This document provides tips for safely surfing the internet and removing viruses from a computer. It recommends avoiding advertisements and free music downloads to avoid viruses. Any files downloaded should be scanned for viruses before opening. The computer's other users should also be monitored and educated on safe internet practices. Signs of a virus infection include the computer running slowly, programs crashing or restarting unexpectedly. To remove a virus, the computer should be started in safe mode and system restore used to roll back to a point before the infection. Microsoft Security Essentials provides free virus protection and its status icon should be checked regularly to ensure the computer remains protected.

1. Computer Refurbisher:
HOW TO SURF THE For Tech Support Call:
(216) 361-9991 x3
INTERNET SAFELY RET3 Job Corps
1814 East 40th Street
1. Avoid Advertisements Cleveland, OH 44103
 Blinking Ads are attractive to the eye,
and may take you places where you
don’t need to be. Avoid if possible.
2. Avoid free music downloads
 Software such as Frostwire or Limewire
is the #1 source of viruses as the files
come from unknown sources. Working
with paid services, such as iTunes or
Rhapsody, is affordable and safe.
Connect Your Community
3. Scan anything you download before opening
Partners
 Save the file to a location, maybe the
Desktop. Right-click the file and select (216) 236-3CYC (3292)
Scan to check to see if the file is
infected.
Keeping
4. Monitor the usage of your computer
 Just because you’re using good
practices, doesn’t mean others are!
IT Clean
Make sure to educate any other users of
the computer to ensure that it is free and
clear from infections.
HOW DO I KNOW I HAVE A A guide to remove viruses
VIRUS? and prevent them from
 Computer runs slow or abnormally infecting your computer
 Programs/applications close or Computer
restarts on its own
 Rogue software that poses as Anti Virus
software asking you to pay for it
 Strange sounds or pictures Date of publication

2. REMOVING A VIRUS ADEQUATE VIRUS ORANGE:
PROTECTION  Update – MSE has virus definitions to
Restoring your computer using System Restore download so it is aware of potential
Your computer is loaded with Microsoft Security threats out there – similar to getting a
1. Completely turn off and shut down your Flu shot every year
Essentials, a free malicious removal program. In
computer. addition to helping remove viruses, it also will
2. Wait 10 seconds before turning the computer help prevent viruses from infecting your  Upgrade – MSE has a new update
back on computer. giving it new features to protect your
3. When the screen comes up, press F8 system
continuously To install, visit Microsoft’s website at:
 Scan – If a scan hasn’t been run on
 If the Microsoft Windows loading screen your computer in a while, it will ask to
http://www.microsoft.com/security_essentials/
comes up, start back at Step 1 run a quick diagnostic to make sure it
4. If you are successful, the Boot Menu will Once installed, Microsoft Security Essentials will hadn’t missed anything.
come up place an icon on the Taskbar by the system tray.
RED:
5. Select Safe Mode using your Arrow Keys
 Highlight and press Enter  Clean – The MSE software has
6. Windows will now load in Safe Mode, as detected a threat that needs your
indicated by the text on all sides of the attention to be cleaned. Attempt to clean
screen. This icon is what MSE uses to show the security immediately. The software may ask to
7. Go to Start >> Programs >> Accessories >> status. Green means that your system is Quarantine, which will hide the threat in
protected and up to date. If it’s either Orange or a place where it cannot do damage.
System Tools >> System Restore
8. Select ‘Restore my computer to an earlier Red, it needs attention. Make sure to click on it to
see what it needs to ensure you’re protected.  Activate – The MSE software has been
time” disabled and needs to be activated to
9. Select one of the dates on the calendar which Microsoft Security Essentials requires a live work properly
is before you began experiencing problems internet connection to function properly as it
10. Select the System Restore Point, then hit Next needs to get updates and new information from
twice Microsoft.
Keep in mind that just because you have Anti-
11. System Restore will restart the computer and Virus software, it doesn’t mean that you’re fully
begin the process which should take protected from viruses. Some new threats are
approximately 30 minutes. unknown to the software and can get through
12. If you are still experiencing problems contact and infect your computer. Be careful where you
Help Line at 216-361-9991 x3 surf the internet, and be cautious about what you
choose to download to your computer, and make
sure other users are as careful as you are.