1. The document outlines the standard steps servers follow when serving guests at a restaurant, including setting up the table, taking orders, serving courses, wine service, and completing payment. 2. Key aspects covered are greeting guests, seating them, presenting menus, taking drink and food orders, plating and serving each course along with clearing plates, offering wine and completing payment. 3. Attention to detail is emphasized at each step to ensure high quality customer service.

5.  Pick up the napkin by one corner and shake it
out into triangle.
 Place the napkin with the longest side facing
the guest.

7.  Water is served and refilled to the right side
of the guest.
Steps:
1. Pitcher in in the left hand, pick up the water
glass from the table.
The glass is picked up between the middle and index
finger, while resting a linen napkin your hand, held
steady by your pinky and right index finger. You
thumb should be facing out.
2. Bring the glass up to a comfortable pouring
position and pour it into ¾ full.

11. Arrange the table set up base from the
food order of the guest.

13. SUGGESTIVE SELLING
BREAD SERVICE
COMPLETING THE SET UP
Appetizer
Soup
Salad/vegetables
Main dish
Dessert (optional)
Wine service

15. Clearing the table

19.  If reservation has made
Welcoming and seating the guest
Restaurant Supervisor:
“Good evening sir/ma’am, welcome to
Queen’s restaurant. Do you have a
reservation?”
Guest:
“Yes. I have made a reservation in the name
of Ms. Silva.”
Restaurant supervisor:
“Yes sir/ma’am, your table is ready Ms.
SIlva”
“Please follow me.”

20.  If walk-ins
Welcoming and seating the guest
Restaurant Supervisor:
“Good evening sir/ma’am, welcome to
Queen’s restaurant. Do you have a
reservation?”
Guest: “None.”
Restaurant supervisor: “Table for how many sir/ma’am?”
Guest: “For two please”
Restaurant supervisor: “Sir/Ma’am smoking or non-smoking area?”
Guest: “Non smoking please”
Restaurant Supervisor: “This way please, follow me sir/ma’am”

21. Assisting with table napkin
Assistant waiter:
“May I assist you with your table napkin
sir/ma’am?”
Guest:
“Yes, please.”
Presenting the menu
Waiter:
“Good evening sir/ma’am, here’s our menu
for your selection. Excuse me.”
Water service
Assistant waiter:
“Excuse me sir/ma’am.”
Taking order
Waiter:
“Excuse me sir/ma’am, May I take your
order now?”

22. Guest:
“Okay, I’d like to order
Nachos with cheesy sauce (appetizer)
Creamy corn soup (soup)
Caesar salad (salad) and orange juice
Grilled beef with mashed potato (main
dish)”
Waiter: “Would that be all sir/ma’am?”
Guest: “Yes.”
Waiter: (Suggestive Selling) “Would you like to accompany your grilled
beef with bottle of Red wine, Carlo Rossi?”
Guest: “Okay, Yes that would be great.”
Waiter: “Okay sir/ma’am, May I repeat your order.
You ordered:
Nachos with cheesy sauce (appetizer)
Creamy corn soup (soup)
Caesar salad (salad) and orange juice
Grilled beef with mashed potato (main dish)
A bottle of Carlo Rossi Red wine”

23. Waiter: “By the way sir/ma’am, My name is Sarah
and I will be your server for tonight.”
“Your order will be serve in a while, excuse
me.”
Bread service:
Assistant Waiter: “Here’s your bread sir/ma’am”
Serving of orders
Appetizer
Waiter: “Excuse me sir/ma’am, you’re Nachos with
cheesy sauce.” Enjoy your appetizer.
“Excuse me sir/ma’am, How’s your
appetizer? May I take your plate?”
Guest: “Yes, please.”

24. Salad
Waiter: “Excuse me sir/ma’am, here is your orange
juice and Caesar salad”
“Excuse me sir/ma’am, How’s your salad?
May I take your plate?”
Main dish
Waiter: “Excuse me sir/ma’am, here is your grilled
beef with Mashed Potato.” Excuse me.
Wine Service
Sommelier: “Good evening sir/ma’am, here’s your Red
wine Carlo Rossi, It came from the vineyard
of California, A vintage wine Since 1980 with
10% alcohol content.
Soup
Waiter: “Excuse me sir/ma’am, here is your creamy
corn soup”
“Excuse me sir/ma’am, How’s your corn
soup? May I take your plate?”

25. Sommelier: “Here’s your cork sir/ma’am, May I pour
your wine for sample tasting?”
Guest: “Yes, please.”
Sommelier: “Here’s your wine sir/ma’am.” Excuse me.”
“Excuse me sir/ma’am, How’s your meal?
May I take your plate?”

26. Presenting the bill
Waiter: “Excuse me sir/ma’am, here is your bill.”
 If card payment
Guest: “Here is my card.”
Waiter: “I received a _____________ card, I’ll be back
to verify your card.”
“Excuse me sir/ma’am, please sign here. I’ll
be back in a while to give back your card
and receipt.”
“Excuse me sir/ma’am, here is your card
and receipt. We’re looking forward for your
next visit. Thank you for coming in our
restaurant.”

27. Presenting the bill
Waiter: “Excuse me sir/ma’am, here is your bill.”
 If cash payment
Guest: “Here.”
Waiter: “I received ______php, I’ll be back in a
while to give your change and receipt.”
“Sir/ma’am, please sign here. Here is your
change and receipt.”
“We’re looking forward for your next visit.
Thank you for coming in our restaurant.”