,
switchboard operator, including use of internal paging system.
RELEVANT SKILLS & EXPERIENCE
 Medical billing for over fifty radiology groups in 15 different states where we answered inquiries on patient
accounts.
 Assisted patients with various inquiries, which included everything from receiving their insurance
information, claim filing, investigating/resolving disputes of services, insurance claim denials/adjudication
appeals, processing payments or refunds on the account.
 Provided continuous follow up on the patient account to insure complete resolution and satisfaction.
 Team member of the (new hire) training program, specializing in organizational skills, records management,
and compliance regulations.
EMPLOYMENT HISTORY
Radiology Call Center Representative 1993 - 2014
McKesson Corporation
 Created a training manual for all department new hires.
 Recognized by the corporation for identifying a cost saving and time management procedure which was
implemented by the entire company which staffed with over 500 employees.
EDUCATION & TRAINING
Partial Associates degree in Medical Office Technology with a GPA of 4.0 at Macomb Community College.
OTHER HOBBY’S AND INTERESTS
Cake decorating, Sewing, Interior Design and Photography, serving in outreach ministry work for community.