This document discusses strategies for reducing the digital divide through ICT education programs. It describes Red Conecta, a social project run by a network of NGOs that promotes social inclusion through digital literacy training. The project aims to improve employability and inclusion for vulnerable groups like women, immigrants, unemployed youth and the elderly. It operates community telecenters that provide free internet access as well as training courses, self-learning activities and job search support. The document outlines different telecenter models and explains Red Conecta's preferred three-dimensional model which is socially oriented, networked with other organizations, and staffed by operators who carry out a variety of technical and social roles.

1. CLICK TO EUROPE1st Workshop – 29th /30th September 2010E-Inclusion of vulnerable groups ICT Education programs and impact for Employability of vulnerable groups

2. 1st Workshop – Belgrade, 29th/30th September 2010 – E-INCLUSION OF VULNERABLE GROUPS Fighting the digital gap from ICT Education

3. 1st Workshop – Belgrade, 29th/30th September 2010 – E-INCLUSION OF VULNERABLE GROUPS Fundación Esplai at a glance The statement of mission is to educate children and young people during leisure time and to strengthen associations and organisations, with the purpose to transform society and favour social inclusion.

4. Our approach on e-inclusion Ours is an initiative within a strategic framework with the aim to overcome the digital gap Red Conecta is a social project shared by a net of NGO’s that promotes social inclusion through IT skills

5. The Program Objectives 1.- To favor the reduction of the digital divide with groups in risk of social exclusion and/or areas deteriorated or needed intervention, to improve its social inclusion. 2.- To improve the employability of young people, long duration unemployed and women 3.- To take advantage of the potential and proximity of the organizations rooted in the territory 4.- To eliminate mental and physical barriers in the use of ITC's by different groups (Immigrants, elderly people, disable …)

6. Training Community strengthening Access tolabor market Red Conecta: three lines telecentres Digital literacy as a way to favour social inclusion

7. Target groups Women over 45, immigrants, peoplewho are unemployed or want to find a new job, elderly people, youth at risk of social exclusion, poverty pockets and people from disadvantatged neighbourhoods.

8. Our model of telecentre Full integration in host organization The host organisation is usually working for social inclusion. Each telecentre is fully integrated in these programmes, which makes synergies possible

9. Telecentre Models Single-dimension telecentre Non Active: the motivator is waiting for the people His/her basic activity is to open the telecentre Access The only possible activity is: Access

10. Telecentre Models Single-dimension telecentre Where The Telecentre looks like a typical cybercafé or centre for free Internet use, with no active motivator Value It provides access to equipment and connectivity, crucial to overcome geographical or economical barriers Shortcomings The user must be self-sufficient. It doesn’t enhance knowledge or abilities. It is limited to individual usage, with no communitarian outlook

11. 1st Workshop – Belgrade, 29th/30th September 2010 – E-INCLUSION OF VULNERABLE GROUPS Telecentre Models Two-dimension centre Active: The motivator goes out to recruit users Enhanced offer: IT offers a diversity of activities according to the user Tailored: Each user can follow a personal programme Training Access Two-direction progress: access and training

12. Telecentre Models Two-dimension centre Where This is the model with free internet access, with a motivator and training sessions on IT tools Value It provides access to equipment and connectivity, crucial to overcome geographical or economical barriers and improves IT skills of users Shortcomings Limited to personal usage, no communitarian component. It doesn’t necessarily have critical approach or values.

13. Telecentre Models Three-dimension centre Active: The motivator uses social networks and structures Integral offer: Promotion of IT use in everyday life Integration: Social inclusion and IT integration Integración Trianing Access

14. Telecentre Models Three-dimension centre Where This is the model with free internet access, with a motivator and training sessions on IT tools, as well as community projects Value It provides access to equipment and connectivity It improves IT skills of users. It includes a community sense and a critical approach. Shortcomings Those of each organization, motivator, and users.

15. Our model of telecentre Socially and community- oriented The telecentre’s purpose is to serve the community

16. Our model of telecentre Networking Working together with other networks

17. At Red Conecta we work... CYBER ROOM

18. At Red Conecta we work... TELECENTRE OPERATOR CYBER ROOMER ROOM A key element Double function: social and technical Multifaceted

19. At Red Conecta we work... Training coursesSelf-learning activitiesCommunity useJob search counsellingFree access CYBER ROOM ACTIVITIES TELECENTRE OPERATOR

20. Guide of the brave operator Online cooperation tools At Red Conecta we work... Some of the resources have been pooled from knowledge already available in the network (Operators, organization, coordination, trainers…) and structured by FE CYBER ROOM ACTIVITIES TELECENTRE OPERATOR METHODOLOGY Easy Computer: Mouse and Keyboard Websites with all kind of resources

21. Easy Computer is a methodology for digital literacy, resulting from cooperative work among a group of operators from our network http://www.redconecta.net/metodologia/

22. Meeting and working groups Annual event At Red Conecta we work... Follow up and meetings with the motivator CYBER ROOM ACTIVITIES TELECENTRE OPERATOR COORDINATION TEAM METHODOLOGY Organization of regional events and working groups Creation of shared network tools

23. At Red Conecta we work... CYBER ROOM ACTIVITIES TELECENTRE OPERATOR TRAINING PLAN COORDINATION TEAM METHODOLOGY Training for 3000 TO

24. At Red Conecta we work... COMMUNITY motivator organisation CYBER ROOM TELECENTRE OPERATOR ACTIVITIES METHODOLOGY COORDINATION TEAM politician

25. NGO local LeadershipSocial capital Social Project RessourcesVolunteersKnowledge RessourcesRecognition Public Administration Enterprises

26. To know more: www.redconecta.net www.conectajoven.net www.fundacionesplai.org info@redconecta.net Tel. + 34 902 190 611 Para mas información: www.fundacionesplai.org www.redconecta.net info@redconecta.net Tel. 902 190 611