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Competition is fierce in the multi-billion
dollar Restaurant and Quick-Service
industry. With many new entrants to the
category, it’s essential that organizations
understand their value proposition and
customer willingness-to-pay. With pricing so
closely tied to the bottom line, it plays a key
role in any restaurant’s success.
One chain partnered with Pricing Solutions
to re-gain control of its pricing. Pricing had
grown to include deep discounting and large
featured-item menus but it was not clear
what impact they had on long-term success
and profitability. A focused, concentrated
effort on pricing was needed to reset the
pricing strategy so that it was
complementing rather than undermining the
brand’s price/value image.
The Challenge
In a crowded market, the company’s pricing
was veering out of control. Pricing had
become reactive. The concern grew around
wide-spread discounting. The restaurant
chain had experimented with price cuts in an
effort to boost customer traffic. While
discounting proved addictive, margins were
declining. It was difficult to consistently
execute any strategy. Like many others in
the industry, it lacked the right customer
insights to make informed pricing decisions.
Building a Solution that Fits
The company needed to manage prices
across hundreds of menu items and
restaurant locations. Pricing Solutions
executed a three-phased project to help the
company regain control of pricing and
reinvigorate growth.
Beginning with Pricing Research: The
challenges companies face with pricing
strategy often stem from a lack of
understanding of the 5Cs of pricing .
Customer Research provided insight into
the client’s customers including key value
drivers and the role pricing played in the
purchase decision.
The importance consumers placed on food
quality, restaurant atmosphere and service
compared to pricing, was used to build a
Price-Value Map (PVM). The PVM was an
indicator of the company’s value positioning
versus key competitors. Based on this
Building Strategy &
Management Capabilities: In
the final project phase, Pricing
Solutions utilized the analytics and
its pricing strategy framework to
develop a robust and sustainable
pricing strategy that would get the
client’s business back on track. It
also involved making changes to
the client’s pricing infrastructure,
including developing its internal
pricing staff.
assessment, Pricing Solutions would
determine if the client was in a value
advantaged or disadvantaged position,
and why.
Leveraging Analytics: Pricing
Solutions’ analyzed the client’s past 2
years of POS data to compute price-
elasticity and build a Price Simulator. The
custom simulator was capable of playing-
out possible scenarios in the market.
For example the model could forecast
the impact of price changes on unit sales,
revenue, margin and guest count.
Developing a Pricing
Strategy that Grows Profits
& Guest Count
RESTAURANT and
QUICK-SERVICE
© Pricing Solutions Ltd. | pricingsolutions.com
Our Firm
Our mission is to dramatically improve clients’
profitability and market share through
improved pricing. Pricing Solutions’ four core
services include Pricing Strategy &
Management, Pricing Research & Analytics,
Pricing Training and Pricing Tools & Systems.
Known for our World Class Pricing TM
methodology, we have grown to become one
of the world’s leading pricing consultancies
with offices in North America, Europe, Asia
Pacific and Latin America. Our global team of
researchers, consultants and partners are
recognized thought-leaders.
We deliver customized cross-functional
solutions, helping our clients achieve a
typical payback of 10:1 on their investment.
Global Headquarters
43 Colborne Street, Suit 300
Toronto, ON Canada M5E 1E3
Tel: 1.416.943.0505
Fax: 1.416.943.0507
The Result?
The project was designed to stop the ‘pricing
slide’, that is to say, to recover the
approximate 5% in annual revenue and
margin that was being lost under the client’s
initial discounting strategy. It was clear now
that discounting was hurting the business.
Reducing discounts on inelastic products,
deploying terms and conditions and executing
price increases surgically were the actions
needed to turnaround to improve annual
revenue and margin by an estimated 2-3%.
© Pricing Solutions Ltd. | pricingsolutions.com
“ Discounting is tempting,
but when used to buy business you run
the risk of undercutting your own value
to customers. Get accurate customer
insights and an assessment
of your Pricing Power.
That’s how you’ll grow profitably. ”
- Paul Hunt
President, Pricing Solutions Ltd.
In centre: 5 Cs of
Pricing; Below: Price
Simulator estimates
sales revenue & margin
impact of a price change
What’s the Pricing Solutions
Difference?
Our firm believes in a comprehensive
approach to your pricing challenges. We
specialize in leveraging research and analytics
to develop a robust pricing strategy that will
succeed in the market place. Our approach in
the restaurant and quick-service industry
includes an assessment of non-price factors
and other key value drivers. The impact they
have on the bottom-line cannot be
overlooked when pricing strategy must align
with corporate strategy.

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Resturant

  • 1. Competition is fierce in the multi-billion dollar Restaurant and Quick-Service industry. With many new entrants to the category, it’s essential that organizations understand their value proposition and customer willingness-to-pay. With pricing so closely tied to the bottom line, it plays a key role in any restaurant’s success. One chain partnered with Pricing Solutions to re-gain control of its pricing. Pricing had grown to include deep discounting and large featured-item menus but it was not clear what impact they had on long-term success and profitability. A focused, concentrated effort on pricing was needed to reset the pricing strategy so that it was complementing rather than undermining the brand’s price/value image. The Challenge In a crowded market, the company’s pricing was veering out of control. Pricing had become reactive. The concern grew around wide-spread discounting. The restaurant chain had experimented with price cuts in an effort to boost customer traffic. While discounting proved addictive, margins were declining. It was difficult to consistently execute any strategy. Like many others in the industry, it lacked the right customer insights to make informed pricing decisions. Building a Solution that Fits The company needed to manage prices across hundreds of menu items and restaurant locations. Pricing Solutions executed a three-phased project to help the company regain control of pricing and reinvigorate growth. Beginning with Pricing Research: The challenges companies face with pricing strategy often stem from a lack of understanding of the 5Cs of pricing . Customer Research provided insight into the client’s customers including key value drivers and the role pricing played in the purchase decision. The importance consumers placed on food quality, restaurant atmosphere and service compared to pricing, was used to build a Price-Value Map (PVM). The PVM was an indicator of the company’s value positioning versus key competitors. Based on this Building Strategy & Management Capabilities: In the final project phase, Pricing Solutions utilized the analytics and its pricing strategy framework to develop a robust and sustainable pricing strategy that would get the client’s business back on track. It also involved making changes to the client’s pricing infrastructure, including developing its internal pricing staff. assessment, Pricing Solutions would determine if the client was in a value advantaged or disadvantaged position, and why. Leveraging Analytics: Pricing Solutions’ analyzed the client’s past 2 years of POS data to compute price- elasticity and build a Price Simulator. The custom simulator was capable of playing- out possible scenarios in the market. For example the model could forecast the impact of price changes on unit sales, revenue, margin and guest count. Developing a Pricing Strategy that Grows Profits & Guest Count RESTAURANT and QUICK-SERVICE © Pricing Solutions Ltd. | pricingsolutions.com
  • 2. Our Firm Our mission is to dramatically improve clients’ profitability and market share through improved pricing. Pricing Solutions’ four core services include Pricing Strategy & Management, Pricing Research & Analytics, Pricing Training and Pricing Tools & Systems. Known for our World Class Pricing TM methodology, we have grown to become one of the world’s leading pricing consultancies with offices in North America, Europe, Asia Pacific and Latin America. Our global team of researchers, consultants and partners are recognized thought-leaders. We deliver customized cross-functional solutions, helping our clients achieve a typical payback of 10:1 on their investment. Global Headquarters 43 Colborne Street, Suit 300 Toronto, ON Canada M5E 1E3 Tel: 1.416.943.0505 Fax: 1.416.943.0507 The Result? The project was designed to stop the ‘pricing slide’, that is to say, to recover the approximate 5% in annual revenue and margin that was being lost under the client’s initial discounting strategy. It was clear now that discounting was hurting the business. Reducing discounts on inelastic products, deploying terms and conditions and executing price increases surgically were the actions needed to turnaround to improve annual revenue and margin by an estimated 2-3%. © Pricing Solutions Ltd. | pricingsolutions.com “ Discounting is tempting, but when used to buy business you run the risk of undercutting your own value to customers. Get accurate customer insights and an assessment of your Pricing Power. That’s how you’ll grow profitably. ” - Paul Hunt President, Pricing Solutions Ltd. In centre: 5 Cs of Pricing; Below: Price Simulator estimates sales revenue & margin impact of a price change What’s the Pricing Solutions Difference? Our firm believes in a comprehensive approach to your pricing challenges. We specialize in leveraging research and analytics to develop a robust pricing strategy that will succeed in the market place. Our approach in the restaurant and quick-service industry includes an assessment of non-price factors and other key value drivers. The impact they have on the bottom-line cannot be overlooked when pricing strategy must align with corporate strategy.