This document discusses citizen engagement for social service delivery through regional legislations like Right to Public Services Acts in Indian states and Khyber Pakhtunkhwa province of Pakistan. It provides details on the emergence and spread of such acts across different regions, types of services notified under these acts, institutional structures for implementation, procedures for access to services, timeliness of service delivery, process simplification efforts using ICT, public awareness campaigns, penalties for non-compliance, and overall impact and challenges. Key highlights include services being delivered within timeframes, low number of appeals indicating citizen satisfaction, reduced role of middlemen and corruption, and state-led strategies with local adaptations.