This document discusses redesigning a communication support system for the Carnegie Academy for the Scholarship of Teaching and Learning (CASTL) program. The current system, called the Workspace, is not optimally supporting participants in sharing their project work and providing feedback. The redesign aims to address issues like limited interactivity and usability by incorporating more media-rich tools to enhance discussion and interaction between participants. The redesign will be evaluated based on usefulness, interaction levels, usability, and needs assessment.

1. Redesigning a Communication Support System for Teachers
05/12/2000
Yasuhisa Kato yasukato@stanford.edu
Learning, Design, and Technology
Master Project

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Table of Contents
Background
CASTL
KML
Workspace
Learning
Problems and Needs
Design Principles
Sneak Preview
Future Work

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CASTL Program
The Carnegie Academy for the Scholarship of Teaching and Learning
Objectives
Foster learning for students
Enhance teaching
Share project work
One year program for higher education, and two-year for K-12

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Scholarship of Teaching (SoT)
Three features
Being public (community property)
Open to critique and evaluation
Available for reuse
Investigation of student learning

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CASTL (Community I)
Closed community
Across the country
Two face-to-face meetings a year
Including kick off face-to-face meeting
20 to 30 people
Selected by their project proposal, not by their technological skill

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CASTL (Community II)
Wide variety of subject area
Chemistry, Mathematics, English, History
Business, Psychology, and Performing arts

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KML
The Knowledge Media Laboratory of the Carnegie Foundation for the Advancement of Teaching
Functions
Developing online web-based communication tools, called the Workspace
Facilitating teachers to use a variety of media to present their investigation
Developing resources which promote the understanding and pursuit of the SoT.
Helping to build a larger network of teachers

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Workspace
For program participants and Carnegie staff
Usage
Post and share project documents
Comments
Resources
Component
A set of web-based communication tools
Online multimedia database
Running from Jan. 1999

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Workspace (Current system)
Demonstration
Scholar Workspace
Listserv archive
Program Documents, etc

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What do they learn?
Each participant has his/her own project.
Different people have different goals.
Each individual seeks to develop his/her her own scholarship of teaching and learning.

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How do they learn?
Self learning on campus
Peer review
Face-to-face meeting
Direct E-mail or Telephone
Via the Workspace

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Sample Project
Prof. Stephen Chew Psychology, Samford University
Using Examples in Teaching: Progress and General Reflection
Focus on the use of examples in teaching.
What are the properties of a good example?
What is the best way to use examples in teaching?
What do students learn from examples?

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Problems
Participants do not actively post their project work and responses
Less posting, less feedback
Why
Limitation of text only
No appropriate communication tool
Usability issues
Distrust of the new system/technology

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Mailing list traffic (98)
05101520253035404550 12/9801/9902/9903/9904/9905/9906/9907/9908/9909/9910/9911/9912/9901/0002/0003/0004/0005/00 Month E-mail

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Needs
Establish a discourse
Profound discussion
More feedback
Critical peer reviews
Technical knowledge/skills
Advantages of tools
Tools
Chat
Auto notification

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Design Principles
Media Richness
Text only Multimedia
Increase Interactivity
Enhance Motivation
Simple User Interface

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Sneak Preview
Development is in progress

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Evaluation criteria
Usefulness/Satisfaction
How helpful is the tool for the project work?
Interaction
Frequency: Web access, Mailing list, etc.
Depth: analysis of mailing list, Posting
Usability
What problems/difficulties?
Needs assessment
What additional help/tool are needed?

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User Testing Plan
X
X
Needs
X
X
Usability
X
X
Interaction
X
X
Usefulness
Tracking
Questionnaire
Observation

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Schedule
Implementation and System Integration (- 5/31)
Initial setup and Data migration (6/1 – 6/11)
CASTL meeting (6/12 – 6/23)
Orientation and Computer Lab
Web survey (August or September)
User Tracking (6/1 – 12/31)
Evaluation & Redesign next version

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Acknowledgement
Professor Decker Walker
Program coordinator Deborah Kim
Carnegie Foundation Dr. Toru Iiyoshi
Carnegie Foundation Dr. Tom Hatch
LDTers

22. Thank you for your attention!
Yasuhisa Kato
Yasukato@stanford.edu

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URLs
The Carnegie Foundation for the Advancement of Teaching: http://www.carnegiefoundation.org/
CASTL Program: http://www.carnegiefoundation.org/OurWork/CASTL/castl.htm
Master project: http://ldt.stanford.edu/~yasukato/mp/