This document provides an overview of a restaurant experience from arriving to ordering food to eating and paying the bill. It outlines the roles of the waiter and customers at each stage including being seated, ordering from the menu, having meals served and complaining about any issues. The stages covered are arriving, ordering food, serving meals, empty plates being taken, dessert, coffee and paying the bill.

1. Let’s go out to eat
in a restaurant!
By
Ann Kennedy

2. Menu
• Starter/First Course
– Soup
• Eg tomato soup
mushroom soup
chicken soup
– Prawn cocktail
– Avocado salad

3. Menu
• Main course
– Fish
– Chicken
– Beef
– Lamb
– Lasagne
– Vegetarian pasta

4. Menu
• Side dishes
– Vegetables
– Salad
– Chips
– Roast potatoes
– Garlic bread

5. Menu
• Dessert /Pudding
– Lemon meringue
– Chocolate mousse
– Ice-cream
– Fruit salad
– Cheese board

6. What do you say?
• Waiter
• Waitress
• Customers

7. Arriving at the Restaurant
Waiter
• Good evening,
Sir/Madam.
• Table for 2?
• Come this way.
• Here you are.
• Would you like
something to drink?
Customers
• Good evening!
• Yes please.
• Can we have a menu
please?
• Two glasses of red wine,
please.

8. Ordering the Food
Waiter
• Here are your
drinks.
• Are you ready
to order?
• Would you like anything
else?
• Enjoy your drinks.
Customer 1
• Yes, I’ll have tomato
soup to start. Then fish
and chips and salad.
Customer 2
• And I’d like prawn
cocktail to start.
Then roast beef
and vegetables.
• That’s all
thank you.

9. Serving the Meal
Waiter
• Here are your
starters.
Tomato
soup for you,
Sir.
• And prawn
cocktail for you
Madam.
• Enjoy your food.
Customer 1
• Thank you. It looks
delicious!
Customer 2
• Thank you!

10. Taking away empty plates
Waiter
• How was the
food?
• And here are
your main courses.
• Enjoy your meal!
Customers
• Great, thank you.
• Thank you!

11. After the Main Course
Waiter
• How was the
food?
• Would you like
dessert and coffee?
Customers
• Great, thank you.
• Delicious!
• Yes, we’ll both have
lemon meringue and
coffee please.

12. After the Coffee
Waiter
• Would you like
anything else?
(He takes away
the dirty dishes)
• Here you are.
Customers
• No, just the bill please.
• Thank you. We enjoyed
our meal. Keep the
change!

13. Complaints/Problems
Waiter
• Sorry!
• We’ll give you
another meal.
• The meal will
be free of charge.
• You must wash the
dishes!
• You can pay later.
Customers
• The food is cold!
• My glass is dirty!
• There’s a fly in my soup!
• My meat is raw!
• I have no money!

14. . . . and where do they go
after the restaurant, I
wonder??